David Wiggins Email & Phone Number

Australia

Sydney, New South Wales, Australia

As the Senior Delivery Manager, tasked with providing expert guidance and leadership to major Tier 1 clients in delivering next-generation e-commerce tools. Key accountability is given for managing the implementation of enterprise-wide SaaS development projects that focus on improving and upscaling a client’s e-commerce strategy.● Partnered with many of Australia’s leading global retailers ● Help clients improve capacity of digital solutions on SaaS platforms● Partnered with… Show more As the Senior Delivery Manager, tasked with providing expert guidance and leadership to major Tier 1 clients in delivering next-generation e-commerce tools. Key accountability is given for managing the implementation of enterprise-wide SaaS development projects that focus on improving and upscaling a client’s e-commerce strategy.● Partnered with many of Australia’s leading global retailers ● Help clients improve capacity of digital solutions on SaaS platforms● Partnered with client tech-leaders to drive the deployment agenda ● Mobilised/led projects through Agile and Kanban best practices ● Met a team utilisation of above 90% at all times● Negotiated eCommerce support Salesforce CRM Cloud and BigCommerce● Drove Release Management plans, including QA & UAT (forthrightly sprints)● Monitored and reported on dependencies, issues, risks, metrics, etc.● Leveraged Atlassian tools such as Jira and Confluence daily● Led remote governance of the DevOps teams of 5-10 Developers Show less

Sydney, Australia

Transferred from Stellar following the acquisition by Probe in late 2020. Assigned to the Senior Management team with reporting lines to the Global CIO and tasked with instilling a new vision and leadership at the highest level, driving the technology roadmap and strategy to build the business offering for M&A and leading change management, project management, resource governance, risk management, and operational budgets.● Partnered with the business on reshaping and driving their… Show more Transferred from Stellar following the acquisition by Probe in late 2020. Assigned to the Senior Management team with reporting lines to the Global CIO and tasked with instilling a new vision and leadership at the highest level, driving the technology roadmap and strategy to build the business offering for M&A and leading change management, project management, resource governance, risk management, and operational budgets.● Partnered with the business on reshaping and driving their strategic plan● Focused on building an agile IT operation post merger of Probe and Stella● Directed service delivery to more than 12,000+ users in four countries ● Managed 35 service locations and data centres● Oversaw cloud and virtualisation initiatives (AWS and Azure● Drove the change agenda in support of new operating centres Australia-wide● Developed and maintained a $2.5M+ ICT operating budget whilst reducing cost● Increased external customer satisfaction by over 40% ● Migrated services to a new Exchange on-premise and SD-WAN (Veloclud)● Led the rollout of a new U.S. Data Centre to support expansion● Reduced network costs by 50%● Moved 200 people and infrastructure across 2 relocation projects Show less

Part of the Senior Management team (2iC to Head of IT) and tasked with building and growing the IT infrastructure and services that support regional and global operations. This was both a strategic and highly visible role that required working with all levels of the business to drive service delivery, to scale business operations, and to deliver market competitiveness.● Directed and led the global IT infrastructure and services to 6,000 staff● Managed country operations for… Show more Part of the Senior Management team (2iC to Head of IT) and tasked with building and growing the IT infrastructure and services that support regional and global operations. This was both a strategic and highly visible role that required working with all levels of the business to drive service delivery, to scale business operations, and to deliver market competitiveness.● Directed and led the global IT infrastructure and services to 6,000 staff● Managed country operations for Australia, APAC, N.America, and Africa● Developed and maintained a $2.5M+ ICT operating budget ● Consulted to the Executive Committee as IT Business Partner ● Negotiated with vendors to achieve commercially positive outcomes● Managed a complex agenda of digital IT infrastructure transformations● Rolled out the Work from Home (WFH) following and during COVID● Led minor and major capital investment projects (values of $50k to $350k)● Embedded a robust PMO model to ensure controlled delivery of projects ● Performed cost/benefit analysis to identify future capital investment needs● Rolled out and updated ICT operational policies and procedures● Deployed a new hyper-converged, virtualised infrastructure solution● Built the IT team, providing leadership and direction to 10-16 FTEs Show less

Established a company providing specialist infrastructure support services including strategy, analysis, design, implementation and management engagements to the SME and Not for Profit market. ● Guided clients with developing and scalaing their IT roadmap ● Secured long-term assignments with private education and NFPs● Established multi-pronged, integrated solutions ● Delivered optimum system efficiency and uptime ● Managed projects varying in value from $5k up to $400k… Show more Established a company providing specialist infrastructure support services including strategy, analysis, design, implementation and management engagements to the SME and Not for Profit market. ● Guided clients with developing and scalaing their IT roadmap ● Secured long-term assignments with private education and NFPs● Established multi-pronged, integrated solutions ● Delivered optimum system efficiency and uptime ● Managed projects varying in value from $5k up to $400k in capital investment● Secured clients onto managed service contracts (MSPs)● Established fixed price support contracts to ensure system stability and staff efficiency● Led each stage of service delivery including governance of SLAs Show less

Master Of Management, Information Technology

Bachelor Of Information Technology, Data Communications

Education record

★Certificate in Telecommunications Systems Engineering ★Certificate of Proficiency ★Radio Tradesman Electronics ★Electronic Trade.

Education record

Middle Manager Program, UNSW AGSM (2018) Managing Contracts, Stellar (2018) VRealise Operations Manager VMware (2017) VMware What’s New.