David Sykes Email & Phone Number

Bamber Bridge, England, United Kingdom

Darwen

Leading a team of 25 - 30 agents dealing with issues and queries with TV Licences. Analyse data and other information to ensure query resolution efficiencies are at an optimum level, and proactively improving the service offering by obtaining perception and hard fact scores, proactively looking for process improvements across the whole of the customer service team and managing the new recruits into the business using development and coaching techniques to achieve the required performance targets

Uk

Develop a strategy for the management of lead generation, to plan and execute direct selling activities, including upsell and retention, manage campaigns, research both internal and external relationships with key stakeholders and prospective clients. To co-ordinate activities, branding, PR and collateral with group marketing, attending business specific events and conferences. Develop a sales pipeline to include activity KPI’s. Work with business solutions leaders to offer input on further development of our offerings to meet market demands.

Xchanging Procurement Services Fulwood Preston

Responsible for the development and management of quality control, risk, governance, people development, sales collateral, business continuity, specific projects, process improvement, and empowerment to a team of 120 process, customer service and finance transactional colleagues in P2P. Supporting the operations, customer service and finance managers, providing benchmark and research analysis in line with business requirements and new market trends. Responsibility for the customer contact management tool and the customer contact media technology. Liaising with HR, Finance and other internal departments on day to day activities. Responsible for all reporting processes, summaries and submissions to both customers and internal departments. Proactively looking for synergies across the Xchanging group.

Preston, United Kingdom

To lead and coach the processing team to ensure the robust delivery of the P2P services to a number of global businesses with an annual spend of £3 billion. To develop key relationships both internally and externally forging new alliances to further opportunities for business growth. Ensuring the end to end process is managed in a cost effective, quality driven and efficient method, with all KPI’s, SLA’s and other regulatory requirements are being fully adhered to.

Preston, United Kingdom

Leading a team of 10 - 15 customer service colleagues in the service offerings to both HR and P2P customers including, Alliance Boots, BAE Systems, United Biscuits, National Australia Group and L’Oreal. To manage escalations, issues and queries directly with senior members of the customer base. Analyse data and other information to ensure query resolution efficiencies are at an optimum level, and proactively improving the service offering by obtaining perception and hard fact scores whilst proactively looking for process improvements across the whole of the customer service team. This service offering included the management of a catering recruitment agency helpdesk for the Compass Group, dealing with the daily fulfilment of 30 - 40 contract labour vacancies.

Preston, United Kingdom

HR activities associated with the running of a grade B prison of over 900 male inmates, including the administration of permanent and temporary colleagues into the registration system and dealing with any anomalies and issues directly with the head of HR or the prison governor. Daily analysis and update of sickness absence records, handling 30 – 40 cases of occupational health visits and hospital appointments weekly, administrating spending money and savings accounts for inmates, providing audit check results to central government and prison governor, managing the recruitment and security checking procedures following strict government guide lines.

Preston, United Kingdom

To manage and coach a team of up to 22 call centre advisors , providing credit referencing services to multiple business and retailers. Analyse calls and volume data to improve efficiencies in the processes employed. Escalating any fraudulent and suspect applications direct to the internal credit investigation team and or the fraud office. Manually applying credit referencing rules and guidelines when appropriate on behalf of the client.

Preston, United Kingdom

To lead a team of full time and part time colleagues with two team leaders, responsible for all non-food sales, promotions and shop floor activity, retailing over 85k line items with revenues of £1.2m annually. Stock control, ordering and management of staff roster.

B Tec City And Guilds 706 1/2, Hotel And Catering Management

Education record