David Unmacht Email & Phone Number

Madison, Wisconsin, United States

• Responsible for ensuring superior claim service is delivered for all clients.
• Liaison between clients and insurance carrier representatives
• Responds to and resolves issues that arise with claims.
• Dedicated to assisting clients through the claim process to ensure that client's claims are fully investigated, reserved properly, and all efforts to mitigate the loss are explored.

Madison, Wisconsin

• Organize, implement, and direct the risk management program.
• Coordinate worker’s compensation insurance including administration of claims and working with insurance carrier representatives, defense counsel, broker, and leadership team and staff to investigate and successfully.
• Implement new and upgrade existing risk programs and formulate recommendations to leadership. Ensure effective maintenance of accident prevention and claims management programs.
• Manage all phases of claims process including intake, medical care, investigation, return to work, and closure.
• Maintain company claim records, establish modified duty assignments, and work toward successful resolution with return to full duty work, settlement negotiations, or defense of litigated cases.
• Advocate for appropriate risk management to achieve best experience modification rate results.

• Conducted multiline commercial insurance field investigations and customer service activities.
• Coordinated complex and high exposure claim investigations including fatal, occupational disease, and catastrophic injury to support the claim service team.
• Raised efficiencies in reporting of investigative findings as part of team that redesigned report templates.
• Developed training and served as technical resource for peers for photo diagrams and reports.
• Promoted field investigator capabilities to subrogation unit, resulting in increased use of field resources.
• Secured detailed investigative findings quickly, resulting in excellent customer relationships.

• Led multiline insurance field investigations.
• Initiated claim denials and settlement negotiations when appropriate.
• Established and maintained relationships to ensure proper delivery of claim service to customers.
• Served on school and municipal claims unit, resulting in specialized services to attract and retain customers.
• Presented teacher in-service programs resulting in education of school staff regarding school liability exposures.
• Assisted with loss prevention and sales visits to customers, enhancing customer relations.