Customer-centric Employee Relations Case Manager with extensive experience adept at handling high caseloads while maintaining a high level of quality of care. Experienced within case management, and the coordination of all activities associated with disciplinary, harassment, discrimination and bullying / grievance investigations, delivering expert advice, and review of recommendations around policy and procedures. Strong experience in facilitating training of Supervisory & Management level teams.Brings strong skills in critical thinking with sound judgment to identify key issues, ensuring thorough and unbiased investigations, and delivering well-supported conclusions. Provided support and advocacy coaching during internal board of reference hearings within Australia Post, and when preparing for external tribunals.Enjoys sharing information with individuals and teams to reach their potential to manage and resolve employee relations issues, including conflict resolution, disciplinary actions and performance management.