David Villaronga Email & Phone Number

New York City Metropolitan Area

• Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with wide range of inquiries including but not limited to trash/recycling rules.
• Answer 60 to 100 inbound calls per day in a fast-paced environment.
• Provide excellent customer service while handling confidential information.
• Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted.
• Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes.
• Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint.

Englewood Cliffs, New Jersey, United States

• Managed 50+ System Implementation for an Ultrasound Reporting and Image Management system
• Coordinated schedule meetings with Project Managers, Interface Analyst, US Machine Technician in order to meet project deadlines
• Communicating to clients the aspects of both the product and the implementation at the technical and/or functional level appropriate for the clients demands and expectations
• Maintain high level of visibility on all active implementations to both clients and internal team members
• Managed and Administered SharePoint for all implementation projects updates for both internal and external projects
• Coordinated all HL7 conference calls between all appropriate parties

Bachelor'S Degree, Computer Systems Networking And Telecommunications, 2.47

Bachelor Of Technology - Btech, Computer Science