Directed all activities associated with the multi-tenant public private and hybrid cloud platforms. Represent the Cloud Operations organization on the Cloud Business Engineering Board for the Cloud Transformation strategic planning and deployment.• Fostered operational excellence mind set for the cloud operation team by developing repeatable processes utilizing agile best practices and automation to drive down costs, provide a superior product, while influencing the quality and responsiveness of all cloud operational activities.• Provided guidance to technical staff on complex work and projects, working closely with engineering teams to address short and long-term requirements adhering to industry best practices.• Created KPI dashboard for dynamic reporting of managed service KPIs. • Conducted daily managed service governance meeting to ensure SLAs were met.

Directed all activities and functions associated with operational support of global data center and cloud technologies. Represent the Cloud Operations organization on the Cloud Business Engineering Board for the Cloud Transformation strategic planning and deployment.• Directed operation teams while maintaining a culture of excellence in all operations and influencing the quality and responsiveness of all operational incident activities.• Oversaw service process design and management of capabilities, planning, change processes, release processes, QA, incident, and problem processes.• Provided technical leadership, mentoring, coaching, career development, and feedback for performance management to a highly technical team. Lead infrastructure and engineering initiatives for 4000+ servers globally to leverage cloud services and co-location of infrastructure. Responsible for global data center engineering, planning, capacity management. Identify IT risks to the organization and drive remediation and mitigation solutions. Developed core standards for security, building, and administration of systems. Implemented remediation of all systems to adhere to standards.

Directed all activities associated with the operation of global infrastructure. Includes Security technologies, Virtualization, Server Operating Systems, Active Directory, Citrix Virtualization, CO-Location hosting facilities, and x86 Hardware platforms. Coordinate, and direct large-scale projects across multiple distributed and centralized infrastructure platforms and teams. Manage a team of engineers and MSP of BAU operations. Coordinated the transit from HCL staff augmentation to Hitachi’s Managed Services. Assisted in creating the statement of work governing the managed service agreement. Created governing standards guidelines and reporting cadence managed services KPIs

Lead Microsoft Distributed File Services engineers in the design and implementation initiatives for distributing 70 Tera bytes of shared data globally using distributed file services replication across co-located data center infrastructure.Responsible for vendor engagement including Microsoft professional services.Accountable for directing and leading DFS administration.Conducts system architecture studies of new and existing technology solutions to support distributed initiatives.Drive strategic and transformational change at a functional and enterprise level.Work with business and IT stakeholders to develop road maps of the evolution of the Enterprise Solution Portfolio.

Planned and directed large-scale projects across distributed and centralized infrastructure platforms.Conducted architectural risk assessment analysis for enterprise projects.Responsible for global Wintel systems engineering, planning, capacity managementDesign and implementation of high availability solutions with redundant infrastructure for critical business systems.Provide future direction and planning of Wintel environment throughout the Enterprise.

Technical team leader delivering Allscripts Meaningful Use upgrade solutions for health care organizations.Worked with client’s IT and clinical staff to diagnose and resolve Electronic Health Record application issues.Develop process to implement enhancements to increase the availability of systems and applications to support the business.Collaborated with project team to identify concerns and deliver a successful upgrade experience.

Managed NetApp data migration for Fortune 500 and government agencies.Provided expertise and best practice solutions to manage and operate the NetApp Data Ontap 7- mode storage infrastructure.Managed the migration of 90TB of GIS data from a Solaris/Symantec HSM solution to NetApp storage.Provide remote administration for SnapMirror and volume management.

Managed teams of cross functional migration engineers during an on premise to private cloud Exchange 2010 migration project for the State of Florida.Conducts system architecture studies for state agencies infrastructure configurations.Develop email migration process uniquely designed to suit each agency's email environment.Build and train migration engineer team.

Team Lead systems administration providing support for United States Army Civil Affairs and Psychological Operations Command (Airborne), in a project based environment by identifying project requirements.

Served as a Systems Administrator, in a project based environment by identifying project requirements, and facilitating the execution such as installing upgrades, and monitoring systems performance in a VMware environment hosting 300 virtual servers

Served as a Systems Administrator for VMware environment by identifying, installing upgrades, and monitoring performance in a 200 virtual server environment (primarily Windows 2003/2008). Administered an Active Directory 2003 environment by creating, maintaining, and disabling user accounts. Administered an Exchange 2007 environment. Implemented and supported a Citrix Xenapp 5.0 environment. Supported a VMware/ESX environment using Virtual Center, Virtual Infrastructure Client. Provided administration and supported 1500 end users environment with the following issues: AD account maintenance, Group Policy management, Hardware/Software troubleshooting, VMware image creation/access, etc. Used configuration management software WSUS (Server Update Services). Performed internal systems backups using Netbackup (all tape backups are sent off-site to Iron Mountain).

Acting lead administrator for datacenter re-organization of server infrastructure to better accommodate a production/testing/development design, implementation, and troubleshooting in a mid-size environment. Monitored virus activity ensuring that all local and remote employees' systems and virus definitions were up to date. This included server backup duties, via VERITAS Backup Exec. Configure and monitor SQL 2000 clusters.