David Dao Email & Phone Number

Denton, TX, US

Plano, TX

Providing thought leadership in evaluating and assessing processes, making them more efficient by designing automated systems leveraging the latest technology. Recruited by Senior Manager to automate manual processes within Incentive Administration & Incentive Accounting departments, building reconciliations, reporting and dashboards to ensure proper.

Mckinney, TX

 Recruited by senior vice president to oversee day-to-day operations of policy administration group, initiate process improvements, and systems deployment in a multi-site environment within Texas & Oklahoma, managing a senior manager, managers and analysts. Identify process improvement opportunities, including implementation of an inventory tracking.

Dallas/Fort Worth Area

• Recruited by Senior Vice President to implement enterprise wide control system to improve subvention and incentive claims collection performance, enhance operational performance & oversee audit and regulatory.
• Responsible for systematic input/updating of national dealer incentives for Fiat Chrysler Auto Group, including IT process of updating Dealer Connect website with most up to date subvention offers, allowing dealers to.
• Provide ongoing operating performance by automation of processes and reporting. Reducing reconciliation time from 3 months to 10 days & establishing department KPIs
• Accelerated the accounting and reconciliation of all claims, which total from $125 million to $150 million on a monthly basis. A strong control environment was meticulously designed and built out to ensure all claims.
• Maximized process to provide transparency to incentive claims process, allowing the monthly recoupment of over $5MM, totaling over $75MM in 2016 in previously unrecovered & undisputed funds, allowing for better.
• Established clear direction in a very ambiguous environment of constant change by identifying and focusing on leveraging people and their strengths. Leveraging strong business acumen to analyze, forecast and manage.

• Sought out by department Executive Director to chair analytics & reconciliation project to automate high regulatory impact letters/mod packages for Chase Borrower Assistance department as part of OCC consent order and.
• Successfully created cross-functional tools to streamline department process, reducing errors and processing time by 80% within 6 months, creating real-time reporting to the most critical regulatory impacting.
• Utilized SQL Server, TOAD and MS Access to design and build reconciliations for high volume document fulfillment team. Managed day-to-day operations of a cross functional team of 10-15 FTE, including exempt level AVP.
• Greatly improved department audit performance, by passing all internal/external audits in three-year span. Automated processes within department to allow for a 50% reduction in headcount while performing more.
• Headed project to settle with Oregon Attorney General’s office that significantly reduced a fine of $5MM to just under $2.5MM by developing a control to the specific requirements.

Lewisville, TX

• Directed quality improvement and change management initiatives to reduce modification post-closing cycle time from modification to system updates, causing cycle times to go from over 60 days to less than 30 days within.
• Overhauled process in order to reduction of errors and loan rework, reducing processing time and costs. Oversaw five teams with five supervisors and up to 50 indirect reports working within the post modification.
• Lead cross functional processes included cash, escrow, specialty mods, data entry & quality control. Directly responsible for completing an OCC consent order project that saw $4.5MM in refunded fees & interest, saving.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Business Administration (B.B.A.), Business Management