Customer focused, results driven Project Coordinator with 6 years’ experience, plus 9 years of IT Systems Support. Adept at working with technical and non-technical teams at all levels to ensure deliverables are completed on time. Able to effectively escalate stakeholders requests for mission critical deliveries. ITIL Foundation certified.Managed infrastructure projects from inception to completion. These projects included: server builds physical and virtual, decommissions, server moves, server refreshes, upgrades and data migrations. Supported standing up servers in data centers as well as remote corporate sites.Assigned high priority server request for a new account. Notified by leadership that account was considering moving this request to another company because they needed it ASAP. Scheduled kickoff meetings with stakeholders and server engineering to determine requirements. Pushed engineering teams to complete their design documents. Concurrently, reached out to supporting teams that this high priority request was coming and would need their work expedited. Put in request for weekend coverage for Build team. Setup virtual rooms with Build team to resolve any issues. Provided updates to account. Servers were turned over to meet critical deadline and company was able to retain this account. Key in turning over 200 servers within a few weeks’ time to satisfy delivery requirements. Oversaw, the 24 hour operation of the virtual room by partnering with cross functional teams: server engineer, network engineer, storage engineer, and system administrator.

Managed numerous infrastructure projects for HP’s end client, Weyerhaeuser.Supervised server refreshes at remote sites by scheduling outage windows with system administrator, site support and key stakeholders.Assigned all work order tickets that came through Scripted Projects queue to appropriate area or project team. Effectively and successfully coordinated high profile customer requests to purchase five servers and have them onsite according to customer specifications. Coordinated the successful setting up local domain controller and a file and printer server in South America (Uruguay). Previously, the site had to authenticate to company headquarters in Federal Way.

Primary technical support/administrator for corporate office networks, POS registers in restaurants, and back office computers. Provide on site tech support. Programmed registers with updates to reflect specials, price changes, etc.

Provided onsite support for corporate office and two remote officesConfigured workstations, laptops and peripherals for the network