David Watson Email & Phone Number

Diablo, CA, US

Eden Prairie, MN, US

• COO for the Medical Network, a $600+ million business unit within Change Healthcare later acquired by Optum Insight with responsibility for operations of the largest claims clearinghouse in the United States..
• Successfully executed clearinghouse platform/process migration from traditional data center to cloud infrastructure.
• Coordinated with account management and enterprise support to identify and resolve customer issues resulting in a 30% reduction in support calls.
• Implemented key metrics and operational processes that improved operational visibility and reduced system reliability issues by over 80%.
• As a member of the integration leadership team when acquired by Optum Insight, successfully merged the clearinghouse organizations into a cohesive new team.
• Led clearinghouse response to the Change Healthcare cyber incident, successfully restoring services and hardening the technical environment.

New York, US

Participate in development of investment strategies and due diligence of acquisition candidates.

Nashville, Tennessee, US

Responsible for operations and product management of clearinghouse services. Acquired by Optum, part of the UnitedHealth Group family of businesses.

Menlo Park, California, US

• Initially hired to serve as CEO to turn around a portfolio company specializing in cloud-based data interoperability services; oversaw all functional areas of business while reporting to the Board of Directors. Acted.
• Aligned product design and go-to market strategy with customer input.
• Performed evaluations for and investment recommendations on healthcare businesses focused on emerging technologies including blockchain and Al.
• Delivered ongoing strategic guidance to portfolio companies surrounding business and technical operations.

Valencia, CA, US

Independent board director for this privately held home health supplies company.

New York, NY, US

Member of an executive advisory group who advised the firm on market opportunities and potential investments.

Mobile, Alabama, US

• Hired to drive operational improvement for the organization to address a challenging migration from licensed software to subscription business model. Oversaw all aspects of operations including product management.
• Rapidly executed improvement plan, driving client retention to over 97% within the first year.
• Achieved >30% reduction in support calls by applying metrics and reinvigorating an underperforming service team.
• Introduced product management and customer engagement model focused on retention and satisfaction; resulted in new product revenue and achieving industry award (Best in KLAS) for claims management services.
• Enhanced project management skills by creating a Project Management Academy and providing enhanced training, directly impacting on-time project performance and improving predictability of outcomes.

• Founding CEO who recruited and hired leadership team and staff; aligned team on common vision and delivered strong operational performance.
• Delivered groundbreaking work on data rights and regulatory compliance, enabling freedom to employ patient data in effective ways to attract new customers.
• Overcame stalled go-to-market efforts, reassessing situation and recommending adjustments to restore momentum to business.

Austin, Texas, US

• Leading a team of 125 employees, developed strategy across healthcare product suite; oversaw management of product releases and product-related client engagement while supporting sales and product innovation for $70M.
• Resolved issues with P&L, removing extraneous expenses and improving contribution margins by 5%.
• Reinforced sales on key client pursuits to win incremental business and increase revenue by $10M.
• Identified product challenges and reprioritized efforts to meet customer requirements and support customer retention objectives.
• Created acquisition strategy to triple revenue of healthcare business segment through a series of targeted asset purchases and execution of integration plan.

Richardson, TX, US

• Led onshore and offshore staff of 300+ employees and directed operational strategy across product management, client service, partner operations, implementation, product engineering, and SaaS operations. Led.
• Refined client services to improve retention to >97% while boosting incremental revenue from customers base.
• Fully deployed agile development processes across company to improve quality and velocity, achieving 100% on-time release delivery.
• Leveraged agile product and engineering techniques, enabling delivery of 9 new products in 2 years; improved resource allocation and maintained 100% on-time product releases.
• Upgraded UK team and built relationship with NHS, doubling annual revenue.
• Deployed novel solutions including AI-powered revenue cycle models, clinical performance analytics, and designed one of the first commercial ACO risk-sharing models in healthcare.

Richardson, TX, US

• Accountable for product engineering, IT, and SaaS operations; managed geographically diverse team in California and offshore in producing semi-annual platform releases, bi-weekly maintenance releases, and up to 4 new.
• Led turnaround of technical team by implementing metrics, developing rigor, and accountability resulting in elimination of service failures and improvement of on-time delivery.
• Successfully led first security compliance and certification program, passed initial and subsequent audits with zero management findings.
• Revamped hosting operations to consistently exceed availability commitment of 99.9% and reducing operating expenses by 20%.

Oakland, California, US

• Responsible for financial and operational performance of all infrastructure engineering, hosting operations, software development, and lT strategy and architecture involving >4,000 employees and an operating budget of.
• Delivered massive electronic health record system used by >100K clinical staff covering >9M patients, 32 hospitals, and hundreds of medical offices.
• Reengineered kp.org website to achieve award-winning patient experience and attract millions of interactions per month.
• Completely revamped all health plan systems to support new managed care products.
• Conducted organizational improvement initiative engaging all KP-IT associates to improve connection with the KP mission and enhance service responsiveness.
• Led other significant initiatives including implementation of HR and supply chain systems, total revamp of insurance systems, and establishment of the Garfield Center for Clinical Innovation.

Oakland, California, US

• Delivered first-ever company IT strategy and overarching enterprise architecture used to guide investments and project approvals.
• Designed and built an enterprise interoperability platform used to integrate clinical and business systems, and reduce system development time by >20% through interface simplification.

• CIO for the Cardiovascular division of Baxter International and first CIO for Edwards Lifesciences when it was spun out.
• Successfully upgraded financial, manufacturing, and product management systems to support expanded product capabilities.
• Successfully executed Y2K program for all IT systems and cardiovascular products.
• Led the migration of systems from Baxter to Edwards based platforms as part of the divestiture.

Washington, DC, US

Ba, Economics

Executive Development Program