David Weaver Email & Phone Number

Kettering, Gb

Birmingham, England, United Kingdom

As the Professional Services Director at FuturMaster, I lead a team of Project Managers, Consultants, and Support Desk professionals dedicated to delivering exceptional and innovative client solutions whilst driving operational excellence. My role encompasses overseeing the planning, execution, and successful completion of client projects, consistently surpassing their expectations. By fostering strong client relationships, I ensure we fully understand and address their needs, resulting in enhanced customer satisfaction and long-term partnerships.I work closely with cross-functional teams, including Sales, Marketing, and Product Development, to align our services with market demands and client requirements. My focus on continuous improvement and innovation has led to streamlined processes and advanced implementation methodologies, significantly boosting our efficiency and importantly, our service quality.Additionally, I play a key role in strategic planning, P&L and resource management, ensuring our team is equipped with the skills and tools necessary to thrive in a fast-paced, evolving industry. My commitment to professional development and team mentorship has cultivated a culture of excellence and continuous learning within our department.

Birmingham, England, United Kingdom

Peterborough, United Kingdom

Contracted into a Senior Leadership role, to improve the way Implementations are delivered/managed, put in place key metrics & improve customer satisfaction. Responsible for customer management & project delivery across all market sectors. A customer facing role to deliver the outcomes committed to the customer. Strong track record & able to motivate a team. Provide oversight to all projects. Own the budgets, delivery on time, and to quality. Manage customer dissatisfaction swiftly & effectively without creating commercial exposure. Close working relationships with Sales, Tech, Support & Managed Services.Key Responsibilities•Market-facing involvement with key clients•Allocating the right PM for the specific customer delivery, considering skills, locations & capacity.•Expert in the delivery methodology & ensuring every project complies with the agreed approach, whilst ensuring continuous improvement of the delivery.•Manage team and project by project budgets•Own the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction & quality KPI achievement and delivering in line with target margins•Leading on PIRs & implementing lessons learnt•Performance management of the PM group.•Hire and manage a skilled PM team, & manage its growthKey Achievements•Approximately 400 Go Lives•Creation of a new PMO team, providing project support and analytics•Production of a new Implementation method, with rich project artefacts•Increase in productive team utilisation from 63% to 90%•Reduction of Red and Amber projects from 40% to 10%•Hiring of a team that can be flexed in terms of its capacity by incorporating both permanent and contractor PMs•Decrease by 20% of ‘Free of charge’ consultancy•Establishment of a weekly governance rhythm ensuring full support and escalation routes for all team members•Creation of a clear career path for whole PM team, inc. full competency set for each role and skill-based job descs.

Promoted into a role pivotal in supporting the Project Management team and the wider consultancy team to ensure the delivery of projects within budget, on time, in accordance with the company’s defined methodology and to the customer’s satisfaction. Management of key stakeholders, both internal and external, and to chair all required steering committees and quality gates to ensure projects move seamlessly with controlled risks through their lifecycle. This role also had line manager responsibility for a group of Project Managers.

Project manage the implementation of Payroll & HR software and services for external customers, working with a team of consultants (Application, Data Migration, Bespoke, Trainers, Business Intelligence) to ensure the delivery of specific projects within budget, on time, in accordance with the company’s defined methodology and to the customer’s satisfaction. Responsible for the successful management of one or more projects at any point in time or working as part of a large programme with responsibility for delivering a defined section within it.

Outline: Manage several consultancy teams and a quality team, to increase utilisation and efficiency within project delivery.Key Responsibilities• Manage a team of Business Intelligence consultants• Manage a team of Trainers. • Manage a team of Data Migration consultants. • Manage an offshore software build team.• Quality audit projects

Outline: Create a new Implementation Method plus associated artefacts. Create a process to audit the projects and produce statistics with the findings. Train the Project Management team in PMBOK processes.Key Responsibilities• Create and document an Implementation method• Create project artefacts and templates• Train project managers from the UK and Europe in PMI PMBOK processes • Audit project delivery in line with new method and processes

Key Responsibilities• Manage a team of data migration consultants• Recruit and hire new team members• Train data migration consultants based on business processes • Responsible for revenue and utilisation

Key Responsibilities• Carry out data migration activities for diverse customer base• Assist customer with data preparation for migration activities• Assist customer with data transformation• Advise customer on data cleansing techniques• Provide data migration error log reports

Key Responsibilities• Consult with customers re any bespoke software requirements• Advise customers if a work-around process could alleviate the need for bespoke and carry out cost / benefit analysis• Document bespoke functional and technical specifications• Code and test bespoke functionality• Install and UAT on customer’s sites the bespoke software produced

Kettering, Northamptonshire, United Kingdom

Key Responsibilities• Create computer programmes as part of R&D projects• Demonstrate the programmes to SATRA customers as part of a pre-sales function• Train customers in the use of the programmes written

Bachelor Of Science (Bsc), Physics

Master'S Degree, Computer Science