Lead risk management and mitigation of financial loss for FMFCU members. Drive cross-functional alignment of business objectives. Maximize member value and operational excellence. Ensure exceptional experiences for employees and members.Transformed workplace culture by instilling a sense of community and individual empowerment. Cultivated behavioral change leading by example. Through service leadership, employees now treat each other as neighbors and partners; creating safety for each other. Developed a sense of security at work by welcoming vulnerability, storytelling, and healthy team dynamics.Transitioned managers from traditional in-person workplace dynamics to new ways of working and remote culture, maintaining accountability and outcome-oriented productivity, and creating consistent success in a fully remote workplace. Loan Operations experienced no deterioration in service quality standards.Reimagined loan product performance in consideration of long-term natural disasters and economic conditions. During the Covid pandemic, led the response with support from Executive Leadership and Lending Management team. Accomplished no foreclosure outcomes; all members were protected and retained their homes. The safety and soundness of the Credit Union Charter was preserved and a competitive rate of return on loans was maintained with Fairness.Coached and mentored Loan Operations Management through two software conversions.o Non-performing loan servicing (2019)o Vehicle title tracking (2023)Taught management team to create audit ready business workflows as a perpetual process for ensuring Controls and Compliance. Loans Operations migrated from 7-8 annual findings in 2019 down to no findings since 2022.

Teach both Business and Computer Information Systems classes throughout the College footprint of campuses. Distance Learning Certified.

Grew portfolio of loans from $878 million to $1.5 billion at Mortgage Banking CUSO (Credit Union Service Organization) for Credit Union, Community Bank, Non-Profit Organization, and Agency Investors.Developed and implemented a comprehensive program for management of non-performing loans: Collections & Consultation, Property Preservation, Investor Reporting, Forbearance & Repayment Plans, Modifications, Short Sale Negotiation, Deeds-in-Lieu, Foreclosures, and REO Management.Provided leadership navigating SFN’s response to the 2008 Housing Crisis and the resulting aggressive changes issued by Federal Regulators and Secondary Market Agencies, including seamless transitions through each phase of the Dodd-Frank Act.Project Director for transformational implementation of Servicing Department transition to a new software platform for the first time in the company's history. Led Risk & Compliance, IT Operations, Accounting, and client-level executives through the conversion as well as provided hands-on support and expertise for the mapping & migrating portfolio data and revolutionizing the online banking experience for borrowers.Subject matter expert providing leadership and direction regarding conventional mortgage industry for: Technology Committee, Asset-Liability Management Committee, and Loan Review Committee.

Was a role-model and counselor for well over 60 college students. Trained students in life values, managed conflicts, maintained a study-friendly environment, helped students with their homework, organized weekly dorm cleaning responsibilities and inspected work completed. Responsible for maintaining safety of residence hall, and reporting damage or unsafe conditions.

Provided support to Financial Consultants. Maximized revenue production by conducting marketing activities and responding to client requests. Contacted clients in FC's book of business to schedule appointments and solidify relationships. Coordinated prospecting and follow-up calls; kept book of business at compliance standards. Held FINRA Series 6 and 63 designations, and held Pennsylvania Resident Insurance Producer Lines of Authority in Accident and Health; Life and Fixed Annuities; Variable Life/Annuity.

Assisted consumer and small business clients in the opening and servicing of the following: checking accounts, savings accounts, money market accounts, certificates of deposit, debit cards, credit cards, secured and unsecured loans & lines of credit. Trained in specialized concentration on services and products for small business owners.