David Toth Email & Phone Number

Santa Clara, Ca, Us

• Create content plans aligned with organizational objectives in collaboration with marketing, engineering, and sales. Author technical documentation that ranges from simple implementations guides to sophisticated platform configurations. Produce short and long-form videos to demonstrate product capabilities and educate new customers. Write monthly blog posts and customer emails that improve platform awareness and adoption. All content is designed to meet a variety of persona interests and address the needs of prospects and customers wherever they are on their journey. • Manage content and community platform, maintaining vendor relationships and providing application support for end users. Implemented API integrations and workflow automations to integrate the content platform with Slack and Salesforce. These integrations improve reporting while also streamlining the end user experience with simplified authentication and gamification opportunities.• Implemented Salesforce and Tableau dashboards to monitor platform and content KPIs. The reports integrate customer and prospect activity data in real-time and the reports are accessible to leaders across the organization, guiding future content and engagement strategies.Excel in developing comprehensive experiences to increase customer adoption of the Forward Network’s platform and improve implementation outcomes. Work with Fortune 500 customers to understand their business challenges and align them with people and resources to resolve platform challenges and inspire organizational innovation. Manage content strategy and produce a regular cadence of blogs, presentations, and videos. Implement integrations and automated workflows to streamline the user experience between critical customer-facing applications and drive decision making with dynamic dashboard analytics.

San Francisco, California, Us

Managed and grew Heap’s online community, user groups and ambassador programs to increase product engagement and amplify customer insights into product improvements. Defined strategies to increase community resources that support and educate Heap user personas including analysts, product managers, marketers, and developers. Performed deep analysis of community engagement experiments to identify the tactics that motivate user engagement in the Heap platform.• Deployed Heap’s new online community in first 5 months. Built relationships with leaders in Professional Services, Product Management, Marketing, Support and Training to identify the community requirements and select the optimal platform. Coordinated subject matter experts to create over 50 articles at launch to generate initial community engagement. Defined support and engagement SLAs to ensure questions were addressed on a scheduled basis and product insights were shared with Product and Engineering teams. Generated over 5,500 users in the first five months, engaging with 25% of managed accounts and 15% of unmanaged accounts with a high month-over-month adoption rate.• Built virtual and in-person user programs. Provided 7 Heap User Group (HUG) leaders with resources and coaching to host regular events with customers. Recruited 25 Heap Ambassadors for 2022-2023, providing them with an opportunity to collaborate and provide Heap with valuable product feedback and testimonials. Collaborated with Product Management team to share product insights from these groups and align PMs with beta candidates.• Built sophisticated integrations to track user engagement. Ran frequent experiments to identify new ways to drive meaningful community activity. Created integrations between Asana, Salesforce, Heap, Insided, Zoom, Slack, and Jira to reveal user patterns and improve the community content strategy. These integrations make it possible to track metrics in Heap and Salesforce, including customer and prospect engagement.

Santa Clara, California, Us

Developed engaging marketing strategies and assets to ensure customers recognized the full capabilities of their Netskope investment. These included webinars, podcasts, videos, documentation, and email campaigns. Managed the company’s customer advocacy database, using Salesforce reports and dashboards to identify successful customers implementations and those customers best suited to share their successful implementation stories with others. • Planned and delivered 24 customer Zoom webinars in 2020 that kept customers up to date on new product capabilities, tech partnerships, and recommendations while driving community participation. Partnered with product management, marketing, and engineering experts to create technical demos and presentations delivered on Zoom. Edited session recordings in Adobe Premier and shared via Wistia, YouTube and LinkedIn. After writing email content, used Wrike, Knak and Marketo to produce monthly customer emails that communicated product and cybersecurity threat updates. Built reports in Google Analytics, Salesforce and Marketo to monitor webinar and email effectiveness.• Selected and deployed Netskope’s first online community platform in 3 months with Khoros. Created an intuitive platform that enables customers to share solutions and learn about successful implementations done by their peers. Managed integrations with Okta, PingID, Salesforce and Zendesk to simplify community access, increase security, improve activity visibility, and create a unified customer experience. • Managed Reference Edge in Salesforce to track customer reference nominations and help sales team members to locate references. Ran a promotional program that documented 150 new references in 3 months. Monitored reference creation with Salesforce reports and analyzed data with SQL, Tableau and Microsoft Excel. Advanced 50+ deals in the first 4 months using the references generated from the new reference program.

Santa Clara, California, Us

Managed a team of 5 technical writers and content architects, as well as various vendor relationships. Produced weekly reports to track documentation completion status for each software release. Evaluated current processes and tools to identify areas for improvement. • Deployed a new cloud software solution for documentation authoring. Centralized all documentation within Paligo, a cloud-based structured authoring platform that is accessible to the globally distributed team of writers. Created online documentation, knowledge base articles, and PDF output from the same source. These platform and process improvements shortened the monthly publishing time from 5 days to 4 hours. • Planned and delivered over 40 customer webinars to keep customers up-to-date with new features and best practices. Worked with subject matter experts to script and record demonstrations in ScreenFlow, editing the recordings for an optimal customer experience. Regularly solicited customer feedback in SurveyMonkey to drive future topics and consistently improve their experience. • Increased documentation completeness for each release from 80% to 95% by working with product management and engineering to improve the accuracy of Jira reports and Monday project tracking that tracked new features in each release.• Shortened 6-hour documentation tasks to 30-minutes by designing an automated process in Python that converted JSON data from the Netskope platform into customer-facing reference documentation. Additionally, created test scripts in Python to identify/fix link issues in the output, reducing support calls and improving the customer experience.

Santa Clara, California, Us

Hired to create a new self-service customer portal resource and launch a new Customer Marketing program. Faced challenges that included a variety of different customer platforms, the need for a more efficient authoring platform, and the lack of existing resources to ensure customers were aware of the full capabilities of their products and Netskope’s services.• Planned and launched a new customer self-service portal that serves over 5,000 customers, completing the project in 3.5 months. Gathered requirements organization-wide and worked with Zendesk Professional Services to build a support platform uniquely suited to meet the needs of Netskope’s customers. Used Zapier to automate new account generation, simplifying the customer onboarding experience. Tracked knowledge capture and reuse in monthly Zendesk reports analyzed in Excel.

San Francisco, California, Us

Created end-to-end mobile strategy and managed development of 5 mobile apps that enable sales, product, and marketing teams. Launched Riverbed’s online community to create a collaboration platform for 10,000 customers, leads and partners. Designed and implemented analytics solution to monitor the health of online Platform Marketing campaigns.Created 5 mobile apps that improve the Riverbed customer experience for product training, executivemeetings, and conference events. Interviewed stakeholders to define project scope and specifications, minimizing risk and ensuring the products provided business value. Balanced mobile app feature priorities with budget constraints.Provided quarterly and annual forecasts of projected demand for upgrades. Integrated apps with SalesForce.com via API to keep content up-to-date and secure. Mentored administrators on the reporting capabilities of their app.-Signified as the first initiative of its kind at Riverbed, generating increased leads and improving customer satisfaction as a result.-Launched online community for 10,000 customers, leads and partners. Analyzed requirements, evaluated industry leaders (including open-source solutions), and selected Jive Software as it provided the greatest business value. Managed consultant work with Agile, building the community and creating API integrations with SalesForce.com and Open Search. Presented technical demonstrations in-person and via WebEx to a global audience. Created quarterly, half-year and annual forecasts.-Created a unified customer experience across multiple Riverbed platforms for collaborating and learning about the value offered by Riverbed’s products and services.- The analytics solution made reports available in real-time to all employees and reduced the number ofad-hoc reports by 80%.

Seattle, Washington, Us

Deployed and managed the F5 training portal for partners, customers, and employees. Implemented and managed systems supporting F5 sales enablement and employee collaboration programs. Mentored employees and partners on optimal deployment of learning, content, and collaboration solutions.-Selected and implemented learning, knowledge, and collaboration management systems for 3,000 corporate users and 1,000 international sales professionals. The systems reduced the time required to locate sales assets, shortened onboarding time for new hires, and provided employees with a central location to find essential information.-Partnered with marketing, training, and sales departments to create a streamlined experience for customers and partners seeking certification. Increased certification completions with targeted campaigns and online demo sessions.-Mentored community managers and learning management administrators on best practices to increase their adoption of solutions. Delivered online technical demonstrations and created how-to documents for common procedures.

New York, Ny, Us

Bellevue, Wa, Us

New York, Ny, Us

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German, Economics, Art History