David Delay is a Infor CRM Senior Support Analyst at Infor. Colleagues describe them as "I have had the pleasure of working alongside of David for the past 12 years. His troubleshooting skills and ability to resolve complex issues are exceptional when it comes to software support. The software he supported is very complex with many moving pieces. David was also a mentor to not only new hires. but those who have been around awhile, drawing on his many years of product knowledge which helped elevate those he worked with to be better product support analysts. He excels in his soft skills as well. David is a very empathetic person, and leveraging his excellent communication skills, allows him to handle difficult situations effectively. The relationships he builds with his customers are phenomenal. Oftentimes, customers would request to work with him directly, which speaks volumes about the kind of person he is but also speaks to his work ethic. David excels in working within a team, with other department teams, or individually. He also is always looking for ways to improve internal processes, which would not only benefit his co-workers, it ultimately would benefit his customers as well. I can’t recommend David enough and he would be an excellent addition to any organization." and "EXCEPTIONAL SUPPORT ANAYLST I am writing to express my strong recommendation for David Delay as a support analyst. My name is Xena Olson, a Programmer/Analyst II at Organic Valley, with a decade of experience at Organic Valley working alongside Infor's technical support team. During my tenure at Organic Valley, I had the pleasure of collaborating with David, and his performance surpassed expectations. His technical prowess in resolving complex issues with InforCRM software was nothing short of remarkable. David's ability to tackle escalated incidents at the highest level was a testament to his comprehensive understanding of the software. What sets David apart is not only his technical acumen, but also his outstanding soft skills. His positive attitude, patience, and excellent communication skills made the collaborative process seamless and enjoyable. David's approach to problem-solving was not only efficient but also effective, consistently providing accurate answers and resolutions promptly. I am confident that David Delay would be an asset to any company fortunate enough to have him on board. His technical expertise and positive demeanor contribute not only to problem resolution but also to fostering a collaborative and growth-oriented work environment. Should you require additional information or specific examples of David's contributions, please feel free to contact me. A recommendation letter only scratches the surface of David's capabilities, and I would be more than happy to elaborate further on our successful collaboration. Sincerely, Xena Olson Organic Valley Work E-Mail: xena.olson@organicvalley.com Work Phone: 608-625-3506"