David Thomas Email & Phone Number

Dublin, Ie

Abu Dhabi, Ae

Delighted to announce that I begin the next stage of my journey with Core42, Abu Dhabi as a Senior Process Specialist, working primarily in the Incident & Problem Management space......onwards & upwards!

San Jose, Ca, Us

Process Owner for Incident ManagementSuccessful guided the Incident Priority Matrix project to productionInitiated and pushed through to completion a full Data Hygiene effort Devised a mechanism for ‘full 360 view’ of Incident, Problem & Change to improve Risk AssessmentOn-Boarded ‘Zettle’ into PayPal’s Incident Management Process Successfully launched the ‘Key Metrics and Definitions’ Report

San Jose, Ca, Us

Braintree Convergence ProgramProject Manager, leading the migration of Braintree into the Service Now tool for Change Management.During this project, I -Acted as Project Manager,Coordinated & communicated with all stakeholders,Mapped key details from the legacy system to the new system of record,Coordinated Unit testing & System testing,Formulated the training material,Lead the training sessions,Built out Team details / Template details,Participated in the 'hand-holding' while users transition to the new system.

San Jose, Ca, Us

These days, I manage multiple Projects, concurrently.The most challenging Projects are the multi discipline, cross functional requests.Communicating and coordinating across the matrix, bridging the knowledge gaps, is my daily staple.Remediation activities from Internal Audit are the most demanding as they have the greatest visibility with senior leadership. I also spend my time working to get many of PayPal’s recent purchases into the ITIL Change Management Process.Achievements in this role -Chairs the weekly meeting between Service Now technical teams and the Change Management team.Draws up Specifications, organizes User Acceptance Testing & Updates Documentation,Drove the Migration Project, moving technical teams from BMC Remedy to Service Now, Interfaced with the Internal Auditors for SoX compliance,Aligning Change Management process with GDPR team,Completed all of the ITIL Intermediate Courses - Strategy, Design, Transition, Operations and CSI.

San Jose, Ca, Us

Achievements so far...Introduced and Chair the Change Advisory Board (CAB) for EMEA and APAC,Extract and distribute the Calendar for Change,Initiated Daily Checks to ensure Process Adherence,Report Monthly Statistics to Senior Management,Provide Change Management training to new employees.Maintain the Change Management Process document,Revamped the team SharePoint Site.Drew up the full list of Change Management Functionality in the tool (BMC Remedy),Documented a list of Customisations to the tool,Advised on alternatives to the tool,Provided User Acceptance Testing and Post Go Live Testing of new functionality.Conducted Root Cause Analysis with the Problem Management team,Always available to the Incident Management team for Incident/Change relationship review,Supporting Asset and Configuration Management in their population of CMDB,Built bridges to Facilities Management and formalised the process documents for Power Outage Events,Reached out to the Business, improving the communications of outages,Advised on how to tighten up the process to align with Auditor requirements.Project managed the rollout of the 'SmartIT' front end.Constantly watchful for areas of Improvement...

San Jose, Ca, Us

PayPal's split with eBay has opened up a world of opportunity as the company strives to recreate its identity.As Change Management Analyst with PayPal, I am charged with championing ITIL throughout the regions.Advising, guiding, training, reviewing, controlling, reporting, communicating and coordinatingall aspects of IT Change Management at all levels of the organisation, within the ITIL framework are all in a day's work at PayPal!With considerable autonomy, I have carved out the role and made it my own within EMEA.

Dublin, Ie

Contract Extended!Continuation of the original project for the HSE and engaged in other projects, most notably for PWC and An Post.

Dublin, Ie

PFH Technology Group was engaged in a massive software upgrade for Ireland's National Health Service.My part in this challenging role involved interfacing with Clients at senior level, in multiple locations around the country, keeping them informed of progress, addressing concerns, maintaining all Process Documentation, measuring and monitoring Quality, scheduling and managing staff, reporting, assisting Auditors and pursuing the never ending drive for Quality Improvement.

Seeking new opportunities in IT Governance.Since leaving work, I have...Gained certification in PRINCE2,Qualified in Occupational First Aid,Participated in an online Excel training course,Volunteered at Charity CAMARA,Attended the JOBNET programme,Helped out at a local Church,...and continued with my studies at Dublin Institute of Technology.

Stockholm, Se

I was the chief coordinator of all Global Change Requests for the Company.The role involved –Preparing all Global Change Requests for submission to Change Board, Communicating all Global Change Requests to Stakeholders, Chairing Change Board meetings,Determining the impact / risk of Change Requests,Auditing recent Change Requests, ensuring that standards are maintained,Measuring & monitoring Change Management KPI’s, Analysing Change Management Trends,Reporting to Senior Management,Working closely with Release Management,Ensuring compliance with ‘Sarbanes Oxley’,Ensuring compliance with ITIL best practice,Solid knowledge of SDLC & Project Lifecycle,Culturally Aware,Promoted the company brand at every opportunity,Acted as 'evangelist' for Service Delivery.Tools used – ‘HP Service Manager’ & ‘Service Now’.Complimentary Activities -IT Auditing (CISA Certified), Trainer,Health & Safety committee and Health & Safety activities,Fire Officer.

Stockholm, Se

For 13 years, I worked on an In-House Application called WMS, a Warehouse Management System.Coding in SYNON, RPG and CL, I was first a Senior Programmer and later Team Leader.The Roles involved Project Management (in both 'Waterfall' and 'Agile' Methodologies), Analysis, Support, People Management, Coding, Testing (Blackbox and Regression) & Documenting.Project Management experience -Gathering business requirements, from non technical colleagues.Reverse engineering.Translating those requirements into specifications.Work with technical staff to create solutions.Designing test scripts. Directing unit testing.Facilitating user acceptance testing.Being on site with clients during the period of 'go live'.Remaining in constant communication with the client until sign off and hand over to support teams.At all times, documenting the project and communicating with stakeholders.

Programmer / Analyst / Documenter SYNON IBM AS/400.Manufacturing Environment.

SYNON Programmer - IBM System 38 and AS/400.Financial Environment.

Trainee Programmer - RPG II, IBM System 36 & 38.Financial Environment.

Post Graduate Diploma, Applied Computing For Technologists

Bachelor'S Degree, Computing

Education record

Education record