David Wilhelms Email & Phone Number

Laramie, Wy, Us

Laramie, Wy, Us

Laramie, Wyoming, Us

Substituted in grades 6-12 in all subjects. Have been designated a preferred sub by several teachers.

Contributing news and features especially in the outdoors and farming areasConsulting on web site upgrade including functionality, subscription pricing, and content

Menasha, Wi, Us

Go-to person for business requirements displayed as Visio workflows. Continuing to expand ServiceNow documentation Knowledge Bases.

Milwaukee, Wisconsin, Us

Anticipated need, developed, and facilitated implementation of job shadowing methodologyCorporate-wide onboarding revisions called for additional job shadowing for new hires’ first month. Filled void in formal job shadowing - researched possibilities and other companies’ experience, created methodology and tracking documents, assisted in implementationAuthored Change Management training for Human Resources practitioners Collaborated with three Subject Matter Experts (SMEs) to adapt Prosci change management materials to company-specific documents including a PowerPoint slide deck and Participant Guide. Collaborated on outline for facilitators to conduct effective training Authored three-tiered employee awareness and strategy for Affordable Care Act (ACA) campaignServed as training workstream lead in 14-person team to inform about 1,500 employees of basic information about the ACA and Manpower’s response on pricing and reporting. Collaborated with regulatory SMEs to verify accuracy of informationCreated three separate training programs – highly detailed for internal experts, somewhat detailed for management, and generalized information for staff – including a Facilitator Guide, Participant Guide, PowerPoint slide deck, and job aids.

Hanover, Md, Us

Supported Oracle Identity Management (OIM) implementation project with project workflows and process documentation. Business analysis of PCI compliance and relationship to corporate documentation. Achievements:1. Analyzed and presented improvements to corporate information security structure.2. Re-wrote and re-designed information security policy to be more focused, user-friendly, and accurate.3. Created Operations and Support Manual to sustain ongoing maintenance and availability of OIM.Used Microsoft Office, Visio, and Excel

Madison, Wi, Us

Achievements:1. Successfully guided working group to focus on basic definition, saving a project from going in an unproductive direction.2. Successfully convinced corporation to adopt a single, centralized approach to online help documentation.3. Spearheaded effort to create standardized online help documentation.4. Mentored three Trust employees in transition to RoboHelp.Wrote requirements documents, cost justifications and supporting project documentation. Analyzed operational business processes, current procedures, and problems in projects ranging from Web site foundation upgrade to a federal regulatory response to a redefinition of a service provider database.Increase business efficiency and facilitate cross-department collaboration. Collaboration with subject matter experts in eight in-house user groups including the training group, and led the business process re-design sessions.Adaptation of standard flowchart design and notation to project needs.Other highlights:Participated in development of documentation standards and team processes for new department. Served as lead team member for three technical writers for business analysis, documentation standards and team processes. Creation of RoboHelp project for over 400 users as application business owner.Joined WEA Trust as an employee after working as a TEKsystems employee (10/2005 – 12/2007).

Achievements: 1. Pioneered RoboHelp online help documentation for two systems over the course of two engagements (the second at the specific request from project sponsor).Analyzed user business needs and tasks for update and expansion of online help system for Xybion VPTS and update of online help system for Study Tracker (184+ files).Wrote and validated online documentation. Supervised technical writer. Created forms and labels for support of clinical trials. Collaborated with subject matter experts in six user groups in the U.S. and Europe.

Achievements:1. Produced comprehensive documentation system (policies, procedures, and work instructions) for global response to Sarbanes-Oxley (SOX) regulations

Bs - Agriculture, Journalism, Writing, Stage Lighting, Environmental Studies. 3.65

Master Of Science (M.S.), Career And Technical Education

Master Of Science - Ms

Master'S Degree, Career & Technical Education