★ David Wenger ★ Email & Phone Number

Trainer

Creation of MDT Deployment Images and Deploy to Laptop's and Desktop's using PXE boot networkConfigure and Troubleshoot Vmware Workspace One UEM MDM with Iphones and ipads.Deployed specialized software such as Engineering and Simulation Software's

Concordville, Pennsylvania

Install, configure, upgrade, maintain and support desktop systems based on customer service requests.Develop preventive maintenance procedures to avoid system failures.Maintain computers printers, and other software and hardware peripherals.Perform network related tasks as assigned by SupervisorTroubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.Perform repairs and replacements of software and hardware peripherals.Provide job trainings to new hires as needed.Provide assistance to other Administrators when requested.Perform failure analysis and determine corrective action plans.Plan and execute allotted work within deadlines and maintain records of daily tasks.Oversee inventory management of software and hardware components.Maintain accurate documentations for system installations, configurations and upgrades.Install antivirus software and oversee software license renewals.Support Office 365 Admin management which includes user management, shared contacts and mailboxes, managed service and Add-ins, Reports, MFA, message trace and ediscovery.Traveled to offsite locations for support

Concordville, Pa

Greater Philadelphia Area

Expertly coordinates network repairs, proactively facilitates maintenance and upgrades to minimize down time and protect data integrity, while providing world class service. • Recommended numerous upgrades• Solved immeasurable network and software issues in the past year• Services the needs of a diverse staff

Delivered comprehensive database administration coverage for the business intelligence, data management, data analysis, information technology compliance, and IT management, in order to meet the needs of over 1,400 users. Managed an annual budget of $750K. My technical duties included:• Created innovative database tables, views, users, groups, and modifications to permissions that resulted in virtually unmatched customer satisfaction• Maintained 100GB databases and configured all backups of the SQL databases• Negotiated, managed, and ensured security and compliance for software licenses, policies and procedures• Identified, researched, tested, and implemented database upgrades and patches for Microsoft SQL Server 2008 Enterprise and Jenzabar software • Provided database and client support for 400 administrators, staff, faculty and 1000 students• Developed reports using Sybase Infomaker and Microsoft SQL reports.• Created and configured standalone and virtual servers such as Microsoft SQL Server, Exchange, Active Directory, Print Management, Group Policy and DHCP• Supported a decentralized ERP reporting model for business processes Provided world-class service, while developing deep professional relationships. My sources of pride include:• Served on Strategic planning for Technology Infrastructure, Information Technology, and Grievances committees• Achieved extraordinary success in interdepartmental and interdisciplinary collaborations to plan and set goals for organizational technology, virus protection, network architecture and security• Negotiated and resolved problems with vendors• Utilized e-procurement systems to process purchase orders and requisitions• Evaluated, analyzed, and developed business cases for purchases of emerging administrative technologies• Supervised and trained Help Desk call workers

Showing virtually unmatched talent at resolving the most complex of network, security, and administrative issues, I used exemplary world-class critical thinking and customer service to consistently exceed all expectations. In this position I:• Collaborated with a diverse multidisciplinary team of administrators to develop plans of a campus-wide scope• Managed and maintained network architecture, network security, virus protection, and campus network wiring• Implemented and maintained Exchange, AD Groups, email and print management, group policies and DHCP IP addresses servicer configurations • Negotiated with and served as a liaison to external vendors• Utilized Sciquest e-procurement system and a database module to process purchase orders and requisition• Imaged PC and Mac computers• Trained and supervised student workers on computer maintenance, troubleshooting, and Help Desk call services• Maintained a yearly budget of $750,000

Melding a dedication to excellence with a passion for all forms of technology, I helped guidetechnology planning, security protocols, repairs, and maintenance. In this role I:• Identified, researched, tested, resolved, documented, and inventoried hardware, software, and network problems • Provided expert support to 400 administrators, staff, faculty and lab computers• Configured and deployed desktops, printers, wireless access points, hubs, routers, and basic switches

Combining my sales, technical, business, and communication talents, I maintain and advance the technical systems in an ever changing environment.• Repaired and troubleshooted windows based systems• Assisted with Microsoft Office 97-2000 (Word, Excel, Powerpoint, Outlook), Microsoft Windows 95 & 98 operations• Constructed plans for future system development

Passionately aided in the sales, visual displays, and marketing of multiple diverse electronic products. Duties included:• Customer education• Inventory and stocking• Sales