Directly responsible for ensuring that we provide timely, reliable, and quality computer support services to our clients. Coordinate all the resources necessary to resolve issues and promote success. Proactively review and maintain IT infrastructure for your client accounts including servers, storage, virtualization, and network solutions.Establish and manage staff training and goals to ensure that they can support new technologies and meet service requirements.

Reporting to the CIO of Blucora, I was tasked with providing employees, customers, and advisors with the tools and support they need to be productive and to quickly remediate issues through a simplified service experience that makes it easier to do business

Provide excellence in IT customer support by creating and maintaining a high performing, collaborative and engaged team, providing partnership and “can-do” service through the use of strong leadership, analytical, problem solving, organizational and reporting skills. Manage all day to day activities of the IT Support staff for internal and external customer issues and requests, including training, conferences and ad-hoc technology needs of the business. Consult with the business to influence, identify, recommend and implement desktop, mobile and portable technology solutions for business driven objectives for multiple business units in a complex, heterogeneous environment.Serving as Systems Patching Administrator, Cybersecurity systems manager, and IT Disaster Recovery member.

Managing Windows 7 to Windows 10 migration project for 1st Global Wealth Management. Successfully completed project 1 month ahead of schedule and under budget. After completion was offered position at company.

Provided independent consulting, providing services to my own clients and subcontracting.Specializing in infrastructure, wireless solutions, cloud backup, and a variety of tasks requested by my clients.

Windows 7 Migration Technical Manager for Windows 7 Deployment Project for Hilton Hotels worldwide, Responsible for all U.S. based implementation consultants for this project. Testing of SCCM deployments packages and collections. Also pre-deployment Distribution Point quality assurance. The project was completed on time and on budget.

Managing Consultant for a Microsoft Gold Partner, Responsible for all U.S. based consultants, Helpdesk, and Software Packaging experts for Intrinsic Technologies. Also Primary Project Lead/Consultant for large clients.MANAGEMENT• Positions of Management I have held: Managing Consultant, Microsoft SCCM ConsultantPROJECT MANAGEMENT• Motorola Solutions – International Deployment Project Mgr. responsible for communications, scheduling, resource logistics for Operating Systems upgrades.• Fairfax County Public Schools, Washington, DC – Upgrade network of 130,000+ clients, 254 Distribution Servers, 9 Primary Servers, Central Administration Server, and CAS SQL Server(s) from Microsoft System Center Configuration Manager 2007 to version 2012• Hard Dollar Corporation, Phoenix, AZ – Implementation of SCCM and SWImage Enterprise OS deployment solutions • Ace Hardware, Chicago, IL - Implementation of SCCM and SWImage Enterprise OS deployment solutions• SeaWorld, San Antonio, TX – SWImage Enterprise OS deployment automation implementation • Modular Mining Systems Inc./Div. of Komatsu Heavy Equipment, Tucson, AZ – Advisor for testing use of SCCM as a real-time deployment solution to open pit mining vehicles (manned and robotic) on the fly via wireless networking in a high latency environment.• ACS/Xerox, Dallas, TX – Integration/Implementation of SCCM 2007 and SWImage Enterprise OS deployment automation• J.M. Smuckers Foods, Orrville, OH – Advisor for SCCM 2007 upgrade from SCCM 2003• Pittsburgh Public Schools, Pittsburgh, PA – Microsoft SCCM Implementation Jumpstart evaluations • Federal Deposit Insurance Corp, Dallas, TX – Enterprise OS deployment Bandwidth Testing utilizing SCCM and SWImage automation.