David Wallner Email & Phone Number

Madison, Alabama, United States

Utilize mold manufacturing equipment to shape multiple components for products. Remove products from the molding area by hand or by use of an automotive system. Measure, fixture, bend, trim, file, assemble, gage, or paint parts with a knife, clipper, drill, sprayer, or heat gun, and then process them for shipment or transfer to finishing process. Visually inspect parts for conformance to standards for each particular part. Pack finished parts into plastic wrap, bags, or boxes, then assemble products on pallets and into position for pickup. Frequently communicate with the shift supervisor and quality technician when any issues arise with the part, mold machine or other equipment they are tending. Responsible for the tools for the job that is running at the press they are assigned to keep the work area clean. Perform relief duties or other duties required. Follow all procedures and safety rules, complete forms, checklists, reports and labels that need data entered.

United States

Provide technical support for incoming queries related to Apple mobile devices, IoT devices, computer systems, software, and hardware, over the phone, chat, or email. Train customers on how to use devices or services. Comfortable asking questions to determine the nature of the problem. Navigate multiple applications and company Knowledge Base to research solutions. Run diagnostics to determine malfunctions that continue to occur. Assist customers with problem-solving processes over the phone or through Screen Sharing. Instruct customers on how to restart, reset, backup, update or restore to Apple mobile devices or computers. Identify and resolve technical problems with Local Area Network (LAN), Wide Area Network (WAN), and other systems such as VOIP. Use data entry to update the customer’s information, problems, and solutions.

Huntsville, Alabama, United States

Diagnose, troubleshoot, offer solutions, and install products to fix issues. Adhere to safety and health regulations when carrying out construction operations. Examine work previously done by the company and determine potential warranty or non-warranty work. Recommend additional products and services to enhance or improve original installation, or to remedy a potential new issue. Responsible for communicating job completions or complications to customers. Enter customer data into multiple CRM databases to track trends and report customer updates for the company.

Huntsville, Alabama, United States

Supervise and train staff on Standard Operating Procedures (SOP's) and Policies to adhere to. Conduct staff performance reviews and provide constructive feedback on how to make corrections. Collaborate with the company's owner to set and achieve team-oriented goals. Input customer data and information into CRM. Purchase store inventory using current trends, availability of new products being released, and customer interest. Creatively display merchandise to maximize purchasing appeal with customers. Create sales and customer reports to help make recommendations for improvements. Install, modify, and repair computer hardware and software, plus computer peripherals.

Huntsville, Alabama, United States

Respond to queries, run diagnostics, troubleshoot and isolate problems; and determine repairs and implement resolutions. Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware, either in person or over the phone. Comfortable asking questions to determine the nature of the problem and assisting with walking customers through the problem-solving process. Resolve technical problems with Local Area Network (LAN), Wide Area Network (WAN), and other systems such as VOIP. Follow-up with customers to ensure the issue has been resolved. Run reports to determine malfunctions that continue to occur. Performed other duties as assigned.

Huntsville, Alabama, United States

Responsible for broadband installation and troubleshooting of voice, video and data services for customers. Use installation tools to perform jobs on poles, house siding, crawlspaces, or attics with proper safety belts, straps and helmets. Adhere to company procedures and safe work practices using National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Assess and design basic home networks using coaxial cable, Ethernet, Wi-Fi networks and multimedia over coax alliance (MoCA). Communicate, engage, and provide customers with education on products and services, applications, use equipment, consumer devices and company policies as they relate to the customer. Uses sound judgment in decision-making and problem-solving, and readily accepts ownership of personal decisions, behavior, and actions regardless of the outcome.

Network Engineering, Technology, Information And Media

Business, Management, Marketing, And Related Support Services

General Studies