Sorenson (including Sign Language Interactions Ltd and Significan't (UK) Ltd t/a SignVideo) is the largest and leading provider of sign language interpreting services in the U.K. The group provides both traditional in-person interpreting and on-demand video interpreting services to facilitate communication between Deaf and hearing people across the U.K.

Out of the Weeds is an operations consulting business dedicated to helping third sector organisations maximise their impact. It provides operational leadership and change services to social enterprises, charities and other not-for-profit organisations to make them more operationally efficient, controlled and ultimately more effective.

I was responsible for increasing internal awareness and understanding of global regulatory change impacting the Investment Bank and to track and optimise Barclays' engagement with global regulators and industry bodies. ☛ Designed, templated and managed the production of a global regulatory analysis report sent monthly to over 5,000 internal staff, including the CEO and Heads of Markets within the Investment Bank.☛ The report received consistently high praise from top-level management across the Investment Bank and had average monthly engagement rate of over 75%.☛ Designed, built and managed a database to track & optimise Barclays' staff participation in over 1,000 industry committees run by external entities, thereby maximising Barclays' influence shaping global regulatory change in the industry.

I led a team of 5 project managers within credit derivative operations. ☛ Successfully managed the team delivery of 15+ projects with total budget in excess of £5m. ☛ Implemented a robust operational infrastructure through development and implementation of: a comprehensive project tracking tool; issues tracking log; detailed MI reporting for senior management; plus templates for key project artefacts, transforming the group into a high-performing project team.

SignVideo is a social enterprise providing video sign language services to deaf people in the UK. I was responsible for management and day-to-day running of the call centre, consisting of a team of 10 British Sign Language interpreters, plus the customer invoicing department. I reported to the Managing Director and performed this role on 2 day/week basis, whilst undertaking role listed above at Barclays. ☛ Designed and implemented detailed daily & monthly operational performance reporting.☛ Set KPIs (in collaboration with the CEO/MD), implemented daily exceptions management process and used root cause analysis to understand why performance targets were being missed and steps required to prevent this from re-occurring. ☛ Achieved major increase in all primary KPIs, making business more efficient/scalable and providing significantly superior service to customers. Drove 11% increase in answer rate and reduction in average customer waiting time by over 30%. ☛ Streamlined customer invoicing process through creation of invoice database and invoice templates.

Following passing the British Sign Language Level 3 NVQ Certificate in August 2011, I approached the CEO of this Social Enterprise to discuss my interest in working for them on a voluntary basis, 1 day/week. I supported the Operations Manager, working on key business development initiatives & reviewing current systems/processes to identify inefficiencies or issues impacting scalability.☛ Developed and implemented an online booking system, enabling customers to pre-book interpreter sessions, thereby assuring them that the support they needed would be available.

I was globally responsible for the business development of 3 electronic platforms provided by MarkitSERV for credit derivatives, which were used by thousands of users across hundreds of financial entities. ☛ Successfully managed the delivery of two major initiatives enabling industry adoption of: trade date clearing, plus reporting of structured credit transactions.

I took on the additional responsibility to cover a second asset class (credit derivatives) in order to be the project lead on a large scale multi-year industry project, with budget in excess of $1million. ☛ Successfully delivered this project which transformed the way in which credit derivative transactions were confirmed & post-trade processed within the industry. ☛ Led a team of 5 staff to complete multi-lateral reconciliations of over 150,000 credit derivative transactions with other top broker-dealers.

I was head-hunted to join the Operations Project Team and was responsible for the development of the in-house confirmation platform for interest rates.☛ Successfully delivered several major initiatives that made the platform more efficient and increased controls.

I led the creation of and management of a team of 6 staff, responsible for performing entire confirmation/affirmation process for interest rate option & structured derivative transactions. ☛ Implemented & transformed operational processes, delivering huge improvements to overall quality of confirmations; and reduced unconfirmed transactions to an all-time low, despite record trading volumes. ☛ Promoted to Vice President in January 2004.

I was responsible for providing operational support to several marketing desks, primarily those arranging the most structured/complex interest rate derivative transactions. ☛ Promoted to Associate in January 2001.

I joined on the graduate programme and began as a client services representative within collateral operations. ☛ Within a year I was asked to lead the team, where I became responsible for the management and daily movement of millions of dollars worth of collateral, ensuring JPMorgan’s exposure to our counterparties was covered in full at all times.