David Truong Email & Phone Number

Corona, CA, US

Boston, MA, US

Boston, MA, US

Boston, MA, US

Revision of operating model to adopt hybrid books of businesses spanning from Enterprise to SMB

Boston, MA, US

• Development of SOPs and hiring for West Coast team focused on relationship building and product adoption. Overall emphasis on retaining ARR, SaaS growth and decreasing churn.
• Established and grew a new regional team of success managers to manage a portfolio of 1500+ accounts generating $22M ARR with less than 0.07% churn.
• Partnered with cross-functional team to develop and execute multi-phased program to transition 1k+ accounts from reseller network to direct management.
• Collaborated in cross-department programs focused on development/revision of workflows to support scale and growth from 10k to 20k then to 30k accounts.
• Led project team to centralize knowledge base and incorporate AI/ML to make tribal information more accessible to newcomers and team as a whole.
• Provide coaching and guidance on strategic account management, revenue generation and customer retention.

Boston, MA, US

• Operate as a key customer advocate - develop and maintain strong relationship with customers with the goal of best in class customer success.
• Build strategic customer relationships to leverage as needed for prospect referrals.
• Acting as a liaison between product management and the customer with a focus on communicating the Toast roadmap and how the roadmap will influence customer activities.
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.

Satellite Beach, Florida, US

Independent consultant offering asset-based solutions focused on increasing ROI by identifying opportunities in business operations. Vast experience with customer-facing technologies, as well as back-end management and accounting solutions. Successful acquisitions and development of multiple businesses, primarily in the restaurant/food industry. Expertise.

Dallas, Texas, US

• Recruited to develop and restructure franchise locations. Responsible for all aspects of restaurant operations, including creating weekly budgets, monthly sales forecast, and procurement of equipment.
• Rolled out ticket-time tracking and rapid-service technology with Aloha POS software at store level.
• Development and introduction of SOPs for organizational restructure.
• Responsible for new staff hiring, training, review and tracking.

Atlanta, Georgia, US

• Overall operational responsibility of $9M per year location. Contributions included developing various in-store training programs for all departments, establishing pars for first year production, implementing an.
• Implemented a weekly days-on-hand report based off of usage for food and beverage which reduced COGS by 3%.
• Successful opening of new franchise design with highest-grossing annual sales in company and franchise history ($9.2M first year sales).

• Contracted to manage installation of enterprise-level network infrastructures and manage MLPS backbone for VoIP network. Apply consultative-sales approach to evaluate clients needs for VoIP phone system. Staff and.
• Successful negotiation and implementation of business-class wireless infrastructure in 19 buildings.

Contracted to design and implement scalable network for financial group with 75+ users, including onsite server redundancy and offsite back-up solutions. Implemented and trained Salesforce CRM.

Cranford, New Jersey, US

Primary responsibility was to work with a team providing 24/7 network support to remote clients that connected to on-site servers through a MPLS network. Secondary contributions included developing disaster recovery plans and implementing Cisco MARS IDS solution.

• Responsible for overall functionality of systems and network supporting 25,000 square foot manufacturing facility. Development and maintenance of backup systems. Acted as a liaison between Eagle Products and the key.
• Hardwire interfacing of 9 CNC mills, 4 lathes and 15 molders from cross platforms to AutoCAD servers to function in unity.

Bachelor Of Science (Bs), Computer Systems Networking And Telecommunications

Associate Of Science (A.S.), General Studies