David Tandy Ba (Hons) Email & Phone Number

Wolverhampton, England, United Kingdom

Wolverhampton, England, United Kingdom

• Completed detailed in store plan checks for orders and highlight any potential installation or product issues that could impact the installation process and lessen the customer experience.• Provided feedback to Designers following a plan check, addressing errors identified.• Audit compliance documentation uploaded from the showroom to ensure standards are being met.• Coaching and developing the design team by reviewing orders with them to highlight areas of improvement.• Provided training and development with the relevant Designers when errors are identified multiple times.• Provided constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies.• Review all orders prior to checking to ensure accurate measurements documented and arrange appointment for measurements to be taken if there are discrepancies.• Visited customers property to complete home surveys and highlight any potential installation or access issues that could lessen the customer experience.• Support error reduction by managing weekly reports highlighting potential future issues.• Attended regular meetings with the other Auditors to offer improvement feedback and share ideas.• Completed the daily and weekly health and safety checks within the showroom

Wolverhampton, England, United Kingdom

Ensure high quality plans by completed detailed plan checks for orders and highlight any potential installation or product issues that could impact the customer experience.Provided feedback and training to Designers following a plan check, addressing errors identified.Audit compliance documentation uploaded from the showroom to ensure standards are being metIdentify and report to the relevant Manager any additional training requirements of individual Designers in order to reduce errors in the business.Provided constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies.Supported error reduction by managing weekly reports highlighting potential future issues.Be accessible for the Contact Centre for escalated planner and product related queries and help improve their product knowledge.Review and give outcome on accountability of errors including constructive feedback to support in development.

Cannock

Develop new opportunities in the Luxury sector.Meet and greet new clients.Develop new opportunities with the goal of securing the sale.Record all meetings on Salesforce and manage and develop opportunities through direct communication.Undertake site visits to provide customer service and secure new business.Meet with suppliers to discuss new projects and products and provide feedback.Work with third party contractors to make sure projects where completed and delivered on time.Report all Business activity on a monthly basis to the board of Directors via video call.Support all aspects of the business.

Telford, United Kingdom

Designed Kitchens and Bathrooms and Bedrooms while maximising all sales opportunities.Personal sales of £800,000+ per year from the smallest store in the business.Installation sales of 46% compared to target of 25%.Grew trade sales from 0 to 10%.Sold Finance products.Attending training with PWS, Smeg, Samsung, Hotpoint, Chasewood, PJH, Franke.Helped to manage and coach a team of sales advisors .Supported and managed range changes and displays on the shop floor.Undertook competitor analysis to work and sales strategies to beat targets.Managed aftersales enquiries

Wolverhampton, United Kingdom

Role was to break in a new agency in a market with over 40 competitors in a local market. Achieved goal before external factors out of my control changed the business model.

Wolverhampton, United Kingdom

Managing and selling properties.Undertaking valuationsReporting figures to DirectorsDesigning marketing and adverts.