David Tagoai Email & Phone Number

Little Ferry, Nj, Us

United States

Auckland, New Zealand

• Assisted direct consumer and business managers in leading team of 4 consumer product customer service representatives, providing guidance and coaching to ensure exceptional customer service delivery• Developed and implemented comprehensive customer service training and product training.• Changed consumer goods telephone to customer problem solving procedures and policy.• Collaborated with sales, tech support and marketing teams providing training to different departments on current and future releases and assisted in planning of new product launches for end users and professional photographers.• Assisted Social media marketing in responding to social media inquiries on products.• Handled all consumer customer complaints on behalf of direct manager and ensured they were handled within 48 hours with positive outcomes generating better customer satisfaction.• Provided tech support for both consumer printers, cameras and professional cameras to business customers.• Handled all escalations on managers behalf.• Deployed problem solving, analytics and intuitive skills and offered productive solutions that meet customer needs.• Tested and experimented with new hardware prior to deployment.• Broke down and evaluated user problems, using personal expertise, and probing questions.

Auckland, New Zealand

• Assisted with budgeting and financial management to keep office operating within budget.• Created purchase orders and tracked invoices to avoid missed or delayed shipments.• Managed daily data entry and kept clerical information accurate and up-to-date.• Maintained and updated office records, both digital and physical.• Prepared and edited documents to produce precise, accurate and professional communication.• Reviewed files, records and other documents to obtain information to respond to requests.• Edited and proofread documents for accuracy and completeness.• Monitored and tracked budgets and expenses.• Input data into spreadsheets and databases.

Auckland, New Zealand

• Resolved concerns with products or services to help with retention and drive sales.• Resolved customer service issues using company processes and policies and provided updates to customers.• Escalated issues to proper supervisors when standard processes were not effective.• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.• Walked individuals through basic troubleshooting tasks.• Engaged customers over phone to answer questions and address complaints.• Greeted customers and listened closely to problems described to determine solutions.• Analyzed issues to identify troubleshooting methods needed for quick remediation.• Collaborated with dispatchers and assessed electric and gas requests and made quick judgment calls to determine appropriate action.• Offered friendly and efficient service to customers, handled challenging situations with ease.

Auckland, New Zealand

• Prepared hot coffee and tea according to customer requests.• Handled own cash counting and placed into safe end of shift.• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.• Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.• Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.• Prepared custom drink orders by accurately measuring and mixing house ingredients.• Mixed unique and interesting cocktails for customers, including bar specials.• Upheld strict regulations for safe alcohol service and food safety.• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.• Kept bar stocked with liquors, juices and garnishes for drinks.• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.• Verified drinking age requirements of customers by carefully reviewing photo identification.