David Utsav Fernandes Email & Phone Number

Mumbai, Mh, In

Mumbai Metropolitan Region

• Spearheaded the development of 40% new strategic partnerships within two years, significantly expanding market presence.• Effectively managed customer relationships with over 180 partners across Mumbai, Thane, and Navi Mumbai with 90% retention.• Led the supervision and execution of more than 120 compliance reviews for IELTS exams, ensuring adherence to standards.• Designed and conducted tailored IELTS workshops for strategic partners and educational institutions,positively impacting over 1000 potential candidates.• Developed strategies that enhanced operational efficiency, resulting in a 20% increase in sales.• Managed a team of three members to ensure optimal productivity and efficiency.

Mumbai, Maharashtra, India

• Managed continuous reviews and assessments for 350+ clients in the western region, securing multi-yearrenewals with a 95% retention rate.• Drove business growth from 14% to 40% between 2018 and 2021 by launching new products and services.• Enhanced system efficiency and customer satisfaction by 70% through the adoption of new technology and change management practices.• Organized over a dozen strategic partner meetings across seven cities.• Delivered more than 150 IELTS presentations to an audience of over 5,000 students, tailoring content to diverse needs.• Led a team of six professionals dedicated to serving clients across the regions of Goa, Gujarat andMaharashtra, ensuring exceptional service delivery and client satisfaction.

Mumbai, Maharashtra, India

> Developed and implemented business plans and strategies; Identified prospects and helped develop value proposition for clients.> Supervise the entire operation process at test centres for quality control across the western region.> Prepared and furnished periodic business review and progress reports for the senior management.> Managed client onboarding and ancillary activities like contract activation, renewal and termination for the West India region.

Mumbai, Maharashtra, India

> Led promotional sessions and events for candidates for IELTS and other Cambridge examinations.> Participated in various education and university fairs.> Build and maintain mutually beneficial working relationships with existing channel partners and bring on board new channel partners.

Mumbai, Maharashtra, India

>Aided candidates through the process of examination registration and addressed Post registration queries and concerns.> Liaised with multiple teams and academic staff to organize examinations.> Responsible for the storage, collection and dispatching of examination papers in a timely manner.> Worked with the customer service team helping achieve successful customer service interactions and solutions.> Operations Management for delivering IELTS examination.