Responsible for strategic planning, delivery and availability of technology services.Developed a comprehensive vision, strategy, and timelines for innovative technological advancements in products and services and clearly communicated the organization’s technical vision and roadmap to key stakeholders, partners, and the broader executive leadership team. Established robust IT policies and procedures, ensuring compliance with industry regulations.Fostered and fortified internal and external business partnerships by planning, delivery, and communication of IT solutions for various business opportunities.Introduced IT Service Management function, Agile methodologies, and Financial Operations (FinOps) practices to ensure successful project delivery with financial controls and sustainable operations.Cultivate, nurture, and retained an exceptional team capable of meeting current and future business needs through effective selection, training, development, coaching, mentoring, and performance management.Successfully led the development and deployment of transformational cloud-based business applications and data hubs, whilst simplifying and modernizing collaboration capabilities to enhance the user experience for a global hybrid workforce.Defined and executing progressive modernization program to support business objectives and mitigate risk, whilst delivering significant cost reduction and capability enhancements.

Proven skill in strategic planning, decision-making and execution ability at scale, for the organization’s strategic next generation ‘software defined’ internal and external ‘Cloud Hosting Platforms’. Responsible for the global ‘Engineering, Build and Operational’ function managing 300 technicians globally, driving platform adoption to >85% whilst transforming from traditional IT infrastructure to a software defined environment (VM, Containers, SDN, SDS), managed through CI/CD pipelines and supporting methodologies.Defined and implemented a global IT operating model, transforming organizational skillsets, and development of ‘SRE’ functions in support of software defined capabilities, to deliver an integrated ‘service oriented’ organization.Delivered required capital and expense optimization through technology and organization efficiencies whilst significantly improving the security, stability and performance of the service.

EMEA Network Operations ManagerResponsible for managing the day-to-day performance of the Network and Firewall services. Successfully implemented global operating model, through internal and vendor provided resourcing.