David Barker Email & Phone Number

Boston, MA, US

Roseville, CA, US

• Established a holistic security organization encompassing GoodLeap’s IT and Application Engineering organizations
• Analyzed current state and developed a roadmap for our journey to a more secure state using three focus areas: code security, cloud security, and compliance (SOC2, privacy regulations, industry requirements)
• Built team of 5 security and compliance resources in 7 months
• Redesigned Identity and Access Management to provide strong baseline controls
• Worked with legal to develop a vendor-centric Data Protection Agreement, perform contract reviews, and provide vendor security input
• Revitalized security awareness program for different levels of the organization

Boston, Massachusetts, US

• Recruited to chart a course for PTC’s SaaS Business Unit to improve security and achieve progressive certifications for their SaaS and mobile Augmented Reality Suite of products
• Enabled sales through development of standardized questionnaire responses, whitepapers, and sales decks resulting in less time spent up-front in the security process, freeing valuable Product Management time and.
• Developed cyber education program covering design, product management, leadership, and engineering
• Built a suite of security services and a team to deliver, enabling CI/CD security through Software Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST)
• Activated security telemetry from AWS, Azure, and PTC Applications into common platform with curated alerts and behavioral analysis
• Mapped compliance trajectory from SOC2 to GxP and then FedRAMP, reducing customer objections in the sales cycle

New Britain, CT, US

• Hired to measure and reduce cyber security risk in Stanley’s portfolio of commercial technology products, ranging from SaaS solutions to connected doors, tools and industrial robotics and representing over $2B in.
• Implemented vulnerability scanning, dynamic application security testing, static application security testing, static code analysis, and real-time application security protection solutions resulting in cyber maturity.
• Enabled sales through development of security whitepapers and other collaborative marketing materials, reducing sales cycles by as much as 20%
• Activated product teams to securely navigate groundbreaking products from ideation to creation, resulting in the addition of $40M in one-time 2019 revenues and $20M in annually recurring revenue
• Developed a cyber education program that increased cyber awareness, driving faster time to market with mitigated risks through a 60% reduction in engineering security bugs
• Invented a method of measuring risk as an “Attack Profile Valuation”, providing a method of determining where to apply limited resources to achieve the most reduction in organizational risk

Round Rock, Texas, US

• Recruited to the Enterprise Content Division to rescue Managed Services business from loss of contractually-required compliance certifications and invent a platform for the next generation SaaS offering
• Completed projects to re-implement information security, update cloud architecture, improve data protection, and solve DevOps challenges, reducing incidents by 400%
• Enabled sales team to win key prospects by instilling confidence in our platform, services, and security posture, thus securing new high-value customers and over $30M in recurring annual revenues
• Re-engineered security controls and processes across all corporate cloud operations using NIST & ISO frameworks to position the organization to pass SSAE16 SOC2 audits, removing sales cycle hurdles due to expired.
• Advanced development of next generation SaaS solution through architectural designs incorporating security, resiliency, and recovery, resulting in launch of this new revenue stream 3 months ahead of schedule

Round Rock, Texas, US

• Recruited by executive leadership to design and launch a secure multi-tenant cloud consolidation technology program to control risk and cost around hosted/SaaS solutions throughout EMC
• Activated product teams by inventing methods of delivering innovative hosted solutions to EMC customers, creating new SaaS revenue streams in excess of $100M in recurring annual revenues
• Established secure cloud platforms across 3-data center pairs in the US, EU, and Asia, resulting in an immediate improvement in the architecture and security posture of solutions as they onboarded into the platform

Round Rock, Texas, US

• Co-founded a new cloud services business unit within the Enterprise Content Division (Documentum), navigating from concept to product launch, rallying executive support, securing capital funding, and building the.
• Grew the business globally to encompass 4 shared data centers and 10 dedicated data centers, with recurring annual revenues of $60M with 25% margins by the end of the fourth year
• Activated solutions that reduced customer implementation time to weeks vs. months with a 70% reduction in support costs
• Developed SLAs, monitoring strategies, disaster recovery approach, and business continuity plan to address customer concerns and reduce sales friction
• Secured 4 patents for innovations in the management of virtual data centers, thus strengthening the company’s competitive advantage and positioning the business as an industry leader
• Inspired team of over 100 to continuously deliver automated approached to routine tasks, enabling scale out growth of our service without commensurate scale out of headcount cost

Round Rock, Texas, US

• Retained as a key employee post-acquisition to lead the system, business process, and infrastructure integration with limited disruption to operations and customers
• Completed integration efforts in 10 months – 8 months ahead of schedule and $2M under budget by leveraging idle, capable internal resource instead of consultants
• Developed and implemented program for virtualization of lab environment workloads EMC-wide, providing more agile product development work and streamlined, consistent, secure working environments

US

• At the request of CEO, focused my span of control to IT to consolidate systems, modernize infrastructure, improve security, and increase the availability of critical services
• Evaluated and implemented NetSuite as their first publicly-traded customer for ERP, CRM, and Issue Tracking, providing first year cost savings of $250K with 99.99% availability and enabling data pivots not previously.
• Harnessed disparate data sources to provide sales with full customer perspective, amplifying upsell activities of over $10M in 18 months
• Integrated an acquired Beijing China based software development and services company within 90 days of acquisition, expanding services revenue by 30% in year 1 at 30% higher margins

US

• Recruited to overhaul the customer support organization, addressing a backlog of over 3,000 open issues and sustained software quality problems
• Lowered open tickets by 60% in the first 90 days, achieving a short term 40% boost in customer satisfaction and overall 170% gain in 2 years; removing sales process friction by providing referenceable customers
• Created a job exploration program and established clear career paths for employees, improving engagement and reducing employee turnover by a factor of 10 in multiple departments
• Took ownership of software QA team to improve overall product quality through interactions between support, QA, and engineering resulting in bug count reduction of 60% and further improvements in satisfaction

Austin, TX, US

• Spearheaded comprehensive efforts to increase internal efficiencies, strengthen business capacity and improve customer satisfaction
• Instituted key operational changes, redesigned support processes and established structured training program for new support analysts
• Generated 125% increase in capacity, shrunk project backlog 70%+ and grew customer satisfaction 200% — achieved dramatic results in first year
• Identified technology needs for customers in biotechnology, manufacturing, distribution, and retail industries —liaised with software development and release process departments
• Introduced team building and employee engagement strategies that cut turnover from 70% to less than 10%

Master Of Science - Ms, Information Technology

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Computer Information Systems