David W. Harmon Email and Phone Number
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David W. Harmon is a Senior Director, Customer Operations at Bottomline. He possess expertise in market research, social media marketing, facebook, social media, microsoft excel and 10 more skills.
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Senior Director, Customer OperationsBottomlineBoston, Ma, Us
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Senior Director, Customer OperationsBottomline Oct 2023 - PresentResponsible for the consolidation, management and reporting of the company-wide contract renewal process, touching over $600M in annual revenues. Director of an international team of 7 analysts, with the mandate to optimize revenue growth and profitability through pricing and customer attrition mitigation programs. Tasked with modeling and building revenue budgets for all installed-base pricing programs and contract renewal outcomes. Provides weekly presentations and updates to the CEO and Executive Leadership Team on progress against financial benchmarks. Presents to members of the Board of Directors on annual budgets. -
Director, Customer OperationsBottomline Technologies Jul 2022 - Oct 2023Greater BostonManaging an international team of analysts, completed a company-wide review of existing customer contracts, and built a central database cataloguing all contractual allowances related to pricing and coverage terms. Led a project team that loaded this database into Salesforce.com for accessibility across the entire organization.Tasked with the development and tracking of financial plans to deliver maximum revenue growth from pricing, based on contractual parameters. Worked in close conjunction with the Finance, Legal, Customer Success and Sales leadership teams.
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Senior Manager, Business AnalysisBottomline Technologies Jan 2019 - Jun 2022Portsmouth, New HampshireReported directly to the General Manager of the Banking Solutions line of business. Responsibilities included coordination and production of quarterly board presentations, development and tracking of key performance metrics, revenue forecasting, evaluation of strategic partnership opportunities, and other analysis in order to influence strategic business decisions.
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Manager, Business AnalysisBottomline Technologies Jul 2016 - Dec 2018Portsmouth, NhReported directly to the VP of Business Analysis and Financial Planning. Analyzed customer acquisition, cross-sell, retention, and churn metrics to improve the growth and profitability of the business. Other responsibilities included: - Developed financial plans and forecasts with an emphasis on recurring revenues, to inform earnings call guidance.- Managed the professional development of a junior analyst.- Tracked key metrics and performance indicators (KPIs).
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Customer Portfolio Analyst - Digital BankingBottomline Technologies Jul 2014 - Jun 2016Portsmouth, NhGathered data from several functions of the business to produce monthly and quarterly management reports, and SaaS financial metrics. Responsibilities also included:- Analysis of customer trend data to optimize customer pricing and grow revenues.- Developed financial forecasts and assisted with strategic planning.- Conducted client portfolio analyses to predict customer behavior and drive business strategy.
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Marketing Analytics InternLauchlan Jan 2012 - Aug 2013Exeter, NhAssistant to multiple Account Managers on all aspects of promotional marketing campaigns for clients in the cloud computing industry. Built and maintained contact lists, and conducted data analysis on the exposure and effectiveness of various marketing initiatives to present ROI research to clients. Utilized Salesforce.com as well as Microsoft Excel for daily responsibilities.
David W. Harmon Skills
David W. Harmon Education Details
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Business Administration -
Entrepreneurial Venture Creation & Management; Economics Minor
Frequently Asked Questions about David W. Harmon
What company does David W. Harmon work for?
David W. Harmon works for Bottomline
What is David W. Harmon's role at the current company?
David W. Harmon's current role is Senior Director, Customer Operations.
What is David W. Harmon's email address?
David W. Harmon's email address is dw****@****unh.edu
What is David W. Harmon's direct phone number?
David W. Harmon's direct phone number is +160343*****
What schools did David W. Harmon attend?
David W. Harmon attended University Of New Hampshire Peter T. Paul College Of Business And Economics, University Of New Hampshire.
What are some of David W. Harmon's interests?
David W. Harmon has interest in Golf, Member Of The Portsmouth Country Club, Portsmouth.
What skills is David W. Harmon known for?
David W. Harmon has skills like Market Research, Social Media Marketing, Facebook, Social Media, Microsoft Excel, Advertising, Microeconomics, Online Marketing, Event Management, Marketing For Small Business, Creative Entrepreneurship, Real Estate Economics.
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W. David Harmon
Freeport, Ny2stjohns.edu, verizon.net
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