Teck Chiang David Lim Email & Phone Number

Singapore

Singapore, Singapore

Access complex incident, apply solutions and send feedback to Site Admins/ usersConduct assessment, understand the request/ issue and identify faulty component or parameters to be changedComplete incident registration with all technical information to allow escalation to suppliersComplete documentations of request with all technical information necessary for further investigation, and forward to 3rd level support as applicablePerform system administration tssks by modifying configuration of online sites for OBT, Portal, TSA and TSPMTest modifications done and document resultsRespect defined Service Level Agreement

Singapore, Singapore

Established Learning and Development framework and processes across the organization. Collaborate and support the development of the Talent Management FrameworkAchievement:• Developed and implement an onboarding process for new employees.• Improve the company-wide training with the implementation of a structured process for staff training, for example, implemented pre-and post-course evaluation.• Streamlined training processes for internal and external training which mitigate communication breakdown between staff and supervisors.• Developing a structured framework of a Learning Academy for the company.• Developed and conducted Train-The-Trainer Programme for Line Managers.• Sourced and introduced established training providers on and above existing vendors; for example, SQ Centre and SQ Academy.• Sourced and introduced internship and traineeship, work and earn programmes with institutions; ITE College, Polytechnics and Universities.

Singapore, Singapore

Established HR processes for the Shared Services team ensuring all operational aspects of HR, training & benefits administration, delivering services in an effective, efficient and consistent manner to all centres/business units across the organization. Achievement:• Has delivered at least 4 HR data in a timely manner within 1 day before deadline with 95 - 100% accuracy for Head of HR to analyse.• Improve the company-wide training with the implementation of a structured process for staff training. Streamlined training processes for internal and external training which mitigate communication breakdown between training provider and staff attending training courses.• Part of the team to implement the eAppraisal system companywide. Support the HR e-Appraisal systems roll out (1H - Finalization of e-forms) and e-forms finalization within the timeframe.• Responsible for the roll-out of the e-Appraisal system timely and train the Head of Departments, Managers and Principals on the new system. • Developed a training programme for Principals on how to conduct an effective appraisal feedback session.

Singapore

Established training processes with the introduction of Tone of Voice Coaching and Training. Implemented new Customer Experience initiatives and enhanced Consultants' calls and emails standards.Achievements:• Implemented calls and emails procedure and criteria aligned with BCD Tone of Voice. The team has achieved 100% timely audited monthly calls and emails.• Enabled Consultants to apply 100% BCD Tone of Voice standards for all calls and emails exchanges with the customers through consistent auditing and coaching. At least 80% calls and emails audited achieved the BCD Tone of Voice passing grade of 90%.• Streamlined the Customer feedback resolution processes ensuring at a minimum of 90% of customer's service level agreement are met. 100% service level agreement has been achieved for Jan to Sep 2020.• Developed and conducted training for calls and emails etiquette according to BCD Tone of Voice. Number of complaints has deceased for: o 2018 versus 2019 – 42%o Jan – Sep 2019 versus 2020 - 22%

Singapore, Singapore

Met the company's 2016/17 objectives after the acquisition of Abacus by successfully established and enabled the Customer Business Analysts Department efficiently and promptly payout incentives and bill customers through the SAP system. Achievements:• Project managed and collaborated with peers to develop eLearning courses for phase 1, targetted to complete 22 courses. Achieved 37% completion of the eLearning development project within 10 months. • Enabled a newly established team of 38 Customer Business Analysts (CBAs) (14 in Singapore and 24 in Bangalore) to efficiently service customers’ portfolio using SAP within 15 months.• Up-skilled 30 customer support employees to better serve the customers through AchieveGlobal / Miller Heiman – Caring for Customers course.

Singapore, Singapore

Job scope is similar as Travel Product Solutions Manager in Abacus International.

Singapore, Singapore

Launched a newly developed product to the market and increase bookings for the online product.Achievements:• Launched a $2.5 million new Business to Business (B2B) content solution which integrates contents APIs into a one-stop shop solution known as ContentPlus. • Collaborated with content providers and launched a go-to-market strategy to pilot markets in APAC - Malaysia, Philippines, Indonesia, Hong Kong, Pakistan, Taiwan, Korea and China.• Embraced change management and accepted the challenge changing my career from Training to Product Marketing.• Met customers’ satisfaction on 100% market enhancements requirement; enabling the Asia Pacific markets to increase 1% year-to-year sales for WebStart.• Increased 2% year-to-year bookings within a 6 months promotion period for WebStart for low bookings markets – Bangladesh, China, Kazakhstan, Myanmar, and the Philippines.

Singapore, Singapore

Re-engineered training processes with the introduction of eLearning and blended learning for internal and external customers. Achievements:• Slashed more than USD120,000.00/year of travelling budget by re-engineer training to Computer-Based Learning and Blended training for the channels.• Led a team of 5 functional trainers to develop more than 50 in-house 'bite-size' eLearning courses ranging from 15 to 45 minutes within 4 years. • Enabled channels to sell the new products effectively within a short turnaround time through knowledge transfer using eLearning.• Took on an additional role to manage a newly established Sales Enablement Training team.

Singapore

Established the People Developer Standard Certification Programme and administered staff training programmes.Achievements:• Administered the People Developer Standard Certification for the company.• Administered and represented the HR team for the certification of Singapore Quality Award.

Singapore

Resolved customers’ challenging car rental issues within the Asia Pacific region. Achievements:• Developed and conducted training for staff from managerial and supervisory for Train-The-Trainer I program for the various Licensees employees.

Singapore

Trained and developed program for internal and external banking staff (Investment Planners).Achievements:• Developed and conduct training for Investment Planners for Product 1 and 2 programs so that they can confidently sell insurance products to their customers.

Singapore

A full spectrum of Human Resources Management and Development – talent acquisitions, compensation, industrial relations, learning and development.Achievements:• Initiated and implemented the Institute of Technical Education (ITE) Apprenticeship Program in collaboration with Singapore Retailer Association to curb the shortage of sales staff. • Curriculum development and conducted customer service training for all service staff at the store level.• Project managed the set-up and training of Watson’s Malaysia operations to more than 50 new hires sales staff at Johor Bahru and Kuala Lumpur.

Singapore

Day-to-day operations of the store. • Set-up Watson’s store at Toa Payoh outlet. This is one of the leading stores generating a revenue of more than USD130,000.00 per year.

Bachelor Of Business Administration - Bba, Business Administration

Diploma In Business Studies, Business Studies

Graduate Diploma In Personnel Management, Human Resources Management/Personnel Administration, General