Coordinated the Numismatic Industry's leading coin collection tracking software with over 23,000 Registered Members, 118,000 Registered Sets and 1.7 million Registered Collectibles.Provided original, written content, for Email Newsletter and Rare Coin Market Report printed magazine.Worked directly with Set Registry Members, PCGS Authorized Dealers, internal developers and other support departments to develop new programs, features and website and app updates for the PCGS Set… Show more Coordinated the Numismatic Industry's leading coin collection tracking software with over 23,000 Registered Members, 118,000 Registered Sets and 1.7 million Registered Collectibles.Provided original, written content, for Email Newsletter and Rare Coin Market Report printed magazine.Worked directly with Set Registry Members, PCGS Authorized Dealers, internal developers and other support departments to develop new programs, features and website and app updates for the PCGS Set Registry.Oversaw Annual Awards program including an Annual Awards Luncheon attended by 250+ guests, awarding 280+ engraved plaques. Streamlined awards process, resulting in annual savings of over $10,000.Assisted with the procurement and coordination of Set Registry trade show displays, working with the owner of the collection and the Marketing and Advertising Departments on printed, emailed and online marketing materials. Show less

Recruited, interviewed, hired, onboarded and coached all U.S.-based PCGS Customer Service employees.Provided training to Customer Service staff at multiple international locations, including providing in-person support for employees and customers at various international events in Hong Kong, Shanghai and Paris.Assisted with the review of all email and print marketing materials distributed to 25,000+ collectors and dealers globally.Reviewed, negotiated and signed ongoing… Show more Recruited, interviewed, hired, onboarded and coached all U.S.-based PCGS Customer Service employees.Provided training to Customer Service staff at multiple international locations, including providing in-person support for employees and customers at various international events in Hong Kong, Shanghai and Paris.Assisted with the review of all email and print marketing materials distributed to 25,000+ collectors and dealers globally.Reviewed, negotiated and signed ongoing contracts with vendors, venues, hotels and convention centers across the United States with expenditures more than $2M and revenue more than $5M annually.Assisted with the Annual Operating Budget, including scheduling all domestic trade shows events.Oversaw communication with customers through email, phone, in-person, Social Media and mail.Oversaw PCGS's attendance at domestic trade shows, scheduling customer facing employees including 15+ Customer Service and other employees along with the secured transport of $20M to $100M in collectibles during each event.Developed and implemented guidelines, fees and internal procedures for new and ongoing company specials and various programs and initiatives. Show less

Trade Show Lead while attending national and international coin shows.Provided direct supervision of all U.S. based Customer Service staff in the absence of the Customer Service Manager while attending trade shows and in the office.Assisted in the development and training of all Customer Service staff.Assisted with the opening of the PCGS Hong Kong and Shanghai offices. Traveled to multiple international coin shows to assist in training PCGS Hong Kong, Shanghai and Paris… Show more Trade Show Lead while attending national and international coin shows.Provided direct supervision of all U.S. based Customer Service staff in the absence of the Customer Service Manager while attending trade shows and in the office.Assisted in the development and training of all Customer Service staff.Assisted with the opening of the PCGS Hong Kong and Shanghai offices. Traveled to multiple international coin shows to assist in training PCGS Hong Kong, Shanghai and Paris Customer Service and Inventory Control Representatives. Show less

Responsible for handling and maintaining an accurate trade show inventory of customer orders while assisting customers in a professional manner. Directly oversaw $10M - $50M in inventory on an ongoing basis while attending trade shows and in the office.Prepared for, attended and recapped all national on-site trade shows and represented company professionally while doing soSustained 100% accuracy while handling and maintaining customer orders and inventory documentsEnsured… Show more Responsible for handling and maintaining an accurate trade show inventory of customer orders while assisting customers in a professional manner. Directly oversaw $10M - $50M in inventory on an ongoing basis while attending trade shows and in the office.Prepared for, attended and recapped all national on-site trade shows and represented company professionally while doing soSustained 100% accuracy while handling and maintaining customer orders and inventory documentsEnsured all procedures controlling the storage, tracking, and disbursement of customer show orders were followedUtilized computer system to maintain a perpetual inventory of all show orders and any other orders that may have been transported to and from PCGS headquarters and possibly other PCGS locationsPrecisely completed all paperwork to maintain proper recordsReceived, distributed, and shipped show inventory in accordance with company policiesWorked with Customer Service Manager to refine and optimize show inventory control procedures as neededBuilt lasting rapport with new and existing clientsMaintained open communication with upper managementAssisted customers in person, over the phone, and through e-mail correspondence Determined customers’ needs and offered appropriate products and servicesDisplayed empathy for customer concerns and resolved according to company policies and procedures Show less

Holdered and sealed PCGS graded coins.Provided operational support while attending on-site trade shows throughout the United States.Cross-trained in all Operations Departments allowing me to provide additional support as needed.

Trained, and developed Point Of Sale Associates, emphasized the need to achieve credit, email and customer service score goals.Ensured proper coaching and re-training of Point of Sale Associates.Other duties as assigned by Store Management and District Manager.Acted as front end supervisor, resolved customer and associate issues as they arose, ensured associates coming onto shift were in the proper areas when asked to by Store Executive Team.

Trained, developed and scheduled Loss Prevention Officers to the Loss Prevention needs of the business.Implemented and maintained company shortage and operational controls.Grand opened new Chico store, helped open Redding and NE Elk Grove Stores, installed and set-up all shortage and Loss Prevention programs, cored all locks and maintained building access controls throughout pre and post opening.Maintained shortage and operational controls resulting in -.18% shortage for… Show more Trained, developed and scheduled Loss Prevention Officers to the Loss Prevention needs of the business.Implemented and maintained company shortage and operational controls.Grand opened new Chico store, helped open Redding and NE Elk Grove Stores, installed and set-up all shortage and Loss Prevention programs, cored all locks and maintained building access controls throughout pre and post opening.Maintained shortage and operational controls resulting in -.18% shortage for grand opening year, +.33% shortage for second inventory, Maintained high cash shortage controls resulting in a -.018% loss as % to cash sales, Organized, operated and facilitated inventory in Chico and Elk Grove stores.Traveled to stores throughout the Sacramento District to train New Loss Prevention Staff, Assist in the taking of inventory, implementing new programs, covering stores while Loss Prevention is not available for store, acting as liaison between Store Personnel and Loss Prevention/Corporate Personnel, and “blitzing” high theft stores.Acted as District Safety Captain, District Operations Captain and temporary District Auditor, reported weekly statistics to District Loss Prevention Manager, Distributed Monthly Safety Materials/Accident Prevention Tips to all Managers and Loss Prevention Staff in the Sacramento District.Implemented numerous programs, policy outlines and other operational controls to the Chico store along with the Sacramento district.Supervised store’s safety and security, customers and associates, Monitored Closed Circuit Television, Investigated and resolved internal and external dishonesty, Enforced store and company policies and procedures, Maintained and serviced Closed Circuit Television System and Equipment, Acted as liaison to local and state law enforcement agencies.Collaborated in projects as assigned by District Loss Prevention Manager and Regional Director of Loss Prevention Show less

Responsible for safety and security of store, customers and associates. Monitored Closed Circuit Television, Investigated internal and external dishonesty, Enforced store and company policies and procedures, Maintained and serviced Closed Circuit Television System and Equipment, Produced results that increased department productivity more than 200 %, Acted as liaison to local and state law enforcement agencies, Monitored inventory protection standards to ensure company profit.

Responsible for safety and security of store, customers and associates. Monitored Closed Circuit Television, Investigated internal and external dishonesty, Enforced store and company policies and procedures, Maintained and service Closed Circuit Television System and Equipment, Monitor inventory protection standards to insure company profit.

Required to implement new merchandising standards to improve sales. Provided customer service and provided support for cashiers.Answered departmental phones and handled customer questions.