Dave Piggins Email & Phone Number

Orlando, Florida, United States

Responsible for major incident operational management for all Walt Disney owned companies (Disney Parks, Disney Cruise Line, Lucas Films, Marvel Studios, ABC, ESPN, Pixar, HULU, 21st Century Fox, etc.) https://www.titlemax.com/media/every-company-disney-owns-13_pageversion.jpgIdentify, Trouble-Shoot, Inform and Resolve all P1 and P2 incidents for Disney management for incident resolution.Manage various teams (Firewall, Load-balancing, LAN/WAN, Voice, DNS, etc.) during major incident events for quick resolution according to ITILv3 standards.

Jacksonville, Florida Area

Manage a team of highly technical level II/III engineers providing managed services support for various companies across the country. Provide leadership focusing on daily tactical operations and strategic management of all aspects of client support. This includes managing the 7x24 operations team, optimizing processes and technologies, and ensuring a high-performance service delivery to all clients. Collaborate closely with Astadia’s IT executive staff and decision makers in other departments to create and report KPI metrics to identify, recommend, develop, implement, and support cost-effective technology solutions, training requirements and tools for all aspects of the MSP organization.

Jacksonville, Florida Area

Incident Manager for Black Knight Client/Server OperationsManage highly skilled team of incident support engineers providing 1st and 2nd level support for all mortgage servicing products for Black Knight on a 24x7x365 basisEmploy ITIL process and procedures for all incident management operationsUtilize common industry standard tools for IT Management (SailPoint, Spectrum, Service Desk, Reveille, etc.) Work with various teams, business units and external customers for DR testing, operational readiness, SLA adherence, etc.

Jacksonville, Florida

Security Services Governance ManagerGlobal IP security services operational support for Bank of America/Merrill Lynch. Technologies supported include - DNS, DHCP, Firewall, load-balancing, NTP, VPN, proxy, web filtering, malware detection, etc. Vendor Governance Management for the following device manufacturers - F5, VitalQIP, BT-Diamond IP, Juniper, Fortinet, Checkpoint, Citrix, Bluecoat, Guardium, Radware, Fire-Eye, Tipping Point, etc.Resource, Access and Onboarding Manager for a group of 170+ highly skilled off-shore engineers and Bank of America associates performing IP service requests for internal Merrill/Bank of America clients 24x7x365 including - Service Request Fulfillment (SRF), MAC Engineering and general incident trouble-shooting. Extensive experience and adherence to ITIL principles in all aspects of Incident/Change/Problem Management, Release Management and Continual Service Improvement. Develop and enforce SLA’s, OLA’s, Runbooks and other requirements to ensure vendor adherence to corporate vision.

Jacksonville, Florida Area

Contract position performing engineering support on all aspects of the voice and data network utilizing Cisco 7200, 6500, 5520, 4500, 3750, 3550, 3000, and 2900 series switches, routers, and firewalls. (BGP, OSPF, LACP, UDLD, port-fast, PVST, 802.1Q, HSRP, stackwise, etc.). Design/deploy network infrastructure for upcoming move to larger corporate facilities including overall budgeting, compliance auditing (SOX), risk mitigation, business continuity and disaster recovery.Re-design of public internet presence from single to multiple dual-homed BGP autonomous systems to separate national carriers for east and west coast operations to improve 24x7x365 energy trading environment and increase revenue generation. Deployment and management of HP OpenView Network Node Manager utilizing trending data for budgeting and growth forecasting and overall proactive network administration.

Jacksonville, Florida Area

Senior Engineer for the Network Delivery Group performing moves, adds, and changes on over 3000 title and escrow offices via frame-relay, mpls, and vpn utilizing a wide array of Cisco networking products (switches, routers, firewalls, etc). Asses and analyze network performance via snmp management and protocol analysis to determine migration path for regional infrastructure upgrades throughout the country.Coordinate severity notification messaging of network related issues with multiple Network Operation Centers to inform regional and national level executives of pertinent network performance concerns.Assist junior engineers with various connectivity issues and provide training on future technologies as it applies to the corporate infrastructure.Contact point for vendor escalation involving national and local exchange carriers as well as product manufacturers (Cisco, Sprint, and Qwest).

Jacksonville, Florida Area

Develop and implement multiple topology designs in all aspects of customer support (pre-sales, post-sales, project management, product support) in the folowing technologies for Fortune 500 companies:Routing Protocols: OSPF, IGRP, EIGRP, RIPv1/v2, BGP, DVMRP, GRESecurity: IDS/IPS, VPN, Firewalls, TES, 802.1x, SSH, RADIUS, WPA.LAN Protocols: TCP/IP (v4/v6), IPX, AppleTalk, DecNet. Access Technologies: 802.11a/b/g/n, Ethernet (10/100/1000), ATM, Frame-Relay, SONET, ISDN, Token-Ring, FDDI.Miscellaneous: SNMP v3, RMON, SMON, VRRP, NAT/PAT, VoIP, SIP, SCCP.Extensive experience in large Data Centers.