David Tower Email & Phone Number

Irvine, Ca, Us

Integrate cloud-based technologies into legacy regulated manufacturing systems to facilitate greater control and scaling. Transition lift-and-shit applications moved into AWS onto AWS-native technologies.Review security positioning and implement steps to mitigate modern threats with minimum degradation to functionality.Design and build of systems, including presentations to Architecture Review Board and CAB.Lead RASP initiatives (reliability, availability, scalability, and performance). Implementation of new products and/or service offerings with a focus on cloud-first deployment.

San Francisco, Ca, Us

Integrate cloud-based technologies into legacy regulated manufacturing systems to facilitate greater control and scaling. Review security positioning and implement steps to mitigate modern threats with minimum degradation to functionality.Transition lift-and-shit applications moved into AWS onto AWS-native technologies.Migrated database architecture to remove vendor-proprietary replication and replace with industry standard practices reducing downtime and increasing availability.Implemented consistent source control into project management to track vendor deliverables and internal team progress.Design and build of systems, including presentations to Architecture Review Board and CAB.Lead RASP initiatives (reliability, availability, scalability, and performance). Implementation of new products and/or service offerings with a focus on cloud-first deployment (AWS specifically).Evaluation and testing/proof of concepts including CRP (Conference Room Pilot) presentations.Lead technical business requirements gathering sessions through interfacing with members of the business. Assist with the evaluation of new product and/or service offerings by working with vendor(s). Maintenance and upgrade activities on IT infrastructure and/or applications. Systems administration and operations including delegation to internal team members and outsourced service providers.Resolve issues and incidents by performing root cause analysis and developing and implementing solutions. Serves as a mentor and trainer to more junior staff members.

Indianapolis, In, Us

Evaluate, Review, and Recommend technology trends for Seabrook's internal operations as well as to assist clients with new technology initiatives including Paperless Manufacturing from the Cloud, changes in virtualization, and "private cloud" methodologies for Manufacturing.Microsoft Azure implementation for hosting internal workloads and evaluate reference environments for customer deployments.Office 365 migration to facilitate unified email, calendaring, and file management across the company, both in the physical offices and remote contractors.RingCentral VOIP implementation to reduce cost of intra-office communications, specifically international. VOIP implementation includes evaluation of corporate network equipment as well as regional contractor's requirements. Removed the use of multiple vendors for competing services to simplify billing and standardize services.Manufacturing Systems and Technology Consulting, including MES implementations, business re-engineering, Business Intelligence (BI), Line of Business integration, and cloud computing (SaaS, IaaS, PaaS).Standardize virtualization technology usage across consultants for consistent experience and ease of support.Define and market a Managed Solutions framework to handle more hands-on work with clients above and beyond the 1st-level break/fix engagements.

Indianapolis, In, Us

Extensive experience in design, development, implementation, and on-going support of Siemens Camstar Enterprise Platform (and the InSite product line before that).Provide implementation level support and senior level technical assistance for Camstar implementations and related Manufacturing TechnologiesCoaching/mentoring of remote/off-shore resources for product administration and maintenace activities.Implement “Best Practice” health checks at customer sites to reduce downtime and maintain/increase speed of MES system. This includes database analysis to metadata to web form design (data flow).Database performance analysis to increase performance and reduce wait-time on the factory floor.Custom Camstar logic development in Designer with tailored Maintenance and Shopfloor screens.Develop reusable components for deployment at multiple customer sites.Build custom interfaces between MES software and other systems using Camstar's COA and CIO with XSLT transforms to move data.Perform implementation planning, implementation, and support for new and existing customers.Build demo, training, and development environments for internal use with commodity hardware with an eye towards budget and ongoing support.

New Orleans, La, Us

IT Systems management and Build Engineer for an agile development shop leveraging Hyper-V based virtualization. to increase developer's ability to work in parallel and continuously test.Reduced hosted email costs by $32,000, increased performance, and added archiving capability when plan is fully implemented.Implemented single sign-on using Active Directory to authenticate multiple separate development platforms (TeamCity, SVN, TFS, Jira/GreenHopper, Confluence).Support and upgrades for Microsoft SQL Server clusters in an "always on" production environment.Backup management for customer data, user profiles, and executive mobile platforms.Management of Exchange email and anti-spam measures including management of publicly facing emails (jobs@, info@, etc.).Evaluated hosting platforms for CRM platforms like WordPress and Joomla as well as virtual hosts for full Windows servers and hosted email servers.Datacenter planning, consolidation, and moves to increase reliability and reduce office infrastructure requirements.Managing hosted PBX system with local VOIP phones for telcom requirements.Implemented VLAN scheme across multiple Dell PowerConnect switches to isolate traffic based on function and increase QOS across network.Built “hardware-free” remote business unit utilizing multiple best-of-breed cloud vendors to provide email (hosted Exchange), source control (SVN), issue tracking (Jira), file storage (Azure), password management (PassPack), database services (Azure), and hosted customer websites (Azure) with synchronized billing and reporting.Pioneered use of PaaS to reduce hosting costs of physical equipment and related costs with no loss in functionality.Constantly analyzed IT resource budget for potential savings including identifying replicated services and removing waste.

Us

Sr. Database Engineer on-site for a US federal Government entity. Primary responsibilities include maintaining multiple SQL Server instances in a data center environment for multiple customer agencies.Secured new and existing databases to DoD standards (STIG process). Became the “go-to” person for testing, remediation, and documentation of systems.Secured databases to DoD standard including PKI cryptography and auditing.Review existing DISA STIG requirements and manually audit customer databases for compliance supplying remediation steps to non-technical leads as required.Design and implement COOP (Continuity of Operations) procedures to allow database replication between datacenters and allow backup database to be brought online remotely and updated with latest customer transactions to prevent service interruption due to weather (hurricanes) or man-made disasters.Planned new COOP strategy to accommodate Microsoft SharePoint server data-only failover so that SharePoint could still be patched while the content database was being replicated (and offline).Worked directly with Security Auditors to improve the on-boarding process for new database servers from other business organizations to reduce total headcount necessary for database management.

Maintained and innovated on Camstar's software development environment including adapting aspects of Agile Development and other methodologies to support a heterogeneous network of developers (local, onshore, offshore). When not actively developing software I supported the Customer Support and Quality Assurance teams in troubleshooting issues surrounding Camstar’s software while helping innovate with and add new technologies and troubleshooting methodologies to the teams.Worked with Microsoft Early Adoption teams to test software in beta form to align Camstar's path (casual 64-bit OS, UAC issues with installers, etc.).This early adoption allowed Camster to answer customer planning questions quickly and confidently based on technology adoption rates.Managed TFS and SharePoint databases for continued performance (includes Analysis Services and Report Services) including DR and capacity planning.Provided as-needed SQL Server support for troubleshooting customer database issues including in-house repro of database replication issues.Collapsed and updated distributed, disjointed build environment using MSBuild and Microsoft Team Foundation Server (TFS) to automate build process consisting of C++, VB6, VB.NET and C# software.Combined custom bug tracking software from QA with call tracking software from customer support with bug tracking in TFS to provide end-to-end visibility of software bugs through entire SDLC including final delivery of ISV software.Evaluated emerging technologies for “best fit" to ISV development model including active participation in Microsoft beta programs.Evaluated and instrumented server consolidation to reduce physical footprint and licensing costs including SQL Server consolidation.Evaluated and documented existing development processes to identify and isolate areas for improvement.

Role as Solution Architect and Infrastructure Architect for an N-tier application supporting both SQL Server and Oracle with Business Objects BI.Prototyping new developments in the Microsoft technology stack (OS, Visual Studio, SharePoint, SQL Server, .Net framework) and how they apply to Camstar's software.Lead Proof of Concept engagements (POCs) to evaluate new approaches, partners, and software patterns and practices.Evaluated and instrumented server consolidation to reduce physical footprint and licensing costs including SQL Server consolidation.

Introduced virtualization to reduce hardware requirements of Support staff. Reduced average of seven (7) workstations to one (1) workstation and laptop.Standardized support practices including documentation and email templates to streamline work and present professional image. Managed customer facing support desk to handle break/fix issues as well as programming and API examples and help. Implemented call/case statistics to drive faster call resolution and greater employee satisfaction. Software installation testing and prototyping to isolate problem with current and existing builts of the flagship software.Ad-hoc IT support for QA department (localized AD environment physically separate from corporate network).Built and maintained customer-facing ticketing system to better record issues and provide timely feedback. Managed customer community forum to provide programming help and general "how-to" outside of break/fix incidents.

Developed the standard operating procedures for customer support including expected software build directions to replicate customer issues.Implemented virtual infrastructure to reduce hardware overhead costs by 60%.

Buffalo, New York, Us

Supporting premier customers for Windows NT/2000/2003 server, Active Directory Issues, Windows XP, Virtual Server 2005, Virtual PC and WinPE. Handled all escalation and mentor calls for Professional support engineers. Provided solutions, technical troubleshooting steps and daily status reports for premier customers on a variety of issues ranging from Installation issues, Bug checks (Stop Errors), Unattended installations, RIS installations CD and Network installations and Backup and Recovery solutions to included scripting of services using VBS and WMI. Provide performance and optimization techniques for customers servers. Help customers troubleshoot various script errors for Virtual Server 2005. Collaborate daily with Exchange, SQL, Cluster, Directory Services and Performance to manage and resolve customer issuesContract services through VOLT services for Microsoft Support's Enterprise Platform Setup team.Troubleshoot and assist designing multiple desktop/server rollouts (1000+ on average) using Windows Deployment Services.Analyze and correct customer "no-boot" situations arising from bluescreen (bugcheck) or disk issues. Provide first-pass analysis of crash dumps for common issues (bad RAM, bad driver, etc.).Escalation and Mentor engineer for over-seas engineers.

Bethesda, Md, Us

On site at United States Department of Transportation (US DOT) (Position of Public Trust (DF86) requirement)Provide Tier 2-3 Technical Support, and assist the Helpdesk in troubleshooting and fixing problems, within a contract mandated two-hour time window.Maintain existing MS Windows NT/2K server environment, and assist in future planning and upgrades.Ensure server/workstation backups operate correctly, and perform restores for clients/servers.Help test/validate new servers/applications before deployment in the production environment.Setup and maintain the Veritas NetBackup DataCenter backup solution. Migrated Veritas NetBackup from Solaris to Windows and extended backup footprint by 50%.Proactively monitored CA eTrust antivirus implementation on DOT backbone to prevent ongoing virus and worm attacks on federal computer systems.

Bethesda, Md, Us

On site at United States Department of Transportation (US DOT) (Position of Public Trust (DF86) requirement)Provide Tier 1 Technical support for client workstation issues (Office suite, email, legacy and custom applications).Train user base (500+) in new COTS products deployed by customer.Develop and document standard operating procedures (SOP) for Helpdesk staff and general user “how-to” documents.Migrated 2000 workstations from Windows 95 and 2000 to Windows XP including hardware upgrades and software reinstalls on budget and on schedule.Basic network troubleshooting

Bethesda, Md, Us

On site at United States Department of Transportation (US DOT)Mission Critical Data/Telecom Network Monitoring at Customer SiteDisaster Recovery planning for mission critical NOC servers including Continuity of Operations (COOP) post 9-11 for fderal Government services.Developed and documented standard operation procedures (SOP) for NOC staff to reduce man-hours of testing and provide better ROI for NOC resources.Evaluated and implemented new network monitoring solution (Nagios) to improve accuracy and extend monitoring capability of existing NOC resources at zero software cost.

Bethesda, Md, Us

On site at United States Department of Transportation (US DOT)Mission Critical Data/Telecom Network Monitoring at Customer SitePlanning, Deployment, and Support of Linux production serversTested and evaluated Network Monitoring software for customer needsSame job as "Enterprise Network Operations Center Operator" but under a different contractor.

Bethesda, Md, Us

Maintained an existing LAN (500+ users, separate sites) while expanding performance capabilities.Coordinated activities of LAN administrators in separate facilities.Lead Developer in an employee tracking database initiative.Managed Windows NT4 domain and developed migration plan to Microsoft Windows 2000 Active Directory with minimal impact to existing users.