David Trachsel Email & Phone Number

Kearney Mesa

Naval Hospital Camp Pendleton

Managed all facets of the hospital’s critical telecommunications infrastructure, as well as provided vital IT support. Played a key role in planning and executing software and hardware upgrades, evaluating and implementing security updates, and provided effective technical support to individuals in a timely manner. Supported Cisco CallManager, Unity Voice Mail, Unified Contact Center Express, Operations Manager, IPCelerate’s IP Studio and IPSession for call recording. Quickly resolved issues to meet operational and performance metrics. Organizational Impact | Contributions:• Served as the liaison between Navy and Marine Corps Voice Services with focus on planning services and products for telecommunications required for implementation in the new hospital. • Analyzed and planned deployment cost estimates of voice services for 1400 users.

Naval Hospital Camp Pendleton

Deployed, configured, and maintained Cisco Unified Communications technologies. Planned and managed installations and other projects to ensure on-time schedule and budget adherence. Maintained vendor relations for purchasing and leasing equipment, and liaise closely with hospital personnel to ensure total customer satisfaction. Organizational Impact | Contributions:• Leveraged Unified Communications platforms to provide voice services to 200 users moving into a new building while waiting for the permanent services to be installed.

Naval Hospital Camp Pendleton

Played a key role managing the company’s entire IT infrastructure. Led efforts analyzing ongoing needs and developing cost-effective solutions aligned to both short- and long-term business activities. Organizational Impact | Contributions:• Leveraged Unified Communications platforms to provide voice services to 200 users moving into a new building while waiting for the permanent services to be installed.

Naval Hospital Camp Pendleton

Managed the transition to a VOIP solution for the purpose of handling Health Care appointments. Spearheaded efforts to analyze ongoing needs and develop cost-effective solutions aligned to both short- and long-term business activities. Instrumental in the migration of the Hospital call center to a Cisco VOIP solution.Organizational Impact | Contributions:• Saved over $75,000 in costs by programming IPCC scripts and other setups that would have required special services contracts to accomplish.

Naval Hospital Camp Pendleton

Supported, upgraded, and maintained Toshiba CTX670 telecommunications infrastructure and provided exceptional customer service proactively resolving active trouble tickets. Organizational Impact | Contributions:• Decreased the waiting time for Remedy trouble tickets to be addressed• Created documentation which reduced time to solve problems.

Honolulu, Hi

Installed and administered servers, desktops, laptops, and all network peripherals. Upgraded and configured workstations, and installed and maintained routers, switches, cabling, copiers, scanners, and other hardware. Utilized Track-It helpdesk software on a company-wide basis. Established IT policies and procedures, and consistently gained approval for key projects to increase network operational efficiencies and lower costs. Planned, installed, and maintained 3com VOIP system over WAN between Honolulu, Maui, and Kailua-Kona offices, and managed SQL 2000 running proprietary underwriter software with transmission of policies and other insurance data to Texas.Organizational Impact | Contributions:• Managed the company’s entire IT infrastructure. Led efforts analyzing ongoing needs and developing cost-effective solutions aligned to both short- and long-term business activities.

Performed various assignments of IT and Telecommunications support. These consisted of building and managing servers and workstations, installing and administering LAN's and WAN's, installing and administering PBX's and software support.

Honolulu, Hi

Overall responsiblity for technical operations of training classrooms for Microsoft training center. Provided daily or weekly automated computer builds for 150 computers as necessary. Maintained network infrastructureOrganizational Impact | Contributions: • Designed and installed network cable plant saving 30,000.• Installed and maintained Toshiba PBX saving 10,000.