David Van Der Zalm Email and Phone Number

Leading the review of the Scottish Referral Guidelines for Suspected Cancer

- lead on review report of extension project, assessing effectiveness, value for money, and extracting lessons learned- develop effective working relationships with internal and external stakeholders- data analysis- reviewed and presented on Health Board's performance along a number of metrics related to diversity and inclusion

Member of the Management Team supporting the Service Manager, and the Management Team in the operational and performance management of the Service, including waiting times management.- collaborated on a project to modernise accurate monitoring of staff capacity planning- chaired weekly cancellation meetings- extensive data analysis on a variety of topics- explored service change by modelling activity, capacity, and financial plans, considering the impact on service and regional/national plans and targets.- develop effective working relationships with internal and external stakeholders- development of local standard operating procedures to support service change/plans- contribute to action plans arising from complaints to ensure that any key learning is shared and implemented across the directorate

• Set up user accounts and train customers on software via conference software.• Answer questions via email and over the phone.• Review accounts to maintain user satisfaction and identify opportunities for the company.• Provide feedback to technical teams to improve services.

• Answer citizens' questions, explain processes, and advise them on how to proceed, all over the phone.• Set up Direct Debits or take single payment.• Write a report of each call, during the call.

My proudest achievement is the Pub Quiz for the Deaf that is now a monthly recurring event. In collaboration with Heriot Watt University once a month we provide the Pub Quiz in British Sign Language as well.- Responding to all emails and bookings enquiries.- Compiling a weekly overview of all bookings and events, including pre-orders of stock required, detailed plans of bookings for shift managers, and necessary details for kitchen.- Liaising with all incoming enquiries including charities and businesses.- Be the point of contact for all corporate bookings- Managing and directing bigger bookings and events on the day.

- Administration of internal and external sales, including handling email and phone enquiries from university staff and students and external clients.- Undertake financial administration.

• Communicate with and to students and staff via email and LEARN.• Provide support to lecturers; publish study materials, book rooms and order catering.• Perform administrative duties with systems such as LEARN, SMART, and EUCLID.

• Interview Dutch nationals for Dutch passports and foreign nationals for visas to The Netherlands. Review personal documentation and advising applicants about procedures when necessary. Process the documentation using specialised software and hardware.• Answer a variety of questions from applicants over the telephone, via e-mail and during the interviews.• Manage office projects:- refurbishment following flooding- prepare, oversee and follow-up on office move• Manage procurement and contact with third parties.• Liaise closely with the Royal Embassy of The Netherlands in London.• Assist the Consul with consular affairs and matters pertaining to his firm.• Manage research projects in various fields. Most recently: researching an exchange project for children between the UK and the occupied countries following WWII.• Create systems to compile, process and analyse statistical data about performance and productivity.• Organise staff social events.

Contact companies to partake in this event aimed to introduce the newly graduated and the corporate world to each other .

Responsibility to guarantee the quality of the Dutch-English translations for the foreign scouts who took part in this 10-day event with over 11,000 participants. The translations were required for the website leading up to the event and for announcements, radio news and the daily newspaper during the event.