David V. Email & Phone Number

Costa Rica

Live streaming analyst: Oversee live streams in real time, ensuring optimal performance by tracking latency, buffering, and video quality. Responded and resolved technical issues in real time, coordinating with technical teams to address any problems affecting the quality of the stream.B2B API integrations: Conducted API testing and troubleshoot issues when they arise during development. Maintained comprehensive documentation of APIs' integration workflows and technical processes for internal teams and external partners.RNG Content and Technical Support Specialist (SME): Acted as the primary point of contact for troubleshooting RNG-related issues raised by users or internal teams. Maintained detailed logs of all reported issues, their solutions, and any follow-up actions, providing clear and detailed documentation on RNG performance, troubleshooting processes, and common issues to other support and development teams.Content Quality Specialist (SOP Management): Develop and enforce content standards, guidelines, and templates to ensure consistency and adherence to brand style and tone. Assisted in the creation, documentation, and updating SOPs across different departments.

Provided high-quality customer support via chat and email for music and video game platforms.Provided step-by-step guidance to clients with technical difficulties, including software bugs, audio, or video playback issues, and connectivity problems.Use remote collaboration tools to report and discuss technical problems and their resolutions.

Heredia, Costa Rica

Assist with processing claims, guiding customers through the submission process, and ensuring claims are processed in a timely manner.Guide clients through the policy application process, including underwriting and documentation requirements.

Costa Rica

Apprentice Chef at Hyatt Pinares.Saucier, Poissonnier, Gillarding, Friturier, Rotisseur, Entremetier, Garde Manger.Executive Chef at Montana BBQ.Commis chef at La Taqueria, a Mexican fast-food establishment.Chef de Partie and Waiter at Locanda Restaurante Pizzeria.Proficient in menu costing, with experience in creating and designing menus that align withbudgetary and culinary trends. Samara Grill menu designed by me.

San Jose, Costa Rica

As a Senior Retention Department Agent, I consistently ranked as a top performer for 8 consecutive months, achieving impressive monthly sales figures of up to $5,000 outbound and $3,500 inbound.Analyze player behavior and data to identify trends and opportunities for upselling and cross-selling.Stay updated on industry trends and competitor strategies to remain competitive in the market.Promoted to the E-commerce department as a Compliance Expert.Draft, review, and update privacy policies and terms of service for our e-commerce websites, ensuring compliance with European laws, and ensure compliance with GDPR and other applicable laws.Additionally, I conducted research on industry regulations, providing valuable insights and recommendations to support compliance efforts.

San Jose, Costa Rica

In my role as a C2B Relationship Director, I assumed direct responsibility for managing payment processing and tailoring payment solutions to meet the unique needs of our client companies.Additionally, I conducted thorough research and updated essential materials, crucial for effective client management and collaborative partnerships.Providing direct support to the Chief Operating Officer, I ensured seamless execution of daily operational tasks.Notably, I spearheaded the implementation of the 'Deep Customer Analysis' service, driving significant growth in our client companies' customer base through strategic insights and initiatives.

San Jose, Costa Rica

Managed and trained all office personnel for the DGS system, including clerks, supervisors, and customer service representatives.Additionally, I provided training on probability trends prediction.Raw line creation.Promoted to customer service supervisor, I managed agent requests, scheduling, and escalations, while serving as the SME on the DGS bet software system.

San Jose, Costa Rica

As a Customer Service Representative at Bank of America, I adeptly managed a high volume of inbound and customer calls with skill and precision.I handled volatile customer situations with calmness and courtesy, ensuring smooth interactions.Additionally, I diligently gathered and verified all necessary customer information for tracking purposes.I excelled in managing customer calls within a complex, fast-paced, and challenging call center environment, always maintaining tact and professionalism, even amidst high call volumes.

San Jose, Costa Rica

Throughout my tenure, I assisted the Vice President with VIP orders and staff scheduling, enhanced internal controls, and policies.Specialized in probabilities and numerical analysis.As a Senior Agent, I ensured flawless customer-agent interactions as a Customer Service Manager, and excelled in delivering exceptional support to VIP Customers.

Associate Of Arts - Aa, Digital Marketing

Coursing

Chef, Artes Culinarias Y Capacitación Gastronómica

High School Diploma