Developed requirements for Policy Administration Systems and related Global Placement Portal to automatically set up Global Policies and establish a Master-Child Policy structure in a Global Master Program. Included Freedom-Of Service (FOS) and Regional regulatory compliance regulations.

Conducted requirements on SAAS Model Move to upgrade various reporting systems from Legacy Platform onto SAAS using MS AzureConducted Data Legacy Analysis from Legacy Data Structure to IAAS using SQL Server Management Studio (SSMS) Established and Maintained an error-reporting system to identify errors on report delivery – and generate requirements to fix. Heavy Use of Agile / DevOps for Requirements and Testing of various issues, projects. Produced User Stories, Acceptance Criteria, Test Cases and Scripts for both QA and UAT. Used DevOps and Jira Engaged as Triage Manager and Interim Scrum-Master (after prior managers left company). Reduced Triage Fulfillment time by 50% by developing color coordination priority on incoming internal and external issues e Analysis to determine where highest volume of traffic was sourced from.

Employee and Legislative Affairs Division - Reduced workflow up to 50% on applications related to Employee Relief Fund and Contributions to Political Parties. Involved in requirements gathering and testing for Migration to Azure Cloud platform of the Campaign Outreach toolset, used for Political Communications/Contributions. Automated processes to reduce time to compensate employees affected by Hurricane Ian. Established and updated an employee training guide for the Division, Based on SharePoint platform.

Reduced workflow by 50-75% by managing lIfecycle for Business Level Requirements & User Acceptance Testing on replacement of Health Insurance - Absence Management Platform. Replaced Legacy Claims, Implementation and Servicing systems with an all-inclusive PAS and Claims Management system (on EIS Platform).

• Reduced Coinsurance Process for International Clients by 40% by implementing a Coinsurance Statement of Account Report that eliminated analysis of multiple reports to compare currencies to USD. Most effective in countries with multiple currencies. Calculated using daily rates instead of monthly rate stored in related database.• Reduced analysis time by 30% by co-designing and implementing a joint claims reserve/payment report directly from the incident data page. Eliminated the need for the user to navigate to a separate reporting area to generate multiple reports for reserves and payments.

Client in Framingham MA:Data Analyst to consolidate multiple data structures into single Vendor Enterprise Solution. Established Data Requirements on pricing systems to promote Unified Data Model, and act as a framework for anticipated solution. Conducted Data Mapping and Attributes Analysis. Conducted analysis of overlaps in regards to legacy data. Provided suggestions for Data Model Management. Client in Livingston NJ:Sr. Project Manager for Regulatory Financial Reporting Projects to Federal Reserve Board. Harvested applications + Implemented WKFS Reporting application to reduce manual workflow by 50% in the generation of Monthly, Quarterly and Annual Reports (Dodd-Frank Act). Client in Philadelphia PA:* Program Manager for projects under Department of Labor Regulatory Initiative (DOL Fiduciary Rule). Managed updates to Admin tool in Insurance Life and Annuity verticals. Managed Risks, Issues, Dependencies, Project Governance* Agile Business Analyst for Client Website updates - User Stories, Validation Criteria, Backlog Grooming.

Led Business and Functional Requirements regarding Multiple Projects at AIG – Multinational Insurance Arena – Commercial Health, Property & Casualty, Financial, Specialty-Environmental, MarineInvolved in Implementation of * Client Portal for Policy Administration; * Underwriter Tool for Global Knowledge Exchange Application; * Multinational Quote and Bind Application Used Agile Methodology – Rally Tool; SDLC

Client: Western and Southern Financial Group, Cincinnati, OH Conducted Business Process/Workflow Analysis in Content arena for Brokerage and Policy Servicing Units.Involved in Implementation of ECM product structure, including Categorization, Capture; Workflow and Storage of inbound documentation. Reduced content workflow by 50% Developed scorecard for vendor assessment for ECM Solution. Generated Comparative Process Flows and Requirements Documentation for the solution

Clients: Industrial Alliance, Quebec (2012); AAA Insurance, San Francisco/Glendale AZ (2010-2012)Business Analyst and AGILE Scrum-Master for implementation of Exigen Policy Lifecycle Product (P&C). Generation of User Stories, Validation Criteria, Datasets; Quality Assurance Reviews, Consulted on SME Reviews; Coordinated hand-off to Delivery Centers in China, Latvia, Russia. Utilized Jira as Agile Tool. Generated Wireframes/Mockups with Balsamiq and EKMWorked on implementation of ratings models; Commissions to both In-House and Independent Agents

Generated Project Plans, Scoping of enhancements related to Entertainment (DICE) Insurance. Conducted Staff Status Meetings and Reports to Management; Involved in UAT. Projects Include, Implementation of D&O and Kidnap & Ransom products for Private Client Group. Reconciled Carrier Premium to Brokers reports for Compliance . Performed Scoping/Requirements for Underwriting Product related to Media Production Sets.

Conducted Business Process Management for a Network Connectivity Pipeline from Amsterdam to India. Identified Integration points on 56 applications & tools involved in the Pipeline. Resulted in Functional Requirements Document & Use Cases for Pipeline implementation.

Insurance/Financial: Allstate Insurance (Chicago), Fidelity Investments (Providence), J.P. Morgan / Morgan Stanley / Bank Of America (NY) Developed Program Management Plans and led teams for 10 Projects related to deployment of unified management platform across agent/internet/call center capabilities. Co-Supervised 80+ staff on projects. Managed Risks/Issues/Change Control documentation between projects. Business Process Management – Reduced workflow by 50% with Gap Analysis between current & future state and Organizational (Strawman) Impact AnalysisProject Transformation - Collected data for RFP’s, Proof Of Concepts, and generation of SOW’s for CRM systems – Siebel On Premise, Siebel-On-Demand, and Salesforce.com.

PMO Lead (NJ)Clients: Chubb Specialty Insurance / New Jersey Department Of LaborEstablished Management Plan for Performance Metrics/KPI’s to track projects under UI Website Upgrade. Enabled client to monitor projects with hard statistics, track dependencies and identify/execute corrective actions.Designed expense analysis worksheets, Burn Rate, Comparison of actual billings and working capital to Statement of Work. Change Management Lead, Pharmaceuticals (NJ)Clients: Sanofi-Aventis / Johnson & JohnsonConducted Impact Analysis for Service Code (USC) and Component changes in Pharma SystemsSet up Presentations and Quick Reference Cards for related systems training

Business, Functional Requirements. Business Process Improvement, SDLC, CMM