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A energetic and service focused IT Service Management professional, with strong background in the End User Computing domain. I have extensive experience in leading teams in daily operations, as well as through difficult and changing environments, like outsourcing and acquisitions. Talent in building strong interpersonal relationships which lead to close collaboration. Proven capabilities to maximize strengths and competencies of employees, result driven with strong focus on delivering on promises where customer service is the key element.Specialties:- IT Service Delivery- Customer service- ITIL service management- Project management- IT team high performance management- Process management- Change management
Gemeente Amsterdam
View- Website:
- amsterdam.nl
- Employees:
- 19676
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Functioneel Beheer WpiGemeente AmsterdamDiemen, Nh, Nl
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Functioneel BeheerGemeente Amsterdam Mar 2024 - PresentAmsterdam, Noord-Holland, Nederland
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Functioneel Beheer BelastingenGemeente Amsterdam Nov 2020 - May 2024Amsterdam, Noord-Holland, Nederland
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It ServicemanagerVermaat Jan 2019 - Nov 2020Amsterdam En Omgeving, Nederland -
It Operations ManagerVermaat May 2016 - Dec 2018Utrecht Area, Netherlands*transforming IT department into service focused organisation*lead and coach service desk and technical support team*set direction in fast pace environment*managing small and medium IT projects (like new startups, Office 365 implementation)*Hardware and software asset management*Vendor management
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Ict Consultant (Project)Acknowledge Sep 2015 - Apr 2016Amsterdam* Leading global migration of client infrastructure environment to corporate standards* Review and approve project phases (gate reviews) * Manage migration of client infrastructure for regions EMEA and Latin America* Manage performance of managed service provider on deliverables* Engage in on-site implementation activities for critical sites -
It Infrastructure Support Team LeaderHitachi Europe Dec 2014 - Jul 2015Amsterdam* Lead andcoach a team of support engineers and consultants* Identify & implement ongoing support & process improvements* Project manage client & telephony technology implementations* Identify, manage & develop technology standards* Hardware & software asset management* Ensure compliance with Hitachi IT Security Policy* Manage contract resource and external support partners -
It Team Lead Client Support NetherlandsCargill Sep 2011 - Nov 2014Amsterdam* Leading team up to 10 employees in Netherlands* Co-managing Operations team Netherlands, Belgium and West Africa – total 25 employees* Coaching, People Management, Individual performance management, Recruitment* Delivery IT support in complex and multi business environment – 2500 end users and 24*7 plant environments* Service Management - Incident Management, Change Management, Configuration Management* Vendor Management – Dell, Vodafone, HP, KPN and others* IT Budget Management* Project Management* Resource Management -
Field Service EngineerCargill Dec 2006 - Aug 2011Amsterdam* On site and remote support – Workstation/Server, WAN/LAN, Wireless/Switches, Mobile devices, Active Directory* Software distribution - Altiris Deployment and Reporting* Execution IT and business projects* Microsoft Patch Management* Control and Compliance* IT Purchase management
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Service Desk Team LeadCargill Mar 2006 - Dec 2006Amsterdam Area, Netherlands* Help move Service Desk through reorganisation* Accountability for transition success* Engage and stimulate agents through difficult times* Report to offsite manager* Help setup the new organization (other country)* Build Knowledge Base - prepare all transition documentation
David Veenma Skills
Frequently Asked Questions about David Veenma
What company does David Veenma work for?
David Veenma works for Gemeente Amsterdam
What is David Veenma's role at the current company?
David Veenma's current role is Functioneel beheer WPI.
What is David Veenma's email address?
David Veenma's email address is da****@****nnet.nl
What is David Veenma's direct phone number?
David Veenma's direct phone number is +313068*****
What are some of David Veenma's interests?
David Veenma has interest in Social Services, Environment, Cycling, Reading, Science And Technology, Windsurfing, Tennis, Human Rights, Health.
What skills is David Veenma known for?
David Veenma has skills like Itil, Incident Management, It Service Management, Project Management, Management, Service Desk, Team Leadership, It Management, Vendor Management, Information Technology.
Who are David Veenma's colleagues?
David Veenma's colleagues are Laura Van Der Wal, Rina Stam, Charel V., Patty Wielzen, Klaas N, Valery Kalee, José Verstay.
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