David Toma Email & Phone Number

United States

• Researched and confirmed customer product support requests, via phone and or electronically, to determine if the product has current technical support.
• Utilized excellent customer service skills to research, analyze and debug product support issues.
• Recognized for maintaining SLAs and customer satisfaction at a high level by providing world-class service, research, analysis, and product debugging.

Mount Prospect, IL.

• Serviced and maintained electronic equipment, including servers, switches, routers, vsat, POS, phones, workstations, zero clients, laser / thermal printers and image scanners. Performed live system tests on all.
• Selected to participate on the first company team to install next-generation pilot POS systems and Wireless networks; installed and tested new hardware / software while performing data reporting and technical support.
• Achieved highest ratings in customer satisfaction survey results by delivering quick resolutions to complex customer challenges, while maintaining patience and composure.

Elk Grove Village

• Installed and monitored workstations, safety equipment, and network. Diagnosed and repaired most electrical / mechanical equipment. Directed day-to-day building maintenance which included minor electrical work.
• Achieved decrease in inventory / warehouse loss and improved staff efficiency by installing and monitoring CCTV security system, including category 5 / twisted pair and coax RG59 cable / connectors.
• Decreased customer call waiting experience, added individual voicemail for each agent, and Increased customer and agent relations by assisting with the installation of new PBX phone system.

Dundee, IL

• Itemized, repaired and maintained electronic equipment involved in insurance claims to reduce warehouse stock and repurpose equipment for profit.
• Identified defects with various components and found suitable replacements that led to completed repairs and repurposed equipment with minimum expense.
• Delivered and installed repaired product at customer locations, upon customer request, keeping customer satisfaction at a high-level, and increasing possibilities for future service.

Naperville, IL

Relocated system labs and related equipment from one building location to another, including pre-lab planning architecture. Calculated AC/DC and HVAC needs at new location. Distributed DC power throughout system lab. Performed integration and base line testing of upgraded software/hardware on different types of optical networking systems. Coordinated with.

Mount Prospect, IL

Performed assembly line testing and repairing of circuit packs that would fail on the production line. I was also a roll-insertion machine operator.

Associate'S Degree, Telecommunications Technology/Technician

Certificate, Industrial Electronics Technology/Technician