- Passionate about delivering and advising on complex people, process and technology change, with 17+ years’ experience gained through a variety of consultancy and delivery roles, in public and private sector organisations- A calm, pragmatic and personable leader; a clear communicator, and a trusted advisor at board/c-suite level- Direct experience of the end-to-end delivery of customer relationship management transformation, and post-merger integration- ‘Big 4’ technology consulting background, with formal qualifications in agile leadership, as well as portfolio, programme and project management- Accomplished in the translation of strategic intent into tangible deliverables, with a relentless focus on exemplary delivery execution, continuous and measurable value creation, and positive return on investment