David Toth

David Toth Email and Phone Number

Technical Community Manager @ Forward Networks, Inc. @ Forward Networks, Inc.
David Toth's Location
Seattle, Washington, United States, United States
About David Toth

David Toth is a Technical Community Manager @ Forward Networks, Inc. at Forward Networks, Inc.. He possess expertise in project management, leadership, learning management systems, management, program management and 53 more skills. Colleagues describe him as "Dave particularly shines at technical implementations of online communities – everything from creating the strategy to making the project plan to implementing each step on-time and in-budget. In the 1 year I supervised Dave at Heap, he accomplished the Herculean feat of getting our Online Community up and running in 4.5 months, and launching with zero technical glitches. From the first moment of launch, he has successfully maintained a solid stream of valuable content and engagement by both customers and employees. Each quarter, he steadily lifted the percentage of customers engaging in the Community. He also strategically grew our Heap Champion program and Heap User Groups.", "David has a rare combination of technical skill and the curiosity to understand the people-side of technology. In my work with him at T-Mobile, David was able to translate complex technical issues into more understandable language. This ability to communicate made him a valuable partner for his team members, managers, and department heads. Along with being smart, he is also very perceptive. This empathy makes David stand out as a real leader. He’s also got a great sense of humor. I recommend him for roles as both a collaborator and leader of programs and people.", and "I had the pleasure to work with David for nearly half of Netskope's life and my entire tenure to date at the company. David consistently proved he could work with teams across Netskope to effectively communicate technical information to diverse audiences through presentations, webinars and email programs. David created many touch points with customers to help them understand how rapid-fire technology could help solve their problems. David went beyond communication - he overcame some of the hardest soft problems in a technology start-up: scaling up customer engagement with few resources, streamlining and expanding document creation as feature velocity accelerated, and gathering essential customer success stories. David stepped up to meet our rapidly changing needs as we grew and evolved. Finally, David always put the needs of the customer first and foremost to ensure they get the full value of their investment. Whether it was advocating for a community portal, creating a customer webinar series, or taking on the behind the scenes projects to make sure these would fold into IT and marketing projects, David was there gently but inexorably pushing towards completion. His work led to better customer outcomes globally. He is a rockstar."

David Toth's Current Company Details
Forward Networks, Inc.

Forward Networks, Inc.

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Technical Community Manager @ Forward Networks, Inc.
David Toth Work Experience Details
  • Forward Networks, Inc.
    Technical Community Manager
    Forward Networks, Inc. May 2023 - Present
    Santa Clara, Ca, Us
    • Create content plans aligned with organizational objectives in collaboration with marketing, engineering, and sales. Author technical documentation that ranges from simple implementations guides to sophisticated platform configurations. Produce short and long-form videos to demonstrate product capabilities and educate new customers. Write monthly blog posts and customer emails that improve platform awareness and adoption. All content is designed to meet a variety of persona interests and address the needs of prospects and customers wherever they are on their journey. • Manage content and community platform, maintaining vendor relationships and providing application support for end users. Implemented API integrations and workflow automations to integrate the content platform with Slack and Salesforce. These integrations improve reporting while also streamlining the end user experience with simplified authentication and gamification opportunities.• Implemented Salesforce and Tableau dashboards to monitor platform and content KPIs. The reports integrate customer and prospect activity data in real-time and the reports are accessible to leaders across the organization, guiding future content and engagement strategies.Excel in developing comprehensive experiences to increase customer adoption of the Forward Network’s platform and improve implementation outcomes. Work with Fortune 500 customers to understand their business challenges and align them with people and resources to resolve platform challenges and inspire organizational innovation. Manage content strategy and produce a regular cadence of blogs, presentations, and videos. Implement integrations and automated workflows to streamline the user experience between critical customer-facing applications and drive decision making with dynamic dashboard analytics.
  • Heap
    Senior Community Manager
    Heap Nov 2021 - Jan 2023
    San Francisco, California, Us
    Managed and grew Heap’s online community, user groups and ambassador programs to increase product engagement and amplify customer insights into product improvements. Defined strategies to increase community resources that support and educate Heap user personas including analysts, product managers, marketers, and developers. Performed deep analysis of community engagement experiments to identify the tactics that motivate user engagement in the Heap platform.• Deployed Heap’s new online community in first 5 months. Built relationships with leaders in Professional Services, Product Management, Marketing, Support and Training to identify the community requirements and select the optimal platform. Coordinated subject matter experts to create over 50 articles at launch to generate initial community engagement. Defined support and engagement SLAs to ensure questions were addressed on a scheduled basis and product insights were shared with Product and Engineering teams. Generated over 5,500 users in the first five months, engaging with 25% of managed accounts and 15% of unmanaged accounts with a high month-over-month adoption rate.• Built virtual and in-person user programs. Provided 7 Heap User Group (HUG) leaders with resources and coaching to host regular events with customers. Recruited 25 Heap Ambassadors for 2022-2023, providing them with an opportunity to collaborate and provide Heap with valuable product feedback and testimonials. Collaborated with Product Management team to share product insights from these groups and align PMs with beta candidates.• Built sophisticated integrations to track user engagement. Ran frequent experiments to identify new ways to drive meaningful community activity. Created integrations between Asana, Salesforce, Heap, Insided, Zoom, Slack, and Jira to reveal user patterns and improve the community content strategy. These integrations make it possible to track metrics in Heap and Salesforce, including customer and prospect engagement.
  • Netskope
    Program Manager
    Netskope 2020 - 2021
    Santa Clara, California, Us
    Developed engaging marketing strategies and assets to ensure customers recognized the full capabilities of their Netskope investment. These included webinars, podcasts, videos, documentation, and email campaigns. Managed the company’s customer advocacy database, using Salesforce reports and dashboards to identify successful customers implementations and those customers best suited to share their successful implementation stories with others. • Planned and delivered 24 customer Zoom webinars in 2020 that kept customers up to date on new product capabilities, tech partnerships, and recommendations while driving community participation. Partnered with product management, marketing, and engineering experts to create technical demos and presentations delivered on Zoom. Edited session recordings in Adobe Premier and shared via Wistia, YouTube and LinkedIn. After writing email content, used Wrike, Knak and Marketo to produce monthly customer emails that communicated product and cybersecurity threat updates. Built reports in Google Analytics, Salesforce and Marketo to monitor webinar and email effectiveness.• Selected and deployed Netskope’s first online community platform in 3 months with Khoros. Created an intuitive platform that enables customers to share solutions and learn about successful implementations done by their peers. Managed integrations with Okta, PingID, Salesforce and Zendesk to simplify community access, increase security, improve activity visibility, and create a unified customer experience. • Managed Reference Edge in Salesforce to track customer reference nominations and help sales team members to locate references. Ran a promotional program that documented 150 new references in 3 months. Monitored reference creation with Salesforce reports and analyzed data with SQL, Tableau and Microsoft Excel. Advanced 50+ deals in the first 4 months using the references generated from the new reference program.
  • Netskope
    Technical Publications Manager
    Netskope 2018 - 2020
    Santa Clara, California, Us
    Managed a team of 5 technical writers and content architects, as well as various vendor relationships. Produced weekly reports to track documentation completion status for each software release. Evaluated current processes and tools to identify areas for improvement. • Deployed a new cloud software solution for documentation authoring. Centralized all documentation within Paligo, a cloud-based structured authoring platform that is accessible to the globally distributed team of writers. Created online documentation, knowledge base articles, and PDF output from the same source. These platform and process improvements shortened the monthly publishing time from 5 days to 4 hours. • Planned and delivered over 40 customer webinars to keep customers up-to-date with new features and best practices. Worked with subject matter experts to script and record demonstrations in ScreenFlow, editing the recordings for an optimal customer experience. Regularly solicited customer feedback in SurveyMonkey to drive future topics and consistently improve their experience. • Increased documentation completeness for each release from 80% to 95% by working with product management and engineering to improve the accuracy of Jira reports and Monday project tracking that tracked new features in each release.• Shortened 6-hour documentation tasks to 30-minutes by designing an automated process in Python that converted JSON data from the Netskope platform into customer-facing reference documentation. Additionally, created test scripts in Python to identify/fix link issues in the output, reducing support calls and improving the customer experience.
  • Netskope
    Customer Enablement Manager
    Netskope 2017 - 2018
    Santa Clara, California, Us
    Hired to create a new self-service customer portal resource and launch a new Customer Marketing program. Faced challenges that included a variety of different customer platforms, the need for a more efficient authoring platform, and the lack of existing resources to ensure customers were aware of the full capabilities of their products and Netskope’s services.• Planned and launched a new customer self-service portal that serves over 5,000 customers, completing the project in 3.5 months. Gathered requirements organization-wide and worked with Zendesk Professional Services to build a support platform uniquely suited to meet the needs of Netskope’s customers. Used Zapier to automate new account generation, simplifying the customer onboarding experience. Tracked knowledge capture and reuse in monthly Zendesk reports analyzed in Excel.
  • Riverbed Technology
    Marketing Solutions Manager
    Riverbed Technology 2013 - 2016
    San Francisco, California, Us
    Created end-to-end mobile strategy and managed development of 5 mobile apps that enable sales, product, and marketing teams. Launched Riverbed’s online community to create a collaboration platform for 10,000 customers, leads and partners. Designed and implemented analytics solution to monitor the health of online Platform Marketing campaigns.Created 5 mobile apps that improve the Riverbed customer experience for product training, executivemeetings, and conference events. Interviewed stakeholders to define project scope and specifications, minimizing risk and ensuring the products provided business value. Balanced mobile app feature priorities with budget constraints.Provided quarterly and annual forecasts of projected demand for upgrades. Integrated apps with SalesForce.com via API to keep content up-to-date and secure. Mentored administrators on the reporting capabilities of their app.-Signified as the first initiative of its kind at Riverbed, generating increased leads and improving customer satisfaction as a result.-Launched online community for 10,000 customers, leads and partners. Analyzed requirements, evaluated industry leaders (including open-source solutions), and selected Jive Software as it provided the greatest business value. Managed consultant work with Agile, building the community and creating API integrations with SalesForce.com and Open Search. Presented technical demonstrations in-person and via WebEx to a global audience. Created quarterly, half-year and annual forecasts.-Created a unified customer experience across multiple Riverbed platforms for collaborating and learning about the value offered by Riverbed’s products and services.- The analytics solution made reports available in real-time to all employees and reduced the number ofad-hoc reports by 80%.
  • F5 Networks
    Program Manager
    F5 Networks 2006 - 2012
    Seattle, Washington, Us
    Deployed and managed the F5 training portal for partners, customers, and employees. Implemented and managed systems supporting F5 sales enablement and employee collaboration programs. Mentored employees and partners on optimal deployment of learning, content, and collaboration solutions.-Selected and implemented learning, knowledge, and collaboration management systems for 3,000 corporate users and 1,000 international sales professionals. The systems reduced the time required to locate sales assets, shortened onboarding time for new hires, and provided employees with a central location to find essential information.-Partnered with marketing, training, and sales departments to create a streamlined experience for customers and partners seeking certification. Increased certification completions with targeted campaigns and online demo sessions.-Mentored community managers and learning management administrators on best practices to increase their adoption of solutions. Delivered online technical demonstrations and created how-to documents for common procedures.
  • Jp Morgan Chase (Formerly Washington Mutual)
    Technical Lead
    Jp Morgan Chase (Formerly Washington Mutual) 2005 - 2006
    New York, Ny, Us
  • T-Mobile
    Senior Web Developer
    T-Mobile 2002 - 2005
    Bellevue, Wa, Us
  • Mcgraw-Hill
    New Media Developer
    Mcgraw-Hill 2001 - 2002
    New York, Ny, Us
  • Iguana Studios
    Web Developer
    Iguana Studios 1999 - 2001

David Toth Skills

Project Management Leadership Learning Management Systems Management Program Management Product Management Sharepoint Content Management Cross Functional Team Leadership Enterprise Architecture Troubleshooting Knowledge Management Salesforce.com Cloud Computing Technical Writing Consulting Agile Methodologies Integration Vendor Management Nremt Css Javascript Adobe Marketing Cloud Sitecatalyst Jive Sbs Red Cross Cpr Certified American Heart Association Cpr Certified Ssi Rescue Diver Padi Nitrox Certification Padi Deep Water Certification Coastal Sailing Navigation Fcc Commercial Broadcast License Web Development Enterprise Software Solution Selling Crm Strategy Business Development Saas Sales Enablement Data Analysis Agile Project Management Mobile Applications Product Marketing Microsoft Excel Senior Level Program Management End To End Mobile Solutions Platform Marketing Dashboards Customer Experience Enhancement Web Application Launch Marketing Operations Zendesk Paligo It Project And Program Management Stakeholder Requirements Business Intelligence Sales Digital Marketing

David Toth Education Details

  • Kent State University
    Kent State University
    Commercial Photography
  • Western Washington University
    Western Washington University
    Art History

Frequently Asked Questions about David Toth

What company does David Toth work for?

David Toth works for Forward Networks, Inc.

What is David Toth's role at the current company?

David Toth's current role is Technical Community Manager @ Forward Networks, Inc..

What is David Toth's email address?

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What is David Toth's direct phone number?

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What schools did David Toth attend?

David Toth attended Kent State University, Western Washington University.

What are some of David Toth's interests?

David Toth has interest in Football, Casinos, Exercise, Sweepstakes, Nascar, Home Improvement, Donor, Reading, Gourmet Cooking, Sports.

What skills is David Toth known for?

David Toth has skills like Project Management, Leadership, Learning Management Systems, Management, Program Management, Product Management, Sharepoint, Content Management, Cross Functional Team Leadership, Enterprise Architecture, Troubleshooting, Knowledge Management.

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