- Contributed to turning around the hotel’s 2022 profit margin through work in various departments including Front Desk, Housekeeping, HR, and Accounting. - Successfully managed the reconciliation and billing process for our third-party booking websites, ensuring efficient organization and accurate transfer of reservations to our hotel management system.- Conducted searches and interviews to identify and hire qualified managers, supervisors, and agents with a set of necessary hard and soft skills for a successful front desk team. - Trained front desk and bartending teams in the use of multiple point of sale systems, including Skyware POS, Closer, and Toast. - Maintained daily communication and coordination between the front desk, housekeeping, and engineering departments to ensure accurate room project statuses.

- Consistently provided exceptional customer service, helping to maintain the only 5-star rated UPS Store in the area.- Supervised store operations and employees. - Ensured shipping accuracy through strong attention to detail.

- Developed and implemented a seasonal promotion that generated $15,000 in sales.- Managed data entry and records of insurance claims and withholding payments dating back three years.

- Conducted interviews, professional references, and security background checks or Royal Mail’s high security aviation site.- Utilized job boards such as Indeed, LinkedIn, and Reed to attract more applicants.. - Worked as part of a team of four to successfully recruit 130 applicants over a two-month period. - Managed and coordinated the schedules and daily activities of 150 on-site staff members to meet the weekly requirements of Royal Mail.

- Implemented PeopleSoft for the company and managed it daily.- Carried out the full life cycle recruitment of two department supervisors.- In charge of new employee training.