David Tsang

David Tsang Email and Phone Number

Director, Operations @ Neurolign Technologies Inc.
Mississauga, ON, CA
David Tsang's Location
Mississauga, Ontario, Canada, Canada
David Tsang's Contact Details
About David Tsang

David is currently overseeing the day-to-day operations of Neurolign Technologies including sales operations, production, service and office administrations.Career highlights: • Led the creation and transformation of the Wajax Customer Support network from a People, Process and Technology perspective • Consulted in the establishment of OCS's e-commerce retail and wholesale contact centre infrastructure to support the recreational cannabis legalization in Ontario • Sat on the Senior Management team at Elte, implemented customer care best practices exceeding customer expectations in the luxury retail home furnishings, fixtures and hardware space • Led the transformation of the Baxter regional contact centre and managed the transition to meet all global standards • Member of the start-up organization - Roamly Mobile Solutions Inc. He built the end-user and distributor customer support functions from ground up • Successfully built the WIND Mobile Call Centre Operations Team from ground up. The state-of-the-art call centre functions with the latest technology including Avaya ACD, VP, IC, Proactive Contact, CMS/OA/IQ reporting, Verint QM/WFM solutions • Managed The Shopping Channel's Home Based Agent Program, Quality Monitoring Program, Workforce Management, Knowledge Management and other operational functions David graduated in 1998 with a B.A. in Economics.Specialties: Measuring Call Centre Metrics, QM, WFM, Project Management, Home Based Agent Management, IVR, ACD, Outbound Dialer, Social Media Management, Knowledge Base Maintenance and Development, Working in union environment, Vendor Management, Talent Acquisition, Process Engineering, Hands-on start up experience and Business Transformation.

David Tsang's Current Company Details
Neurolign Technologies Inc.

Neurolign Technologies Inc.

View
Director, Operations
Mississauga, ON, CA
Website:
spryson.com
Employees:
6
David Tsang Work Experience Details
  • Neurolign Technologies Inc.
    Director, Operations
    Neurolign Technologies Inc.
    Mississauga, On, Ca
    View
  • Neurolign Technologies Inc.
    Director, Operations
    Neurolign Technologies Inc. Jun 2021 - Present
    Toronto, On, Ca
    View
  • Wajax
    Director, Customer Support
    Wajax Jun 2019 - May 2021
    Mississauga, Ontario, Ca
    View
  • Ocs Ontario Cannabis Store
    Customer Care Centre Operations
    Ocs Ontario Cannabis Store Jul 2018 - Jun 2019
    North York, Ontario, Ca
    View
  • Entripy Custom Clothing
    Director, Contact Centre Operations
    Entripy Custom Clothing Jun 2017 - May 2018
    Oakville , Ontario, Ca
    View
  • Elte
    Director Of Customer Care
    Elte May 2016 - May 2017
    Toronto, Ontario, Ca
    View
  • Baxter International Inc.
    Senior Manager, Customer Care
    Baxter International Inc. Nov 2013 - Apr 2016
    Deerfield, Illinois, Us
    View
  • Roamly
    Director, Customer Support
    Roamly Aug 2012 - Sep 2013
  • Wind Mobile
    Call Centre Operations Manager, Customer Operations
    Wind Mobile Aug 2009 - Oct 2011
    Toronto, On, Ca
    View
  • The Shopping Channel
    Operations Manager, Customer Care Centre
    The Shopping Channel Jan 2001 - Apr 2009
    Toronto, Ontario, Ca
    View
  • Telespectrum Canada
    Call Center Supervisor
    Telespectrum Canada 1998 - 2001

David Tsang Skills

Customer Experience Workforce Management Vendor Management Telecommunications Customer Service Ivr Operations Management Business Process Improvement Employee Engagement Quality Assurance Acd Sales Operations Avaya Building Relationships Operational Efficiency Outsourcing Management Coaching Staff Contact Centre People Management Offshoring Microsoft Office Call Routing Knowledge Management Resource Allocation Facilities Management Peoplesoft Organizational Leadership Knowledge Base Cms Singl.eview Virtual Teams Start Up Operations Predictive Dialers Ic Business Communications Scheduling Project Implementation Managing High Performance Teams Managing Budget Resource Efficiency Dispositions Union Environment Productivity Improvement Developing Talent Talent Identification Verint Call Recording Mis Reporting Offshore Project Management Managing Employees

David Tsang Education Details

  • Brock University
    Brock University
    Economics

Frequently Asked Questions about David Tsang

What company does David Tsang work for?

David Tsang works for Neurolign Technologies Inc.

What is David Tsang's role at the current company?

David Tsang's current role is Director, Operations.

What is David Tsang's email address?

David Tsang's email address is ts****@****ers.com

What is David Tsang's direct phone number?

David Tsang's direct phone number is +141678*****

What schools did David Tsang attend?

David Tsang attended Brock University.

What skills is David Tsang known for?

David Tsang has skills like Customer Experience, Workforce Management, Vendor Management, Telecommunications, Customer Service, Ivr, Operations Management, Business Process Improvement, Employee Engagement, Quality Assurance, Acd, Sales Operations.

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