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* 20+ years of commercial operations leadership, managing and expanding multiple $100M+ P&L businesses. * 15+ years of driving digital transformation and customer experience innovation across diverse business sectors. Expert in modernizing operations for subscription businesses, digital commerce platforms, and go-to-market strategies, delivering average of 30%+ EBITDA growth to leading brands, tech providers, and enterprise partners.* Expert in creating and retaining loyal brand fans through creative multi-channel marketing strategies that accelerate revenue growth, reduce churn and lead to customer expansion – increasing average order value (AOV) by 25%+ overall.* Built agile teams through effective recruitment, mentorship, and collaboration, fostering a culture of innovation, accountability, and continuous improvement. Proven experience in leading the world’s biggest brands (Disney, Coke, Verizon, T-Mobile, MLB, NFL, Sony, Viacom) through customer experience (CX) transformation.* Experienced in formulating and executing strategic plans to achieve organizational objectives (OKRs), keen understanding of market dynamics, customer needs, and emerging technologies.* Strong acumen to oversee multiple tasks, execute within a fast-paced environment, work effectively under pressure, and meet tight deadlines. Areas of Expertise:* Commercial Operations* Profit and Loss Management* Digital Transformation* Customer Experience (CX)* Leadership and Team Management* Product Development & Innovation* Business Development & Partnerships* Data Management and Insights* Digital Marketplaces Selected Career Achievements:* Built diverse direct (B2B, B2C, B2P) channels that generated over $500M each year in revenue and managed annual budgets (P&L) of over $100M+.* Drove a 30% increase in customer satisfaction and a 20% reduction in marketing costs by establishing a data-driven insights framework that informed product development, content creation, and marketing campaigns.* Implemented a comprehensive cost-reduction initiative that reduced channel operating expenses by an average of 25%, resulting in $10 million in annual savings, by streamlining vendor procurement processes and optimizing operational workflows.* Leveraged cloud-computing platforms to develop propensity models with 97%+ accuracy, to reduce subscription churn, and increase average order value (AOV) of customers by 26%.
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Chief Operating Officer237 GlobalNew York, Ny, Us
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Svp/Gm Of Audio & Music SolutionsAvid 2022 - 2023Burlington, Ma, UsLed the BU to achieve #1 market share (+80%) for subscription software solution, Pro Tools, in the professional audio market. Managed a $100M+ product portfolio P&L, encompassing both software and integrated hardware solutions, generating over $300M in subscription revenue (ARR). Worked closely with enterprise clients, including Netflix, Disney, Paramount, Warner Brothers and Universal, to prioritize feature roadmaps that deliver innovation to their most critical creative workflows.* Developed the market strategy and product vision that enabled Avid to be purchased for $1.4B by Symphony Technology Group (STG) and taken private.* Consolidated and revitalized the direct to consumer (D2C) channel, reducing OPEX by 25% and improving time to market (TTM) by 50%.* Established marketing center of excellence to target customer cohorts more efficiently, minimizing advertising spend by 33%.* Launched new product application paradigm for #1 software solution in audio production industry and implemented artificial intelligence (AI) into creative workflow for #1 notation software in industry.* Enhanced product margins by 15% in key product groups challenged by Covid-influenced global supply chain constraints. -
Practice Director, Media & Entertainment + TelcoAdobe 2019 - 2022San Jose, Ca, UsLed the 50% revenue growth expansion of the ($60M+) Media & Entertainment + Telco vertical at Adobe across entire digital experience (DX) product portfolio. Developed and managed the #1 award-winning team of individual contributors that led Adobe’s overall DX business in total revenue contribution. Applied an omnichannel approach to business transformation, leveraging best-of-breed technologies, best-practiced business processes, and organizational design to ensure the realization of clients’ technology investment.* Expanded the Media & Entertainment + Telco vertical by 50% YoY in gross billings as a trusted advisor to enterprise clients, such as T-Mobile, Verizon, Disney/ESPN, Paramount, Comcast, and the NFL.* Devised and implemented effective strategies for enterprise clients creating innovative customer experiences (CX) to drive brand market share and growth (up to 10-fold).* Recognized as a top-tier services sales professional qualifying for Adobe’s Platinum Club by securing 122% of plan, leading the largest client vertical at the company.* Oversaw and implemented the largest product and services deal in Adobe's history with T-Mobile. -
Head Of Customer Experience (Cx) StrategyMagento Commerce (Acquired By Adobe) 2016 - 2019Launched in-house Client Strategy practice driving 100% growth ($40M+) in services revenue for the leader in digital commerce software technology. Executed the largest deal in company history with a major Middle Eastern enterprise within six months of practice establishment. Advised C-Suite executives on innovative strategies for channel optimization, organizational design, roadmap strategy, e-commerce operations, and international expansion.* Improved YoY channel revenue up to 30% on average by creating and employing digital strategies for global Fortune 500 companies.* Integrated customer experiences (CX) across digital and traditional retail for multi-brand merchants, increasing conversion by an average of 22%.* Fostered #1 revenue-generating strategic partnership deals in company history with leading SAAS software solutions.
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Senior Vice President Global OperationsWarner Music Group 2010 - 2016New York, New York, UsSuccessfully integrated WMG's strategic acquisition of Artist Arena, a pre-sales ticketing and VIP fan experiences business. Established new revenue channel with a 35% CAGR and 27% growth in EBITDA. Operationalized WMG’s e-commerce business, including platform development, customer service, e-commerce, campaign management, and fulfillment while supervising 10-fold revenue growth. * Led a team of 55 developers in the US and abroad while overseeing operations for over 225 global artist brand websites and 180 artist commerce sites, leading to the generation of over $100M in revenue through the D2C channel.* Eliminated 40% of the existing vendor footprint and streamlined processes to achieve a $3M reduction in annual operating costs and a 10% savings to OPEX, while obtaining a 30% customer acquisition increase.* Orchestrated a Merchant of Record (MOR) migration, streamlining consumer payments and increasing conversion by 22%, enhancing the overall customer experience, while obtaining a 17% reduction in total costs by eliminating vendor fees and overhead.* Revolutionized customer experience optimization through data analytics, driving a 37% increase in CSAT and propelling revenue growth by 25%. * Traveled extensively to global markets, including the UK, Europe, China, India, Japan, Canada and Australia, to oversee more than 25 international marketing and product launch campaigns annually. -
Vice President Global MarketingSony Music Entertainment 2005 - 2010New York, Ny, Us* Created and executed global marketing campaigns for marquee artist brands such as Celine Dion, John Mayer, Bob Dylan, Aerosmith, Marc Anthony, The Black Crowes, Slayer - collectively representing over $1 billion in revenue* Negotiated sponsorship and endorsement deals with major brands such as Motorola, XL, Nike, and Hennessy that delivered over $300 million in additional marketing value *Executed digital campaign deals with online retail, social media sites and software apps, increasing product-based revenue by over 25% * Decreased product costs by 30% by outsourcing various creative and design functions to best in breed agencies -
Vice President International MarketingSony Music Entertainment 2002 - 2005New York, Ny, Us* Developed global promotional strategies that supported $500M in product revenue and integrated TV, radio, print, online and corporate partnerships across 52 affiliate markets * Traveled extensively to global markets, including the UK, Europe, China, India, Japan, Canada and Australia, to oversee more than 25 international marketing campaigns per year
David Toomey Skills
David Toomey Education Details
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University Of ConnecticutCommunications -
University Of Connecticut School Of BusinessManagement And Operations
Frequently Asked Questions about David Toomey
What company does David Toomey work for?
David Toomey works for 237 Global
What is David Toomey's role at the current company?
David Toomey's current role is Chief Operating Officer.
What is David Toomey's email address?
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What is David Toomey's direct phone number?
David Toomey's direct phone number is +160380*****
What schools did David Toomey attend?
David Toomey attended University Of Connecticut, University Of Connecticut School Of Business.
What skills is David Toomey known for?
David Toomey has skills like Digital Marketing, Social Media Marketing, Marketing, Entertainment, Strategy, Product Management, Social Media, Marketing Strategy, Music Industry, Brand Management, Management, Creative Direction.
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