David Thwaites Email and Phone Number
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• >20 years’ experience in Digital, Customer Engagement, User Experience (UX) and Product Management for iconic brands, including Amazon, Three, Vodafone, Johnson & Johnson and Lastminute.com.• Currently Director of Programme Management at Pierian, a data-driven marketing agency.• Founder of Optimise Digital, providing strategic and hands-on digital expertise and support for multiple companies across a diverse range of industries.• Proven record defining achievable, high-impacting digital strategy.• Project delivery across multiple geographies, including United States, Chile, Guam, Singapore, Ghana, New Zealand and within Europe. • Award-winning, conversion-driving website redesigns in multiple countries. • Strong record in delivering cultural, organisational and digital change across multiple organisations.
Abbvie
View- Website:
- abbvie.com
- Employees:
- 46234
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Project ManagerAbbvie Sep 2024 - PresentUnited Kingdom
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FounderOptimise Digital Jun 2017 - PresentReading, United KingdomBased in south-east England, Optimise Digital offers website and digital marketing services to businesses of all sizes and industries. We take a creative, customer-centred, data-driven approach to support existing teams, or to take on full management of a company's online and digital presence. -
Director: Programme ManagementPierian Oct 2023 - Sep 2024 -
Director: OmnichannelUptake Jan 2023 - Sep 2023Ascot, England, United Kingdom -
Interim Head Of Programme ManagementPierian Jun 2021 - Dec 2022
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Program DirectorVodafone May 2021 - Dec 2022Part of an incredible Vodafone team that delivered an historic Ad Tech Joint Venture (now Utiq), along with Deutsche Telekom, Orange and Telefonica. -
Senior Digital Manager, Group EnterpriseVodafone Mar 2016 - Apr 2017Newbury• Define best B2B digital practice globally (+20 countries) to improve customer experience and increase sales • Germany: Red Dot International Award for Communication Design; 60% uplift in site conversion • UK: +66% in Online sales leads; 24% improvement in homepage bounce rate • Netherlands: >100% growth in natural search traffic • Lead and deliver the global Enterprise design style guide based on user research and digital best practice
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Senior User Experience Manager, Group EnterpriseVodafone Jun 2014 - Feb 2016Vodafone.Com/Business• Cultural change in B2B: spread digital best practice through a traditionally Offline organisation • Define a B2B roadmap and programme to drive global awareness and sales • Define and execute international B2B SEO programme • Manage a team and virtual team of UX and Design professionals
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User Experience ManagerVodafone Uk Apr 2012 - May 2014Newbury, Uk• Designed and built a UX team to deliver continuous and iterative improvement• Instil a culture of user centred design across the organisation, based on data, insight and testing• Major project planning and roadmap: directly responsible for online experience of a £multi-million self-care program; Site refresh in Nov 2012; Navigation overhaul through 2013
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User Experience (Ux) ManagerLastminute.Com Jan 2011 - Mar 2012London, United Kingdom• Delivered aggressive traffic-to-shopper conversion targets of 10% site-wide• Built a skilled, motivated UX team from recruitment to development• Secured board funding of remote usability testing• Define major project roadmap: redesign of main Homepage, Category Pages, Site Search and Navigation -
Online Product Manager (Mobile)3 (Hutchison 3G) Jul 2008 - Jun 2010• Responsible for mobile strategy and experience, including mobile site (>2.5m visitors per month)• Initiated and managed mobile homepage redesign, reducing resource requirement by 20%, improving conversion by 60% and increasing frequency of visit by 5% within 2 months• Launched Favourites App to increase internet usage and create new advertising revenue stream• Launched Feedback on mobile, to help understanding customer needs and issues -
Marketing ManagerAmazon May 2006 - Nov 2007United Kingdom• Business owner of the homepage, serving over 25m page views per month.• Launched and managed third-party advertising on Amazon.co.uk website• Coordinated site redesign and launch, including introduction of Dynamic Personalisation• Managed multi-product promotions generating over £1m incremental sales over one year• Managed insert advertising program, driving annual growth of 20% and £1.4m net revenue• Negotiated, managed and developed strategic partnerships, including BSkyB and Photobox -
Merchandising ManagerAmazon Feb 2001 - May 2006United Kingdom• Planned, coordinated and produced all Amazon.co.uk homepage content• Focused on data to drive improvements to merchandising, conversion and UX• Planned and delivered multi-product promotions (over £1m revenue per year)• Email Marketing Manager cover for 3 months: managed email program, with over 10m emails sent per week and accountable for over 5% of direct sales to the business
David Thwaites Skills
David Thwaites Education Details
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Political Science And Government
Frequently Asked Questions about David Thwaites
What company does David Thwaites work for?
David Thwaites works for Abbvie
What is David Thwaites's role at the current company?
David Thwaites's current role is Customer Engagement | Digital Excellence.
What is David Thwaites's email address?
David Thwaites's email address is da****@****l.co.uk
What is David Thwaites's direct phone number?
David Thwaites's direct phone number is +4478279*****
What schools did David Thwaites attend?
David Thwaites attended The University Of Reading.
What skills is David Thwaites known for?
David Thwaites has skills like User Experience, Mobile Devices, E Commerce, Digital Strategy, Information Architecture, Usability Testing, Web Analytics, Usability, Management, Web Design, A/b Testing, Mvt.
Who are David Thwaites's colleagues?
David Thwaites's colleagues are Butchibabu Mogulla, Ibiyosi Adeyina, Ms, Merete V. Muri, Eliane Brito, Daniel Dima, Julia Muller, Frida Iverson.
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