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Over 25 years of executive level experience in the financial services industry managing businesses with special emphasis on credit, collections, credit, asset recovery, call center operations, and asset based lending. Focused on revenue growth and portfolio performance with a diverse skill set capable of addressing a wide range of complex industry issues. Extensive P&L management and financial analysis experience with small and medium sized businesses. Certified small business intermediary.Specialties: Call center management, collection and recovery strategy, P&L analysis, client relationship management, project management, developing effective teams, vendor management, compliance and risk management, asset based lending, mergers and acquisitions.
Cable One
View- Employees:
- 6141
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Director Of Credit And CollectionsCable One Aug 2012 - PresentPhoenix, Arizona Area
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Consultant / Business BrokerSunbelt Business Advisors, Inc. Mar 2011 - Aug 2012Phoenix, Arizona AreaLicensed intermediary engaged in the sale and acquisition of small businesses. Specialties include collection agency and call center site selection and relocation, call center design, vendor selection, build out supervision, compliance, and staffing. -
Director Of OperationsNationwide Credit, Inc. (Subsidiary Of Altisource Portfolio Solutions Apr 2009 - Nov 2010Phoenix, Arizona AreaMaintained full responsibility for key strategic portfolios including J.P. Morgan Chase, Bank of America, Discover Card, and Citi Financial. Developed and managed call center recovery operations including staffing, training, strategy, daily metrics, and client forecasts. Controlled costs and worked with Executive Management to achieve optimal recovery results. Partnered with offshore resources to replace technology platform. Re-engineered workflow processes and interdepartmental service level agreements. Grew income producing FTE by 79%.Increased revenue per seat from $4500 to over $6800.Awarded market share increases from J.P. Morgan Chase and Bank of America for performance.Managed the pilot program to replace Nationwide's collection software platform.Created strategy for managing support services performance to support level agreements.
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Vice PresidentViking Collection Service, Inc. Jun 1996 - Feb 2009Directly accountable for all operations, including compliance, P&L, collection strategy, inventory management, predictive dialer operation, compensation and incentives, human resources, and vendor management including IT and security. Upheld policies and customer values maintaining satisfaction of high profile clients such as J.P. Morgan Chase, Capital One, Wells Fargo, and other credit card, auto loan, and consumer loan portfolios.Planned, designed, and implemented the relocation of a new 18,000 square foot call center facility. Grew from 18 FTE to 125 FTE.Increased annual fee income from $1.5M to $9.6M. Increased net profit by 575%.Consistently ranked at the top of client competitive rankings.Passed client audits with "excellent" ratings for 13 consecutive years.
David Thom Skills
David Thom Education Details
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University Of MinnesotaLiberal Arts
Frequently Asked Questions about David Thom
What company does David Thom work for?
David Thom works for Cable One
What is David Thom's role at the current company?
David Thom's current role is Director of Credit and Collections at Cable One.
What is David Thom's email address?
David Thom's email address is dt****@****cox.net
What is David Thom's direct phone number?
David Thom's direct phone number is +160236*****
What schools did David Thom attend?
David Thom attended University Of Minnesota.
What skills is David Thom known for?
David Thom has skills like Vendor Management, Strategy, Management, Call Centers, Leadership, Project Management, Crm, Executive Management, Risk Management, Financial Analysis, Sales, Operations Management.
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David Thom
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David Thom
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David Thom
Safety/Emergency Management Director At Little Traverse Bay Bands Of Odawa IndiansHarbor Springs, Mi -
David Thom
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