David Vaughan Email & Phone Number

Sherwood, Or, Us

Beaverton, Oregon, United States

Built a virtual machine test environment. Consolidated unused servers computer to create simulated customer environments to provide effective support and provide valuable data to engineering teams.Developed software to combine various software packages to playout customer video streams for testing. Streamlining customer support and improving workflow efficiency.Consulted with customers on system build outs for ST 2110 , ST 2022-6 and 2022-7 environments. Advised on product implementation and configuration for customers transitioning from SDI to IP.Built PTP timing network IEEE 1588 (SMPTE 2059) with SPG9000 signal generator. Used Software Defined Networking to add complexity into the network to simulate customer real word scenarios.Ran server-based product repair department. Streamlined RMA process to reduce shipping costs by 40% thus also reducing packaging wear and tear.Created streamlined and automated testing for repaired units. Reduced repair lead times by 50%.

Beaverton, Or

*Tektronix Video division acquired by Telestream inc. in 2019Provided global support for audio / video test and measurement products. Working with an international team of support and application engineers to deliver 24/7 coverage to resolve customer issues.Built testing and demonstration environment for entire video product line offerings. Increased customer issue reproducibility.Supported Waveform monitors, video network monitors, video file test automation QC.Provided basic support for Oscilloscopes and logic analyzers and RF Spectrum analyzers.Created technical documentation to add to internal and end-user knowledge bases.Created internal training literature and videos as well as led several training classes from Sales engineers.

Portland, Oregon

•Provide telephonic and remote support to clients regarding plastic card printers and production software.•Write technical instruction manuals for clients and internal technical support representatives.•Supervise and lead a team of 10 Support Technicians.•Apply logic and problem-solving techniques to provide solutions to non-standard problems.•Create training material and syllabi for production products both internally and for end users.

Johannesburg Area, South Africa

•Planned and built IT infrastructure for a medium enterprise, including installing and configuring network hardware, security, data backup and production equipment monitoring.•Successfully designed and implemented custom systems to streamline manufacturing processes and integrated software control and manufacturing equipment.•Created new methods to integrate automatic barcode tracking into the manufacturing process.•Developed middleware application to integrate embedded laser manufacturing equipment into design software.•Produced PC application to integrate crypto-secured NFC tags into production systems using C++, C#, and .net framework.•Worked with industrial cameras for OCR integration on laser engraving equipment.•Supervised the service department for company's product offerings.•Instituted a comprehensive training program and wrote operating manuals for in-house support technicians.•Managed team of 5 service technicians.•Design, modify and implement ERP systems to streamline operations in a manufacturing environment.•Vendor management.•Coordinated the installation and commissioning of specialized high-security production machines for special government ID projects.•Presented training lectures for clients on the operation of purchased equipment when required.•Organized tests on production equipment to ensure and improve cost-effectiveness.•Provided ongoing after-sales technical support and consulting to key accounts.

Johannesburg Area, South Africa

• Maintained CNC machine tools including mechanical, hydraulic, pneumatic and electronics systems for advanced manufacturing clients.• Troubleshooting using electrical schematic diagrams, PLC ladder-logic programming, and oscilloscopes.• Developed software to replace legacy storage methods on CNC machines by using C/C++ programming and micro-controllers.• Constructed and designed communications board to provide output from PC CAD software to CNC machine tools.• Managed retrofitting of production equipment to modern motion control systems.• Configured PC based motion control systems for various automated machines.• Interfaced machine tools with industrial robots.• Integrated CNC machine tools with multi-axis tilt tables and indexers.

Johannesburg Area, South Africa

• Presented lectures on introductory electronics and basic computer skills.• Instructed practical classes in electronic component soldering techniques.• Compiled tests, assessments and examinations.

• Setup and configured Cisco routers and switches.• Programmed applications to test throughput for point-to-point optical communication devices.• Installed, setup and commissioned free-space-optical laser equipment and fiber optic networks.• Setup and performed tests on outgoing equipments using sophisticated optical output test instrumentation. • Used pick-and-place machine to place SMT components on circuit boards for production of product line.• Created testing manuals for technical staff.• Participated in ISO 9001 certification program.• Designed and optimized circuit board layouts using circuit layout software.

•Install, configure and image Windows operating systems on corporate workstations.•Respond to support requests from generated job tickets.•Traveled to all country-wide branch offices to install and configure automatic application auditing and tracking software.

Bachelor'S Degree, Computer Science

National Diploma N6 Sound Engineering And Music Production, Audio Engineering

N4, Electronics