David Van Onselen Email & Phone Number

Cape Town, Western Cape, South Africa

•Prepare, submit, and monitor warranty claims to Honda, BAIC, JAC and BYD manufacturers, ensuring all necessary documentation is included and claims meet guidelines.•Maintain accurate records of warranty claims and organise related documents in an accessible manner.•Communicate with customers about claim statuses and resolve any issues to ensure satisfaction.•Liaise with service technicians to gather required information for claims and coordinate the return of defective parts to manufacturers.•Comply with manufacturers’ policies for warranty claims and assist with audits.•Stay updated with changes in warranty policies and attend training sessions to enhance knowledge and skills.•Manage warranty parts inventory and work with other departments to ensure a seamless warranty process.•Monitor and manage warranty costs to ensure efficient and cost-effective claim processing.Ad-Hoc Duties•Assisting the service department with booking in customer vehicles when required.•Handling intake of vehicles and processing documentation and administration for PDI (Pre-delivery Inspections) on BAIC, JAC, and BYD vehicles.•Providing support in the workshop as needed.

Cape Town, Western Cape, South Africa

•Engage with customers to understand their needs, preferences, and budgets.•Provide comprehensive information about available vehicles, pricing, and features.•Maintain vehicles in a clean and presentable condition, offering test drives and explaining their benefits.•Guide customers through the sales process, negotiating prices, explaining warranties, and handling paperwork efficiently.•Stay knowledgeable about vehicle models, financing options, and market trends.•Prioritise excellent customer service, including post-sale follow-ups and issue resolution.•Strive to meet sales targets through ongoing training and market research.•Ensure compliance with dealership and legal requirements while maintaining ethical sales practices.•Photograph vehicles and upload the photos and information to AutoTrader's backend, which in turn updates the dealership website and other car sales platforms.•Ensure vehicles are in excellent running condition, identifying issues and scheduling maintenance when required.

Cape Town, Western Cape, South Africa

•Warmly welcoming and greeting customers upon their arrival.•Promptly and effectively responding to customer inquiries, providing detailed information.•Sharing in-depth product knowledge, assisting customers in making informed choices.•Offering personalized recommendations tailored to individual preferences and needs.•Expertly managing financial transactions and ensuring seamless payment processing.•Meticulously preparing merchandise and curating eye-catching displays to enhance the shopping experience.

RETRENCHED DUE TO OPERATIONAL REQUIREMENTS•Proactively engaging in telesales to attract and acquire new customers.•Supplying the workshop with the necessary parts and equipment.•Streamlining order processing and identifying opportunities for upselling.•Ensuring meticulous packaging and prompt dispatch of orders to customers.•Handling cash and card payments.•Completing and organizing waybills for courier deliveries.•Oversight of stores, consistently monitoring stock levels.•Assisted in unloading goods, inspecting for damages, and managing stock placement within the store.

Cape Town, Western Cape, South Africa

•All-rounder •Efficiently handling the delivery and collection of goods from various suppliers.•Successfully implementing a robust stock control system to optimize inventory management.•Skillfully serving as a storeman, overseeing stock issuance to installers and maintaining optimal stock levels.

Cape Town, Western Cape, South Africa

•Proficiently capture and document data.•Skillfully photograph emerging talents.•Create compelling video content to showcase new talent.•Expertly edit photos and videos for submission.•Efficiently upload necessary documentation and edited media to the server and website.

Cape Town, Western Cape, South Africa

RETRENCHED DUE TO OPERATIONAL REQUIREMENTS•Establishing new stores from scratch, ensuring efficient setup, and managing daily store operations, staffing and customer service.•Controlling stock levels for optimal inventory management, and advising on overseas ordering strategies to maintain cost-effectiveness.•Cataloging products and conducting product research to enhance offerings.•Developing comprehensive training manuals for staff.•Providing IT support to ensure smooth branch operations.•Fleet management, coordinating product deliveries for timely and cost-effective distribution.

Cape Town, Western Cape, South Africa

•Customer engagement, providing information and solutions.•Extensive product knowledge and active sales promotion.•Ensuring excellent customer service and efficient order processing.•Quoting, price negotiation, and basic technical support.•Building customer relationships for repeat business.•Staying informed about industry trends and competitors.•Achieving sales targets while adhering to company policies and ethics.

Cape Town, Western Cape, South Africa

COMPANY CLOSED•Customer engagement, providing information and solutions.•Extensive product knowledge and active sales promotion.•Ensuring excellent customer service and efficient order processing.•Quoting, price negotiation, and basic technical support.•Building customer relationships for repeat business.•Staying informed about industry trends and competitors.•Achieving sales targets while adhering to company policies and ethics.

Cape Town, Western Cape, South Africa

•Customer engagement, providing information and solutions.•Extensive product knowledge and active sales promotion.•Ensuring excellent customer service and efficient order processing.•Quoting, price negotiation, and basic technical support.•Building customer relationships for repeat business.•Staying informed about industry trends and competitors.•Achieving sales targets while adhering to company policies and ethics.

Cape Town, Western Cape, South Africa

COMPANY PURCHASED BY GLOBAL COMPONENTS•Efficiently handle product deliveries and logistics.•Proficiently set up new stores, optimizing layout, and monitoring and maintaining optimal inventory levels.•Using Embrace ERP inventory management software for accurate tracking.•Oversee daily store operations as Stores Manager.•Safely operate forklift equipment for goods handling.•Overseeing the entire logistics process from procurement to delivery.•Negotiating contracts with couriers and suppliers for cost-effective logistics solutions.•Ensuring proper maintenance and servicing of forklift and vehicles•Keeping accurate records of vehicle information, maintenance, and expenses•Overseeing the receipt, storage, and issuance of stock for order fulfillment.•Managing the allocation of storage space based on inventory needs.

Port Elizabeth, Eastern Cape, South Africa

•Receive stock from supplier, unpack and oversee the accurate picking, packing, and loading of products for delivery.•Coordinate and schedule the dispatch of goods or products based on customer orders and delivery requirements.•Ensure timely and efficient delivery to meet customer expectations.•Manage and maintain accurate records of dispatched goods.•Implement and maintain quality control procedures for products during the dispatch process.•Address and report any quality issues promptly.•Ensuring proper maintenance and servicing of forklift and vehicles•Keeping accurate records of vehicle information, maintenance, and expenses

Port Elizabeth, Eastern Cape, South Africa

Cape Town, Western Cape, South Africa

AUTOMOTIVE PARTS COUNTER SALESAAD NISSAN (ASSOCIATED AUTOMOTIVE DISTRIBUTORS)1997 - 1998 STOREMANAAD DARCIA (ASSOCIATED AUTOMOTIVE DISTRIBUTORS)1996 - 1997•Receive stock from suppliers, unpack, store and then oversee the accurate picking and supply to the workshop for vehicle repairs when required.