David Wilds, Itil ® Email and Phone Number
David Wilds, Itil ®'s Location
Springfield, Illinois Metropolitan Area, United States, United States
David Wilds, Itil ®'s Contact Details
David Wilds, Itil ® work email
- Valid
- Valid
- Valid
- Valid
David Wilds, Itil ® personal email
n/a
David Wilds, Itil ® phone numbers
About David Wilds, Itil ®
Results-driven, highly effective entrepreneur and Senior leader with a diverse experience across several industries including, Retail, Sales, Real Estate, Marketing, Information Technology, Photography, Customer Service, Call Centers and Healthcare.Successful administrator and entrepreneur who has excelled in multiple industries and is now applying those skills to Information Technology. Passionate about making technology work as described and sometimes in new ways to meet the needs of its users and creators. Dedicated to Constant and never ending improvement and learning to better understand our current tools and to be better prepared for the newest technology and tools in IT.
David Wilds, Itil ®'s Current Company Details
David Wilds, Itil ® Work Experience Details
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Compute, Storage & Cloud EngineerSpringfield Clinic Apr 2024 - PresentSpringfield, Il, Us•Assists in the design, implementation and support of the compute and storage related systems, services and solutions, ensuring their quality, stability, recoverability, and security.•Designs and implements Windows Server 2012, 2016 and 2019, and related systems, services and solutions, ensuring their quality, stability, recoverability, availability and security.•Diagnoses and resolves problems spanning across both the compute, storage, network and virtualization stacks.•Develops and maintains comprehensive documentation of systems, services, processes, and procedures.•Works with senior leadership to researches and analyze upcoming technology trends to identify opportunities for systems improvements and new initiatives for the clinic.•Provides on call support responding to incidents on nights and weekends as required.•Collaborates with application support and project teams to better understand customer needs and build infrastructure solutions accordingly.•Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions.•Proactively assists and develops resource utilization modeling and capacity planning documentation to address any resource bottlenecks across both storage and compute platforms, before they impact the business.
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Senior Data Center & Technical Operations TechnicianSpringfield Clinic Aug 2020 - Apr 2024Springfield, Il, UsResponsible for the 24x7 monitoring of the clinic’s data center, network, and server infrastructure. Own the data center equipment inventory, as well as the role of ensuring the uptime of the organization’s critical infrastructure through proactive monitoring, communication and collaboration across the entire IT team.Work collaboratively across the IT organization to monitor, report and escalate any critical alerts based on the clinic’s infrastructure monitoring dashboard.Support, own and manage all aspects of the data center hardware inventory.Perform the hands-on racking/stacking, cabling, as well as removal of all datacenter and IDF closet equipment across the organization’s two datacenters and 50+ remote locations.Maintain documentation on rack, cabling, DRAC & iLO configurations.Participate in everyday data center maintenance & operations.Produce daily reporting and shift hand-over communications.Own the Weekly/Quarterly Datacenter/MDF/IDF Audit process.Coordinate with vendors for on-site maintenance and repairs.Own the Clinic's Datacenter and MDF/IDF UPS inventory, upgrades and replacement process.Monitor and ensure backup completion within allotted timeframes to avoid production impact.Travel to the clinic’s remote sites & locations to assist with infrastructure equipment replacement & installation as necessary.Develop PRTG Maps/Dashboards to enhance monitoring data utilization for all end users.Develop advanced PRTG monitoring and sensors to better capture health of all monitored systems, and infrastructure.Assist Security Engineering, Compute, Storage and Cloud departments with projects and initiativesResponsible for the Purchase requisition process for the Technical Operations Team, Security Engineering, Compute, Storage and Cloud and Infrastructure .
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Clinical Systems AnalystSpringfield Clinic Jan 2017 - Aug 2020Springfield, Il, Us-Telehealth Information Technology Support-Citrix Level 1 Support -Cherwell Service Management (ITSM) Administrator/Developer-Assist as needed in all stages of the ITIL service lifecycle for all Clinical Systems. -Assist customers through a centralized service desk using a variety of methods from remote access, telecommunications, and onsite assistance as required. -Provide support for Incident Management, Problem Management and Service Request related tasks. -Facilitate communication between the customer and service providers to provide resolution to customer needs. -Document all internal and external correspondence related to progress/resolutions involving incident management, problem management and service requests. -Perform data analysis to identify trends and problems. Document findings and known errors. -Heavily involved in the release and deployment of clinical systems changes. -Responsible for following change management processes and procedures. -Utilize Security and Privacy policies/procedures to provide access management for all clinical applications. -Follow industry trends of new technology and available functionality to provide higher efficiency and better patient care. -Understanding of SQL, database administration, Interfaces and basic programming concepts used within the clinic setting to support clinical systems. -Analyze and suggest solutions to simplify and implement service automation.-Provide technical support for Clinical Systems:Allscripts TouchWorks EHR, dbMotion, Centricity IDX, MedFlow ASC, Nuance Dragon, SiS 505i, PaceART, SysTOC, Allscripts Prenatal, Citrix, Allscripts Follow My Health, Care Narrative, AllScripts Practice Management
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Information Technology CoordinatorTrinity Lutheran Church And School May 2022 - PresentTechnology Coordinator and Manager of livestream production.Assist with installing, configuring, testing, and maintaining the hardware and software required for Al V systems.Update and install software required for the Livestream, such as ProPresenter, and ATEM-Mini Blackmagic.Efficiently troubleshoot, and resolve issues in real-time, addressing them promptly as they arise to ensure successful broadcast to YouTube. -
Principal OwnerWildsugar Photography Jan 2008 - Feb 2024Co-Owner of Wildsugar Photography. Administer all website and blog technical, content and creative duties. Administer traditional marketing campaigns including online marketing, email campaigns and SEM/SEO. Handle Studio operations, Sales, Vendor Management & Customer Service. Manage all Studio Camera, Lighting, Networking and Information Technology needs. Exclusively use Canon Equipment. -
Systems EngineerIt Authorities Jan 2015 - Jan 2017Tampa, Florida, UsIT Authorities is a leading IMSO (Infrastructure Management & Support Organization), Managed Service Provider (MSP) and a Cloud Services Provider in Tampa Bay, FloridaSystems engineer managing IT operations for 100+ clients, from SMB to Enterprise level. (Connect wise, LabTech Service Now, Packet Trap)- Remote and on-site management and system administration of Windows/Apple Desktops and Servers, Network devices, Exchange/Office 365, mobile device management with Airwatch.- Backup management solutions including Storegrid, Shadow Protect, Acronis, and Windows Backup -
Air Ramp Operations Supervisor PtUps Sep 2015 - Jul 2016Atlanta, Ga, UsCo-Supervise Air Ramp Operations for UPS at St. Petersburg-Clearwater Airport (PIE) to ensure safety, security and efficiency are present during the load planning operation.-TSA badged - SIDA (Secure Identification Display Area)-Supervise Loading/Unloading of 767s, 757s, A300 aircraft-Certified aircraft load planner-Supervise aircraft fueling and Haz-mat procedures -
International Audit SupervisorUps May 2015 - Sep 2015Atlanta, Ga, Us
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Operations Supervisor (Pt)Ups Jul 2014 - May 2015Atlanta, Ga, Us
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General Store ManagerCvs Caremark Corporation Oct 2011 - Jun 2014Woonsocket, Ri, UsThrough successful change management and associate team motivation, I was able to manage a worst to first turnaround for this retail pharmacy within our district. Accomplished an across the board improvement in store unit metrics and profitability including Management Controlled Profit, Sales volume, Customer Service scores, Shrink Reduction and Associate Satisfaction. Manage day to day operations of a Retail Pharmacy including: Customer Service, Cash control, Merchandising/Presentation, Loss Prevention, Store Operations and Execution, Inventory Control, Full Profit & Loss accountability, Photo Lab Operations, Pharmacy Management, HIPPA Regulation, Human Resources, Financial Reporting/Administration, Vendor relations. -
Assistant ManagerCvs Caremark Corporation 2008 - 2011Woonsocket, Ri, Us
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Internet Sales Marketing ConsultantMercedes Homes Oct 2006 - Feb 2008Melbourne, Fl, Us -
New Home Sales ConsultantMercedes Homes Jun 2004 - Oct 2006Melbourne, Fl, Us
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Manager Of Client SupportInnquest Software Jun 2003 - Jun 2004
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Commercial Sales ExecutiveCompusa Oct 2002 - Jun 2003Miami, Florida, Us -
Merchant Resolutions ManagerCapital One Dec 1996 - Oct 2002Mclean, Va, Us
David Wilds, Itil ® Skills
Customer Service
Leadership
Management
Sales
Marketing
Real Estate
Vendor Management
Training
Call Centers
Team Building
Customer Satisfaction
Email Marketing
Account Management
Retail
Process Improvement
Online Marketing
Sales Management
Business Analysis
A+ Certified
Software Implementation
New Business Development
Social Media
Customer Experience
Market Analysis
Selling
Coaching
Customer Retention
Crm
Connectwise
Information Security
Business Development
Marketing Strategy
E Commerce
Sales Process
People Management
Call Center
Healthcare Information Technology
Scrum
Agile Project Management
Labtech
Servicenow
Itil V3 Foundations Certified
Packettrap
Airwatch By Vmware
Mobile Device Management
Health Informatics
Touchworks Ehr/emr
Cherwell Itsm Siam Cmdb
Itsm Cherwell Administration/development
David Wilds, Itil ® Education Details
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University Of Tampa -
St. Petersburg CollegeNetwork Security
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St. Petersburg CollegeIntro To Agile Development With Scrum
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University Of South FloridaNetworking (Novell Cne)
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University Of Tampa - John H. Sykes College Of BusinessMarketing And Sales
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Penn State UniversityBusiness Management
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Lasalle Computer Learning Center
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Downingtown High School
Frequently Asked Questions about David Wilds, Itil ®
What company does David Wilds, Itil ® work for?
David Wilds, Itil ® works for Springfield Clinic
What is David Wilds, Itil ®'s role at the current company?
David Wilds, Itil ®'s current role is Compute, Storage & Cloud Engineer at Springfield Clinic.
What is David Wilds, Itil ®'s email address?
David Wilds, Itil ®'s email address is da****@****ilds.co
What is David Wilds, Itil ®'s direct phone number?
David Wilds, Itil ®'s direct phone number is +172787*****
What schools did David Wilds, Itil ® attend?
David Wilds, Itil ® attended University Of Tampa, St. Petersburg College, St. Petersburg College, University Of South Florida, University Of Tampa - John H. Sykes College Of Business, Penn State University, Lasalle Computer Learning Center, Downingtown High School.
What skills is David Wilds, Itil ® known for?
David Wilds, Itil ® has skills like Customer Service, Leadership, Management, Sales, Marketing, Real Estate, Vendor Management, Training, Call Centers, Team Building, Customer Satisfaction, Email Marketing.
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