Reporting to the CEO, recruited onto the senior leadership team to bring startup scaling experience to a fast-growing company by leading the Operations, Finance, and Human Resources Departments.➢ Managed a team of department managers and contractors working asynchronously across multiple global locations.➢ Implemented systems and processes to improve operational efficiency and reduce project costs and durations.➢ Collaborated with the CFO to establish operational budgets and ensure accountability of department heads.➢ Developed a company-wide department KPI and individual goals program to enhance focus, efficiency, and team memberengagement.➢ Conducted continuous review and evaluation of business procedures, implementing policies and procedures to enhance day-to-day operations.➢ Oversaw productivity and fostered an inclusive culture to drive team member success and achieve organizational objectives.➢ Managed full recruitment cycle to support the company's growth across multiple international offices.➢ Provided guidance and leadership on employee counseling, discipline, and terminations to ensure compliance with state andfederal regulations.➢ Demonstrated advanced ability to oversee and manage multiple projects and teams.

Recruited to bring leadership and oversight to all guest-facing depts. and operations for a 512-acre sports and events facility.➢ Hired onto the executive leadership team to oversee all guest-facing departments, including Events & Productions, Motorsport Development, Food & Beverage, Family Entertainment Center, Retail, and Go-Karting.➢ As the result of a growing scope of work and responsibility, after 5 months of proven leadership in the role, I was asked to take on two additional departments; Maintenance and Custodial.➢ Lead Operations teams to the first profitable year in the facility's 16-year history.➢ Lead a company-wide initiative to document all processes and procedures where previously only institutional/legacy knowledge existed➢ Strives to develop a team of managers, supervisors, leads, and associates and supports them in their drive to execute flawlessly.➢ Works closely with all department managers to develop and stay within defined departmental budgets➢ Successfully developed and implemented new training programs for all associates ahead of the busy season.➢ Collaborates with all members of the Sr. Leadership team to Ideate, strategize and execute on all new and ongoing offerings.➢ Critical advisor to the executive leadership team

Founding member of online entertainment startup specializing in custom experiences hosted live by entertainment professionals- Conducted a business plan and strategy, developed business model, and participated in all aspects of business development from market research and finance to operations and marketing, ensuring that the companies vision was followed.- Formulated the setup and operations of business formation, payment processing, booking system, forecasting and budgeting, and payroll.- Trained all new employees on internal operation processes including booking system, scheduling and payroll setup.- Manages all consumer facing communications including corporate clients.- Contributed in developing the guest experience journey including pre and post-experience.- Lead revenue meetings to determine quarterly revenue goals and targets.

As Lead, Hospitality Experience I am involved in working closely with other designers, producers, technologists, and business thinkers to create game-changing experiences. We work in a highly collaborative environment alongside our clients and their end customers to identify new experience opportunities and take them from idea to launch and beyond. In addition, we help our clients adopt new ways of working and culture to ensure they remain competitive and ahead of the curve in regards to the impact of experience design in their industry.An early-stage employee in a fast-growing startup environment.Conceptualized, developed and implemented an Entertainment Department for a new cruise line startup - trained and coached team members to deliver a world-class entertainment and hospitality product to guests.Head of Entertainment Operations for an international cruise line - overseeing a team of over 60 entertainment professionals from conceptualization to delivery, and ongoing operations. including recruiting, casting and scheduling, ongoing product and programming iteration and improvement.Serves as lead on numerous international accounts across a wide array in industries.Oversaw the creation, development, and implementation of new positions at multiple international partner companies.Trained team of guest service professionals at a brand serving across 12 cities to highest guest satisfaction scores ever recorded in 2018.

Promoted to oversee the Entertainment Department responsible for overall operational efficiency. Areas of focus include quality control of personnel, programming and scheduling, revenue, and the overall guest experience. Accountable for entertainment scheduling and onboard media efforts, as well as ensuring the department abides by all safety regulations and prepare for both internal and external audits. Manage, coach, and develop a team of 50-75 direct reports including conducted performance evaluations and succession planning. Report to the Hotel Director and Entertainment Operations Manager.✓ Within 3 months increased overall Total Guest Experience Matrix (TGEM) by .30 points compared to FY 2016.✓ Create, monitor and audit the entertainment programming schedule which includes Live Music Programming, production performances, and entertainment events, as well as lead strategic programming with a focus on guest traffic flow for generating revenue for all revenue departments.✓ Ensure the entertainment department is abiding by all Safety Regulations and prepared for all Maritime Safety Audits.✓ Create voyage reports to communicate subjective and objective data to management including TGEM ratings, comments, iCare, and attendance/performance feedback. ✓ Exceeded entertainment revenue targets by an average of 18%. ✓ Maintained brand integrity with partnerships during branded guest experiences for Hasbro, Clue/Cluedo, Dr. Seuss, Build-a-Bear, Lip Sync Battle, Moet Hennessy, and more. ✓ Execute high energy, engaging musical acts and partner with the technical team to ensure high-quality audio production.✓ Work closely with other shipboard management for cross-promotions to maximize revenue and the guest experience through monitoring guest traffic flow and event-driven entertainment.

Provided leadership and management oversight to ships in areas including live music and entertainment programming, creative direction, scheduling for multiple venues, production, brand compliance, quality assurance, and ongoing operational support. Emphasis on ensuring profitability, maximizing guest satisfaction scores, and driving fiscal results. Trained and managed a staff of up to 20 including performance reviews and succession planning. ✓ Increased attendance for music venues and supported revenue in other departments. Integral in increasing bar revenues by 6%.✓ Partnered closely with leadership from other departments to ensure a fully integrated and cohesive guest experience which maximized revenue opportunities. Collaborated with the technical team to ensure high-quality audio production.✓ Recommended creative direction to the fleet-wide music program including selecting styles of music, instrumentation, and repertoire.✓ Identified musician staffing needs and oversaw the recruitment of top talent to deliver high-energy engaging musical acts.✓ Identified strategies for the enhancement and retention of the shipboard music team.✓ Closely monitored TGEM customer service scores and developed strategies for continuous improvement, ensuring the shipboard teams were focused in this area. ✓ Developed best practices to support all entertainment experiences and activities.✓ Supported and developed team members through coaching sessions and new initiatives.✓ Effectively programmed live music acts throughout the cruise to increase the exposure of the music program and increase guest satisfaction.✓ Launched a new music program initiative in 2016 which successfully raised music rating TGEM scores by .41 points in a permanent program launched across 25 ships.

Performed as a featured singer and guitar soloist on 10 ships for shows, musicals, and special events.✓ Handpicked to perform on Carnival’s Flagship in 2014, the Carnival Breeze.

Owned and operated a large residential single family home in Las Vegas.✓ Worked directly with maintenance companies to solve any maintenance issues.✓ Responded to tenant requests and ensured property upkeep.

Guest Service Specialist in highly popular hotel and casino with 2024 rooms on the Las Vegas strip. ✓ Acted as a concierge and assisted guests with requests for reservations for shows, restaurants, nightclubs as well as room upgrades and casino comps.✓ Handled all customer service issues to comply with company standards and ensure guest satisfaction.✓ Worked with other departments within the casino and other companies to help drive and increase revenue.