David Utsav Fernandes Email & Phone Number

Mumbai Metropolitan Region

• Spearheaded the development of 40% new strategic partnerships within two years, significantly expanding market presence.
• Effectively managed customer relationships with over 180 partners across Mumbai, Thane, and Navi Mumbai with 90% retention.
• Led the supervision and execution of more than 120 compliance reviews for IELTS exams, ensuring adherence to standards.
• Designed and conducted tailored IELTS workshops for strategic partners and educational institutions,positively impacting over 1000 potential candidates.
• Developed strategies that enhanced operational efficiency, resulting in a 20% increase in sales.
• Managed a team of three members to ensure optimal productivity and efficiency.

Mumbai, Maharashtra, India

• Managed continuous reviews and assessments for 350+ clients in the western region, securing multi-yearrenewals with a 95% retention rate.
• Drove business growth from 14% to 40% between 2018 and 2021 by launching new products and services.
• Enhanced system efficiency and customer satisfaction by 70% through the adoption of new technology and change management practices.
• Organized over a dozen strategic partner meetings across seven cities.
• Delivered more than 150 IELTS presentations to an audience of over 5,000 students, tailoring content to diverse needs.
• Led a team of six professionals dedicated to serving clients across the regions of Goa, Gujarat andMaharashtra, ensuring exceptional service delivery and client satisfaction.

Mumbai, Maharashtra, India

> Developed and implemented business plans and strategies; Identified prospects and helped develop value proposition for clients.> Supervise the entire operation process at test centres for quality control across the western region.> Prepared and furnished periodic business review and progress reports for the senior management.> Managed client onboarding.

Mumbai, Maharashtra, India

> Led promotional sessions and events for candidates for IELTS and other Cambridge examinations.> Participated in various education and university fairs.> Build and maintain mutually beneficial working relationships with existing channel partners and bring on board new channel partners.

Mumbai, Maharashtra, India

>Aided candidates through the process of examination registration and addressed Post registration queries and concerns.> Liaised with multiple teams and academic staff to organize examinations.> Responsible for the storage, collection and dispatching of examination papers in a timely manner.> Worked with the customer service team helping achieve successful.