Customer Program Manager for Desktop Graphic Solutions and Consumer Products.Program Manager for consumer products including GeForce, NVIDIA SHIELD Portable, SHIELD Android TV, and SHIELD Tablet and accessories.

Customer Program Management / Technician • Responsible for managing SUN, Super Micro, and Generic MXM accounts. Back-up support to Dell, and HP.• Managed graphics card NPI efforts for major OEMs, and their partners (CM/ODM) with full product life-cycle design and development of critical business applications. • Coordinated departmental orders including tracking and follow up until delivery, while eliminating waste.• Determined strategy and tactics for executing product solutions from award to production.• Translated customer needs into tasks, program schedules, milestones and deliverables for all functional areas and proactively captured, tracked and resolved any issues.• Successfully launched over 20 different OEM graphics product solutions including solutions for SUN Workstations and servers.• Worked closely with the hardware and software engineering teams, the FAEs, Sales and the Operations teams to resolve technical and logistic issues.• Regularly communicated the program status and key issues to senior management and other stakeholders.• Develop standard product deliverable procedures like weekly updates to customers in excel and update the internal teams with a weekly Top 5 issue tracker etc.• Monitored forecasts to ensure no impact to inventory, implemented backup plan for alternate sources as well as EOL components on PCB, and requested BOM changes through AGILE software.• Created documentation support for critical PM responsibilities.

(CAF) Computer Automated Fixturing, Lead Design Engineer Feb. 2005 – Dec. 2007• In charged of setting department’s daily schedules and assigned appropriate engineering responsibilities and priorities. • Assisted and supported Inside Sales Department with customer support and order verification.• In charged of training all new employees on departmental process and use of software.• Provided on-site support to customers on job status, product support, and technological design questions.• Assumed roles and responsibilities of Special Project Manager whenever needed.(CAF) Design Engineer / Desktop Support Feb. 1997 – Feb. 2005• Designed Mechanical Applications for Test Fixtures using proprietary software.• Key player in WAN conversion for new addition to company.• Established and maintained network users, user environment, directories, and security.• Installed and supported PC-based LAN connectivity, Aspect, and Windows NT file servers. • Work daily with corporate MIS task track system (trouble tickets) to update and maintain collective support knowledge base.• Assisted internal customers to resolve software and hardware conflicts on PCs and laptop computers.• Performed and maintained multi-system backups.

Production Supervisor • Set general and administrative directions (i.e., setting standards of performance, clarification of policies).• Co-facilitator of Total Customer Satisfaction Committee. • Inspected, scheduled, and coordinated work of Leads, as well as the hiring and training of new employees.• Established performance standards, evaluated productivity, and supervised work of 20+ direct laborers.• Implemented new processes to streamline workflow, increase throughput, ensure quality, and lower cost.• Coordinated production schedules with various departments to meet customer requirements.• Worked with Planning and Manufacturing Engineering on build plans and technical issues. • Assisted Quality Control manager on training QC inspectors on customer specs and end products results.