David Gonçalves Email & Phone Number

- Lead the planning and execution of the project - Define the goals, objectives, and project outcomes. - Create a detailed project plan, including tasks, deadlines, milestones, and resource requirements.- Collaborate closely with stakeholders to identify specific technological needs for customer data, assess requirements, and align technological solutions with customer data strategic goals.- Orchestrate cross-functional teams to successfully carry out projects related to customer data, ensuring alignment with project scope, deadlines, and budgets.Facilitate effective communication between technical and non-technical teams, ensuring clarity and alignment of the project and initiatives impacting customer data.- Monitor project progress, track key performance indicators related to customer data initiatives, and address issues or risks to ensure project success.- Develop and maintain documentation, reports, and presentations specific to technology empowerment projects within the Customer Data Strategy organization.

- Responsible for delivering the standard project plan with minimal direction and coordinating standard project plans for projects. - Work with external clients from the beginning of the project until delivery and ensure customer satisfaction to achieve the Total Customer Experience. - Prepare, maintain, and send progress reports on activities and time management records/reports to clients, managing in accordance with sales and defined procedures; Providing information for revenue forecasting; - Identify and manage potential customer issues or escalations and provide updates on project performance and progress; - Optimally coordinate multifunctional project teams according to the necessary skills for delivering each solution within the project scope;- Point of contact during the project for all aspects of involvement, both for external and internal clients; - Lead and implement initiatives for process improvements in the area, providing and promoting continuous improvement within the team.

- Lead and drive initiatives from idea conception to delivery;- Connect people and lead a multidisciplinary team;- Participate in and conduct daily rituals with the team: Daily, Refinement, Planning, Review and Retrospectives;- Backlog construction, refinement, and prioritization;- Responsible for mediating discussions and decisions with stakeholders involved in the project;- Define and monitor of objectives and metrics to provide visibility of results to the business;- Conduct analyses or in-depth studies to assist in business decision-making, feasibility studies;- Contribute to the construction and communication of the business pipeline with a medium-term strategic vision;- Responsible for mediating discussions and decisions with stakeholders involved in the project;- Responsible for the product/project from idea conception to delivery.

Guaíba, Rio Grande Do Sul, Brasil

- Support the company's strategic alignment and definition of the portfolio of projects necessary to achieve its goals. In the face of the strategic blocks of Compliance, IT Tools, Digital, Health and Safety, and New Works;- Conduct business cases for strategic projects;- Act as a manager of strategic projects;- Act as a manager of the portfolio of strategic projects with monitoring of schedules, investments, and gains;- Develop indicators using the PowerBI tool.

Porto Alegre, Rio Grande Do Sul

- Define and update project schedules, develop and monitor performance indicators;- Manage indicators for the continuous improvement area using the Power BI tool;- Apply process mapping techniques that meet the demands related to Customer Experience.

Porto Alegre, Rio Grande Do Sul, Brazil

- Construct metrics for data measurement;- Create indicators and data reports for the area;- Develop Dashboards.

- Scientific Initiation Scholarship/technical support.- Study and analysis of the implementation of different management techniques. Dissemination of design thinking, with the purpose of promoting better development of startups in the RAIAR incubator and accelerator.