Highly qualified and well developed Helpdesk Analyst with extensive experience providing advanced technical support and customer service via telephone and email. Experience with Windows NT, 2000, XP, XP64 bit, Vista, 7 and MSDOS. Experience with all versions of Microsoft Office suite, Exchange server, VPN, Citrix and Blackberry support. Networking support for LAN and WAN, TCP/IP and DNS configuration. Excellent PC Architecture knowledge. Solutions-oriented with notable success training and assisting users with applications and system functionality. Adept at promoting individual and team productivity to provide exemplary technical service for all clients. Currently seeking a Helpdesk or IT support position that will effectively utilize acquired technical skills and abilities.Specialties: • Customer Service• Technical Support• Staff Training & Development• MS Windows-based Computer Systems• PC Hardware & Software Installation• Hardware/Software Upgrades • Website Building & Maintenance• Team Building/Motivation • Local Area Network Troubleshooting• Fault Correction & Documentation• Windows NT, 2000, XP, XP64 bit, Vista and MSDOS• Microsoft Office Suite and Exchange Server• LAN, WAN, TCP/IP, DNS
Listed skills include Customer Service, Technical Support, Troubleshooting, Software Documentation, and 33 others.