David Drnek Email & Phone Number

2010 + Performed Help Desk duties fielding staff issues and requests through phone calls, emails, and on-site visits. + Monitored all issues through automated ticketing system, and directed situation where needed + Performed Desktop Support for both in-house personnel and field staff for the US portion of the North American Offices. + Made purchases for replacement equipment as service life elapsed or equipment failure occurred.

I am on a team who monitors, maintains, rebuilds, computer equipment, software, peripherals, networks and systems upgrades.

2009 + Performed Help Desk duties fielding staff issues and requests through phone calls, emails, and on-site visits. + Monitored all issues through manual ticketing system. + Performed Desktop Support for both in-house personnel and branch staff for the library and its branches. + Made equipment purchases recommendations through online research for replacement equipment, system parts and upgrades as service life elapsed or equipment failure occurred. + Utilized Ghost to reimage drives whenever issues arose.

Responsible for various department functions, including daily check processingWorkstation maintenance, server maintenance, intranet site maintenance, monitoring of collection department application/serverMonitoring network, assisting staff, and procurement of new equipment Web design and updating of Intranet site and redesign of portion of Intranet site through the use of Dreamweaver and Expressions WebCreating member emails through Navigator products.Was a team member in raising a record sales amount of over $5.5 million dollars for auto loans for the month of March, 2008.

IS/Networking Analyst, 2007-2008 + Performed Help Desk duties fielding staff issues and requests through phone calls, emails, and on-site visits. + Monitored all issues through automated ticketing system, and directed situation where needed + Performed Desktop Support for both in-house personnel and branch staff for the credit union. + Made purchases for replacement equipment as service life elapsed or equipment failure occurred.

+ Performed Help Desk duties fielding staff issues and requests through phone calls, emails, and on-site visits. + Monitored all issues through manual ticketing system. + Performed Desktop Support for in-house personnel and answered technical questions for patrons. + Made equipment purchase recommendations through online research for replacement equipment, system parts and upgrades as service life elapsed or equipment failure occurred.

+ Performed Help Desk duties fielding staff issues and requests through phone calls, emails, and on-site visits for the Merchant Workbench Portal tool. + Monitored all issues through manual ticketing system. + Performed Desktop Support for in-house personnel when necessary. + Presented roll outs of portal revisions along with user training and feedback seminars.

+ Performed Help Desk duties fielding staff issues and requests through phone calls, emails, and on-site visits. + Monitored all issues through manual ticketing system. + Performed Desktop Support for both in-house personnel and branch staff for the library and its branches. + Configured existing and new equipment to Library standards + Ran R&D testing for applications requested by staff + Was library liaison to the late fee/overdue book collection agency and worked closely with the development for this particular library. + Made equipment purchases and recommendations through online research for replacement equipment, system parts and upgrades as service life elapsed or equipment failure occurred. + Held weekly library patron classes dealing with application software, computer maintenance, how to use the Internet, how to use email, how to buy a pc. Geared mostly to senior citizens. + Built workstations from scratch whenever needed - utilized recycled parts wherever possible. + Performed daily processing duties.

Associates, Cis/Web Design

Was on Dean's List, Graduated Magna Cum Laude

Music Education/Performance

Associate Of Applied Science, Computer And Information Science - Information Technology/Web Design